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Mercure Resort Sanur

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Mercure Resort Sanur
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2,125 Reviews from our TripAdvisor Community

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Showing 1,426: English reviews
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Wolverhampton, United Kingdom
Reviewed 3 days ago NEW

We stayed B&B and breakfasts were excellent, plenty of choice all fresh. Rooms are spotless and staff excellent. It is a garden hotel and rooms spread throughout the gardens. Drinks and food expensive in hotel and buffet at 180,000 (every Tuesday and Thursday) is not good value go out of hotel turn right and in a couple of hundred yards...

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Helpful?
Thank John S
Shanghai, China
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

We booked this hotel due to the fact that a previous booking at another hotel in Bali did not work out. Were we surprised when we arrived at the Mercure Resort Sanur? Yes! From the moment we arrived till the time we left, we felt like we were experiencing a little slice of heaven. The resort does not feel like...

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Helpful?
1Thank dekokera
About Hotel's Favourite Review
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear dekokera, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have a pleasant stay with us. We take a note in regard on your comment about breakfast and I have been shared with my FB team and take an appropriate action to prevent the same...

Perth, Australia
Reviewed 6 days ago NEW

This is our first visit to the Mercure, and it will not be our last. The staff were just so helpful, the accommodation was great and the breakfast was very good. We enjoyed relaxing on the beach under the shade of the trees. The gardens are just great, and well looked after, and all of this made our stay at...

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Helpful?
Thank 774sunseekers
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear 774sunseekers ( William&Lesley), We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us in your first visit. We highly appreciate that you would like to come to visit us again. Please feel free to contact us at gemercureresortsanur.com if you need further assistance....

Albany, Australia
Reviewed 1 week ago

A great resort set out in a fantastic garden setting on the beachfront at Sanur. The rooms are in blocks of 4 or 6 either 2 or 3 storey. Ours was on second floor of a block of 4. Did not hear people on side or underneath us. Quite an adequate size bedroom with a super king bed. Bathroom quite...

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Helpful?
Thank Ray H
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Ray H, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It feels great to know that the room, garden, breakfast, lunch and dinner menu selection, private beach, spa, and service made your stay pleasant. I have been shared your feedback with my entire teams to keep improving ourselves for great service. Thank you...

Perth, Australia
Reviewed 1 week ago

Had another relaxing stay. Breakfast improved from last year and very tasty. The extra coffee machines make a huge difference. We were given a ground floor room in close proximity to what we requested and were very happy with it. Bed very comfortable. Bathroom was cleaned well, but getting to the stage where only a full revamp the option. (painting...

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2Thank famwood
London, United Kingdom
Reviewed 2 weeks ago via mobile

The hotel lacks in ambience and very dated. Lacking in attention to detail and overall l feel needs updating. It doesn't work to charge 5 star prices for 3 star property, service and decor. Somehow it doesn't come all together.

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1Thank Real_Person_1
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Real_person_1 Thank you for taking the time to share your experience during your stay at Mercure Resort Sanur. It is always a pleasure to receive your feedback; we regret to know that in overall of your stay the hotel ambience did not meet your expectation. Regarding our refurbishment, I am pleased to share with you that we already in...

Mumbai (Bombay), India
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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2Thank gauravethwani
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

West Midlands, United Kingdom
Reviewed 2 weeks ago via mobile

Happy to have stayed at the Mercure. We could not fault the place, friendly polite team & a great location. We loved the setting with its tropical forest like looks. With a close proximity to shopping, beach, bars and local restaurants. It's easy to understand why some English, Dutch & possibly other nationality retirees visit the hotel year after year...

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1Thank Lox G
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Lox G, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. It is always a pleasure to receive positive feedback where our staff friendliness, breakfast, hotel location, and our garden meet your expectation. I pleased to inform you that I have been...

Darwin, Australia
Reviewed 3 weeks ago

Great hotel right on the beach with lovely staff. Large rooms, two pools and the cheapest room service I've seen. Very cheap eating places along the beach. Would definitely stay again. My only tip is to be early for the bus transfer up to Hardys as twice we missed it even though we're right on time.

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2Thank Cassandra B
Ballarat
Reviewed 3 weeks ago

Had a great stay at Mercure sanur, wind art I did a wonderful job organising suitable rooms for us . All staff were excellent. Loved the wide open beach area and easy access to unit from beach walking tracks to many restaurants and warungs were fantastic. Give gardenia, fortune cookie,and mossimos ago have been to these restaurants many times without...

Review collected in partnership with Accorhotels.com
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3Thank Geoff S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, Indonesian, International, European
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $75 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR and Hotels.com so you can book your Mercure Resort Sanur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
#20 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
74 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for upstairs room in four room blocks.”
 of 5 bubbles Y6134OOjohns, 20 Mar 2017 | Read review
“250's units had view of the pool. Upstairs units have balcony.”
  • Our room at top
 of 5 bubbles RayH27, 14 Mar 2017 | Read review
“Everything is good about this hotel.”
 of 5 bubbles , 21 Feb 2017 | Read review
“278 is better than around tennis court”
 of 5 bubbles Carmigcar, 1 Feb 2017 | Read review
“up stairs and close to the beach front”
 of 5 bubbles kojonup, 17 Jan 2017 | Read review
5 of 5