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Mercure Resort Sanur

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Mercure Resort Sanur
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2,100 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Sanur
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Showing 1,412: English reviews
perth western australia
Reviewed 4 weeks ago

This is our 5th time here and i must say it was so much better than other times. We had up stairs room over looking the beach which made it for us. We found the staff really helpful. I have to say a huge thank you to the Reception stay were amazing, nothing was any trouble for them. Any problems...

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Helpful?
1Thank kojonup
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Kojonup, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have a pleasant stay with us. Thank you very much for your complement to all of our staff specially reception team. I highly appreciate with your details feedback and I have been shared with my...

Port Moresby, Papua New Guinea
Reviewed 5 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Brendan C
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Singapore, Singapore
Reviewed 5 weeks ago

Stayed at the resort for 3 nights, private beach and wonderful staff. Not much of buffet spread but the duty manager was always on hand to assist whatever you might require. They have shuttle bus from the resort to a nearby shopping center, whereby there are lots of amenities ranging from supermarket, food stalls etc.

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Helpful?
1Thank savingaia
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Savingaia, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have a pleasant stay with us. I have shared your feedback with my FB team and we pleased to inform you that we have finalized our breakfast buffet menu rotation. I highly appreciate with your...

Reviewed 11 January 2017

We stayed at Mercure Resort Sanur for a short weekend break Staff was very friendly, room is super cozy and the beach was very clean. We did have some problem with the air conditioner, but their engineering team was very attentive and fix the aircon right away *applause This would be my personal recommendation for place to stay in Sanur...

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1Thank Agus D
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Agus D, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have a pleasant stay with us. Where the friendliness of our staff,room and beach meet your expectation. I highly appreciate with your details feedback and I have been share with my entire teams. It...

Elizabeth Town
Reviewed 10 January 2017 via mobile

Overall, we still enjoy staying at the Mercure Sanur. We have been several times and thus understand it's positives and foibles. First off I need to say my review is based on a sale price that included airport pick up and breakfast for app 100$ for a deluxe room. At that price it is good value, the non sale high...

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3Thank dbfun48
Reviewed 10 January 2017

Sanur in my opinion is a great spot in bali and the mercure resort has the best beach in front of it, beautiful trees over the sun beds. Only downside to this resort is that I found the service from the staff to be very slow - printing bills seemed to take forever and only one man at the beach...

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1Thank Ruby M
Adelaide, Australia
Reviewed 10 January 2017 via mobile

We stayed here for 5 nights and the resort is beautiful. The staff friendly and good breakfast as well. The beach is clean and there are lots of water sports to do. Will definitely recommend and stay here again.

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2Thank Simone S
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Simons s, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have pleasant stay with us. Your feedback was represented our performance. I have shared your feedback with my entire team and it will be motivating them to keep it up their performance as we...

Perth
Reviewed 9 January 2017

We tend to only sleep in room so Mercure suits us as good price and bed services all reasonable price. Before starting review this is an older resort so not slick and shiny - it has Bali wear and tear. Going to start with good things Staff were so lovely and helpful. Gardens are gorgeous and lush. This is a...

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Helpful?
Thank pene61
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Pene61, Thank you for your review, I appreciate the time it took you to share your positive comments and constructive feedback. Regarding your comments I have shared this with our team, this is so that we can be encourage and also guide us on areas for improvement. For your March visit can you contact me so I can take...

Vientiane Province, Laos
Reviewed 8 January 2017

Our family New Years was completely divided by the hotel. With no indication or choice those that booked on affiliate websites e.g. booking.com , were included on the NYE $160 dinner, and those that booked directly were, thus our family group was completely divided over new years and was extremely disappointed. There was no reason or rationale given by the...

Review collected in partnership with Accorhotels.com
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1Thank Camo1983
MercureResortSanur, Owner at Mercure Resort Sanur, responded to this review

Dear Camo1983, Thank you for your review and my apology for your poor experience in NYE. The overwhelming response from the event was very positive so I dearly want to understand your feedback better. With this in mind could I trouble you to contact me directly so I better understand what you mean by divided? GM@MercureResortSanur.com Wishing you a pleasant...

Shanghai, China
Reviewed 4 January 2017

We booked this hotel due to the fact that a previous booking at another hotel in Bali did not work out. Were we surprised when we arrived at the Mercure Resort Sanur? Yes! From the moment we arrived till the time we left, we felt like we were experiencing a little slice of heaven. The resort does not feel like...

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1Thank dekokera
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear dekokera, Thank you very much for taking your time to write your experience during your stay with us. We glad to know that you have a pleasant stay with us. We take a note in regard on your comment about breakfast and I have been shared with my FB team and take an appropriate action to prevent the same...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, International, European, Indonesian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $84 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Travelocity, Expedia and Hotels.com so you can book your Mercure Resort Sanur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#13 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
#19 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“278 is better than around tennis court”
 of 5 bubbles Carmigcar, 1 Feb 2017 | Read review
“up stairs and close to the beach front”
 of 5 bubbles kojonup, 17 Jan 2017 | Read review
“They have deluxe king size and twin bedrooms. No view as you are surrounded with greenery.”
 of 5 bubbles savingaia, 16 Jan 2017 | Read review
“Go for the rooms that overlook the beach”
 of 5 bubbles 759rubym, 10 Jan 2017 | Read review
“Make sure to get ground floor if stairs are no good for you”
 of 5 bubbles pene61, 9 Jan 2017 | Read review
5 of 5