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Mercure Resort Sanur

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Mercure Resort Sanur
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2,103 Reviews from our TripAdvisor Community

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Showing 1,414: English reviews
Melbourne
Reviewed 13 January 2014

The resort is beautiful! The gardens are amazing! We loved the two pools - great fun and refreshing to swim in. The location is perfect - right on the beach. Very relaxing to sit on the beach lounges and enjoy the view. There is a lovely walk along Sanur beach. Ate at their restaurant for breakfast and dinner - food...

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank queen_of_heartz
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Queen_of_heartz, Thank you for taking the time to post your review on your recent stay. The Resort is in a great location for walking or taking one of the new bikes to explore this side of the island and its many great sites and locally owned restaurants for which the staff are happy to point you in the right...

Newcastle, Australia
Reviewed 13 January 2014

We had 4 nights and found this to be a great family resort in a nice relaxed and quiet location. The staff were friendly and helpful , breakfast was high quality with excellent choice , nice swimming pool , pool and beach bars. Would also suit couples and retirees looking for a place away from the hustle and bustle of...

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Helpful?
Thank PC7368
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear PC7368, Thank you for this review. If i needed to sell my Resort in 5 lines or less, i think you have done this for me. We look forward to welcoming you all back to Sanur on your next visit. General Manager Mercure Resort sanur

Perth, Australia
Reviewed 13 January 2014

Stayed btw Dec 27-31, 2013. On arrival, we were told our room wasn't ready and there will be an hour wait. We were handed a voucher to the Le Lounge for our welcome drinks. The staff at the bar wasn't the most welcoming or friendly, but the AC made up for it. An hour later we checked with reception only...

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Helpful?
1Thank Skyecougar
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Skyecougar, Thank you for this most in depth review. I appreciate the mention in your review and hope that i don't let you down with your most gracious comments. As i do with all reviews, i have shared this with team and we appreciate all aspects of your review. It was nice to read about our wifi and how...

Newcastle, Australia
Reviewed 11 January 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Ashley B
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Auckland Region, New Zealand
Reviewed 11 January 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank WithinThe4Seas
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Perth
Reviewed 10 January 2014

The ''superior' room my wife and I stayed in was far from that. The bathroom was old with no hot water in the morning. The bedroom wardrobe area was totally inadequate resulting in my wife and I having to leave clothes in our suitcase. The 'children's area' was an absolute disgrace; cracked,broken and uneven concrete, the building shoddy. The free...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Robert B
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Robert B, Thank you for taking the time to post your review. As you have contacted our Executive Assistant for reasons on why you should stay an Accor Gold member after your stay, Ibu Pitri will contact you directly to respond. General Manager Mercure Resort Sanur

Αθήνα, Ελλάδα
Reviewed 10 January 2014 via mobile

Very nice hotel in front of the beach, spacious and clean room, good and friendly service and nice breakfast. Reasonable price including breakfast and spa for two persons. Pools and the shutter bus could be better

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Helpful?
Thank Giannis M
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Giannis M, Thanks for taking the time to write your review. General Manager Mercure Resort Sanur

Jakarta, Indonesia
Reviewed 9 January 2014

Stayed from 01/05 to 01/08/14 in Deluxe. The resort is bungalow-style with 3-floor superiors and 2-floors deluxe and family rooms. Got # 220. Close from Resto & Beachfront even the room itself is facing away. The atmosphere is very relaxing. Check in is ok even we havent got our preferred room of king-size deluxe. The room is well spaced even...

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Helpful?
Thank FO-CGK
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Foctavian, On behalf of the team, thanks for taking the time to post your review. We have bought your comments to our chef and they have been taken on board by his team. General Manager Mercure Resort Sanur

London, United Kingdom
Reviewed 8 January 2014

We stayed in Sanur as we wanted to be in the less manic, and club filled Kuta or Seminyak. We were glad we did! We loved this hotel, as the bungalows set in beautiful tropical gardens barely felt like a hotel! The rooms were nicely decorated, and we found the staff to be friendly and helpful. as we went in...

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Helpful?
Thank Charlotte M
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Charlotte B, Thanks for your posting on our Resort. With the new toll road opened up. The Resort is so much closer to areas as you have written. With the Resort putting in the new rain showers, some flooding occurs and we are working with our team to see how we can improve the bathroom drainage to help resolve...

Caboolture, Australia
Reviewed 7 January 2014

having booked 3 deluxe king rooms months in advanced and paid in full it was very disappointing to only get 1 king bed room. for the standard of the Mercure I would have expected clean bathrooms not all mould ridden, rubbish was not taken out the room on each daily service and plates and food from room service was still...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Robyn P
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Robyn P, Your posting is an interesting one. I accept on behalf of the Resort the short comings you faced during your stay. I also an informed by my team that the mix up certainly did occur and was rectified the following day where you declined the offer of the other king rooms. General Manager Mercure Resort Sanur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, International, European, Indonesian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $84 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#13 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
#19 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
64 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“278 is better than around tennis court”
 of 5 bubbles Carmigcar, 1 Feb 2017 | Read review
“up stairs and close to the beach front”
 of 5 bubbles kojonup, 17 Jan 2017 | Read review
“They have deluxe king size and twin bedrooms. No view as you are surrounded with greenery.”
 of 5 bubbles savingaia, 16 Jan 2017 | Read review
“Go for the rooms that overlook the beach”
 of 5 bubbles 759rubym, 10 Jan 2017 | Read review
“Make sure to get ground floor if stairs are no good for you”
 of 5 bubbles pene61, 9 Jan 2017 | Read review
5 of 5