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The Papandayan

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The Papandayan
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389 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Jakarta, Indonesia
Reviewed 21 April 2016 via mobile

Papandayan .... the location of the hotel is not in the city central tapi itu nilai plus karna jalanan kesana jadi ga macet. Kl kebandung weekend kan mau relax dan kl kena macet jd pusing. Papandayan Hotel has 5 star service. The hotel provide the best service they can offer. The breakfast buffet is so so. Need more fruit to...

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Helpful?
Thank Liana F
Bobby R, General Manager at The Papandayan, responded to this review

Dear Liana F Thank you very much for taking time to write your review about our hotel and thank you very much for recommending The Papandayan to your family and friends, very much appreciated! Your constructive feedback in relations to breakfast menu has been shared to our Chefs for further follow up and improvements. We strive to keep our standard...

Bandung, Indonesia
Reviewed 1 April 2016 via mobile

This hotel is located in downtown of Bandung with strategic location and easy to access. The rooms are wide and comfortable. The food menu is variative and delicious, and still has the unique tasted of Traditional Indonesian Flavour, among all the other food from other parts of the world. The one outstanding unique point of this hotel is that they...

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Helpful?
Thank Parlindungan M
Bobby R, General Manager at The Papandayan, responded to this review

Dear Mr. Parlindungan M. Thank you very much for your kind comments, very much appreciated! It was our great pleasure to have you visit and stay The Papandayan. We are delighted to learn that you had memorable experience and that our associates have whole-heartedly delivered their service. Your comments motivates us to always keep our standards and exceed our guests...

Jakarta, Indonesia
Reviewed 27 March 2016

One of my friends promote me about this hotel, so i like to try this hotel when i went to Bandung. Surprisingly, their service is bad, especially their front desk. The room is decent, but their breakfast is very limited. This Hotel has a quite good facilities (swimming pool, resto, etc) but they need to improve their staff. Overall, i...

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Helpful?
Thank Marcell_54
Bobby R, General Manager at The Papandayan, responded to this review

Dear Marcell P Thank you for your valuable comments. I am very disappointed to learn that you had unpleasant experience while staying at The Papandayan, especially in relations to the service from our front desk associates. Please accept our sincere apologies for the inconvenience caused. I have shared your constructive feedback to the departments concerned to rectify the problems and...

Reviewed 24 March 2016 via mobile

I'm a regular customer here since long time ago.. It used to be called Hotel Papandayan. And after renovation, it is called The Papandayan. We love the old hotel, but the new hotel we love it even more. Great room, Amazing staffs, delicious food. Everything is superb, except the location. It's not in the city centre area, but trans studio...

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Helpful?
Thank Inna A
Bobby R, General Manager at The Papandayan, responded to this review

Dear Inna A Thank you very much for your kind comments. It is much appreciated that you found our service and facilities have met your expectations and that you have enjoyed your stay at The Papandayan. Thank you for being our valuable and loyal guests. There's nothing better for us to hear that our guests are happy to return and...

Singapore, Singapore
Reviewed 16 March 2016 via mobile

Stayed for 2nites. Hotel lobby is v nice. Only 2 Small lifts to hotel rooms. Rooms are spacious but not too modern. Can see that the furnitire are quite old. Breakfast was limited, nit much varieties and food almost tasteless. On our last nite there at ard 9plus PM, theres a blackout. The hotel was a total darkness. They dont...

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Helpful?
Thank Lynn A
Bobby R, General Manager at The Papandayan, responded to this review

Dear Lynn A, First of all, please accept our sincere apologies for the inconvenience caused due to the blackout on the last night you were staying at The Papandayan. The mistake was totally ours that due to some technical problems, the emergency exit lights weren't on, which was unacceptable. Please be rest assured that our guests safety and security are...

Jakarta, Indonesia
Reviewed 16 March 2016 via mobile

Stayed for only a night with 1 toddler and 1 baby. Overall service is great since check-in until checkout. Great ambience, we got breakfast,free jacuzzi and sauna. In room dining was quick and taste great. Minus 1 star because the TV (especially foreign channel) is not clear. Room 310. Looking forward to visit again.

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Helpful?
Thank palatheon
Bobby R, General Manager at The Papandayan, responded to this review

Dear palatheon, Thank you very much for your kind comments about The Papandayan. We are delighted to learn that you and your family were happy with the services and facilities at our hotel. And we do apologize for the inconvenience caused due to the TV channel. We have forwarded the issues to the department concerned for future improvements. We are...

Jakarta, Indonesia
Reviewed 11 February 2016

I have enjoyed visit, It was the highlight of my visit however I have also enjoyed the spa facilities starts from: steam room, sauna, jacuzzi as well as cold plunge. I will stay here again , next time I am over.

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1Thank Ratna_yustisia
Bobby R, General Manager at The Papandayan, responded to this review

Dear ratna_yustisia Thank you for your time to write comments about The Papandayan. We are delighted to hear you enjoyed your stay at our hotel. Your kind comments have motivate us to always keep our standard and improve to make our service and facilities better. Looking forward to welcoming you back to The Papandayan in the near future. Kind regards,...

Jakarta, Indonesia
Reviewed 3 February 2016

Great city hotel which has little sanctuary – the garden, ideal to relax, have coffee, read book and enjoy the sound the waterfall. I love green concept of this hotel. The place where I can enjoy fresh weather during my busy day after meeting. Very highly recommended place to stay.

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Helpful?
Thank Algazali
Bobby R, General Manager at The Papandayan, responded to this review

Dear Algazali, Thank you for taking time to write a review about The Papandayan. We are delighted that you have enjoyed our services and facilities, especially the garden which we designed to provide a space for our guests to wind down and enjoy the calming ambiance after a day of hard work. Your comments is appreciated, we are looking forward...

Denpasar, Indonesia
Reviewed 2 February 2016

This is my third visit to this lovely hotel, after twice on last year 2015. I have enjoyed my first and second visit yet on third was most enjoyable after trying to have spa service. It was the highlight of my visit however I have also enjoyed the spa facilities starts from: steam room, sauna, jacuzzi as well as cold...

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Helpful?
Thank Tot A
Bobby R, General Manager at The Papandayan, responded to this review

Dear Tot A We are delighted to hear that you and your family have enjoyed your stay at The Papandayan. Thank you for your review and kind comments about our services and facilities, especially the spa. It is through comments like yours that motivates us to deliver better service to our guests. Thank you for being our loyal guest. We...

Jakarta, Indonesia
Reviewed 31 January 2016 via mobile

Stayed here in October and it was amazing. The staff were perfect, starting from check in until we checked out. The rooms were spacious..and my fav was the clean bathroom with separated shower and bathtub. Location is ideal in the city center. We will stay here again, next time I am over.

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Helpful?
Thank setiagraha
Bobby R, General Manager at The Papandayan, responded to this review

Dear setiagraha Thank you very much for your review about The Papandayan. It is great to hear that you have enjoyed your stay. I have shared your comments to our associates who are very delighted to hear that their hard work has paid off. Looking forward to welcoming you back to The Papandayan in the near future. Kind regards, Bobby...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
No photo provided
Kafe Burangrang Lounge
Cuisines: Asian, Indonesian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides themselves in exceeding your every expectations. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property. ... more   less 

Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Region: Indonesia > Java > West Java > Bandung
Price Range: $101 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Papandayan 4.5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Agoda and Asiatravel.com Holdings so you can book your The Papandayan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung
Hotel Style:
#6 Family Hotel in Bandung
#11 Luxury Hotel in Bandung
#11 Spa Hotel in Bandung
#18 Business Hotel in Bandung
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Questions & Answers

Here's what travellers have asked, with answers from The Papandayan staff and other travellers.
7 questions
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Questions? Get answers from The Papandayan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are good with nice view and bright. workstation to carry out your office work is well thought about. Ideal for business traveller.”
 of 5 bubbles SRK017, 8 Feb 2017 | Read review
“i like my room in the top floor”
 of 5 bubbles IGRetna, 14 Dec 2016 | Read review
“That's a matter of taste and personal sensitivities !!!?”
 of 5 bubbles merp16, 7 Oct 2016 | Read review
“choose the non-smoking floor eventhough it's more expensive”
 of 5 bubbles erlinelm, 2 Oct 2016 | Read review
“great service, great interior inside the room, best breakfast in bandung.”
 of 5 bubbles mrfoodj, 15 Sep 2016 | Read review
5 of 5