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The Grand Palace Hotel Malang

Hotels.comUS$21*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Grand Palace Hotel Malang
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46 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Cambridge
Reviewed 22 July 2013

The most incompetent hotel I have ever stayed. All the grand ornaments and deco are nonsense. The room is tiny with the worst smell. The bog is actually in the shower cubicle. Because of where the bog is the toilet paper is situated 5 feet from bog (one have to remember the toilet paper before you sit on it). Spend...

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Thank WelikeHouse
Jakarta, Indonesia
Reviewed 10 June 2013

It's a hotel with a very Renaissance feeling. Even the sink and closet looks like custom made. We stayed in Executive room on the first floor and got a nice view to the garden and fish pond from our balcony. Too bad that the room is not very big, but since I just traveled with my husband, it's okay. But...

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1Thank tsukisuki
Surabaya, Indonesia
Reviewed 28 May 2013

I stayed at the Grand Palace Hotel for one night with my partner. We stayed in an Executive suite. The room was not particularly large however it was very nicely decorated and very clean and comfortable. The whole hotel is based on a Romanesque theme with columns and other decorative features but done in a classy way. It's a quality...

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2Thank Thomas P
usa
Reviewed 20 April 2013

A few weeks after my first review, one of the hotel staff contacted me to apologize and offer a complimentary hotel room. It was very nice of them and I did not expect that , and I appreciated that :) In the hotel, the manager welcomed us during our breakfast and he kindly apologized again in person. He was such...

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Thank mypreciouskids
Surabaya, Jawa Timur, Indonesia
Reviewed 3 January 2013

This hotel is very poor... I stayed for 3 nights and won't come back again in the future. Room was small and bathroom was soo stink and small. Me and my partner was very disappointed as we didn't expect that bad. Hot shower has no button to press more. Breakfast also was very standard, not many variety. Room Service took...

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5Thank Nax_Uhuy
usa
Reviewed 22 July 2012

Stayed there for 1 night for 2 rooms after viewing their rooms on their website. Let me describe it in a simple way: Pos: 1. the garden 2. Friendly staff Neg: 1. As soon as we entered the rooms, the smell was so strong. At first we could not tell what it was. But then the smell in the 2nd...

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7Thank mypreciouskids
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review

Dear Guest, Thank you very much for having spent some time with us at Grand Palace Hotel Malang. We also thank you for your inputs mentioned above,We do apologies and we have taken care of them immediately to make sure that everything goes to perfection. We have identified the smell was from the wash basin have fixed them immediately. About...

Washington DC
Reviewed 27 June 2012

The lobby, the garden and the rooms have a grand faux classical appearance; the breakfast was good, the internet connection was excellent. It is in a central location, very close to what is known as kampung Arab 'Arab village,' and there are some interesting restaurants nearby. Easy walk to the alun-alun. The staff is amazingly clueless and poorly trained. I...

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2Thank Jokeli
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review

Dear Jokely, Thank you for your feed back regarding our hotel, I am certainly disappointed that you missed your train. On behalf of the Management I do apologize for this miss arranged, I will be sure to raise your experience with our entire service team as a training exercise. Very pleased that you were enjoyed our hotel breakfast, internet connection...

Malang, Indonesia
Reviewed 29 June 2010

incompetent stafs...offered more to rob customer while asked room still available, information on car rental given 70% higher than the actual price...

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3Thank Bukitraya
Stuttgart Germany
Reviewed 14 April 2010

well i was looking for a Room they had Rooms but only offered Presidente suite well The room is not half as good as my home so i wonder what President is taking it.. but thats not the question on the Day they they wanted to offer me the room because they was maybe fully booked well had this in...

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Thank buggerking
BusDev M, Owner at The Grand Palace Hotel Malang, responded to this review

Dear Buggerking, Thank you for taking the time to provide your feed back. I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel management for your stay, and for taking long time to response your feedback, since we have just assigned some one to take...

Milan, Italy
Reviewed 12 January 2010

We did spend two nights at Grand Palace malang and are fully satisfied. The location is central, a few steps from Malang's Alun Alun and the main malls. If tired to walk, a beciak will bring you anywehere central for a few thousands rupee. The hotel looks like a wonderful colonial house, with old paintings, gorgeous furnitures and marbles in...

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1Thank Nicomaci

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
An Executive classic hotel combined with eastern and western atmosphere style it is located in the heart of Malang Town, East java IndonesiaConsist of 57 rooms, superior, deluxe, Executive and Presidental Suite, with LCD TC and Free WIFI.Fully equipped with 3 meeting rooms and The Traditional Spa. ... more   less 

Additional Information about The Grand Palace Hotel Malang

Address: Jln. Ade Irma Suryani 23, Malang 65117, Indonesia
Region: Indonesia > Java > East Java > Malang
Price Range: $27 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand Palace Hotel Malang 3*
Number of rooms: 57
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Hotel Style:
#13 Spa Hotel in Malang
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask for 1st floor”
xoxexi, 14 Oct 2014 | Read review
“The room was dull so it'd better to prepare yourself to spend the day/night outside the hotel...”
Danaprawira, 8 Jan 2014 | Read review
“try the suite room”
ChandraTri, 18 Sep 2013 | Read review
“Choose executive room.”
  • the fish pond
  • the garden from our balcony room
  • the garden from our balcony room
  • the glass door leading to the balcony
  • mini bar, it's all free
  • closet
  • the sinks
  • bath tub
tsukisuki, 10 Jun 2013 | Read review
“The Superior and Deluxe rooms are probably better value for money than the Executive. The only different between the Deluxe and the Executive is that the Executive has a small balcony facing the atrium.”
ThomasP108, 28 May 2013 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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