Hotel Santika Premiere Malang

Hotel Santika Premiere Malang

Jln. Letjen Sutoyo No. 79, Malang 65141 Indonesia
A very good service staff @ work
Traveller (521)
Twin bed room
Room & Suite (136)
cool....
Pool & Beach (58)

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About

4.0
#10 of 88 hotels in Malang
3.9 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Hotel Santika Premiere Malang is a refreshing interpretation of traditional Javanese design with a modern twist. This graceful four-star property is a comfortable base for corporate and leisure travelers, whereby all needs are anticipated and met with our exceptional facilities and services.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Poolside bar
Restaurant
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Mid-range
Languages Spoken
English, Indonesian

Location

Jln. Letjen Sutoyo No. 79, Malang 65141 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Malang Airport
Juanda Airport
66.5 km
See all flights
601Reviews11Q+A41Room tips
Traveller rating
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Detailed Reviews
Endi S wrote a review Jan 2020
Jakarta
5.0 of 5 bubbles
This is our first stay here in Malang!
I stayed with my big family here (10 of us) during Christmas holiday for 4D/3N
A very good spread of breakfast was served: local - Javanese mostly, western style, and lots of jajanan pasar! It was superb! Based on our experience staying with other Santika properties (Semarang, Jakarta, Yogyakarta), I could say that Santika Premiere Malang is the best one for breakfast!

Despite the full occupancy, Pak Gunarta and his team can handle the break fast floor very well! No delay in taking the used forks, plates, spoons, and for sure to refill the almost empty platters for the cuisines.

For our trip to Bromo, upon our request for our breakfast had been well handled by Esa and Fira. 8 of us were picked up by our third party tour at 11.30pm, and the breakfast had been prepared together with mineral water. When we took our breakfast in the Savana area of Bromo on the following morning, around 9.30 am, the breakfast were absolutely still delicious: nasi goreng wrapped up in tin foils, completed with shrimp and chicken!

The location made us easy to roam to Alun Alun, the famous Toko Oen, and some other legendary restaurants in Malang 😁

As we were on Christmas spirit, Santika Premiere Malang has completed ours: we could hear Christmas carols during our breakfast! It was wonderful!

For sure we would come back and stay with you!
Read more
Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear 329endis, Thank you for the heart-warming review on your recent stay at Hotel Santika Premiere Malang. Guest satisfaction is at our heart and we appreciate the time you spent to share your thoughts with us. We hope it will be not too long a time, till we will be able to welcome you back to Malang. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NanalKoemadji wrote a review Feb 2020
Doha, Qatar
5.0 of 5 bubbles
My family and I stayed for 4 nights and it was superb.
Calming and relaxing atmosphere was the first impression when I entered the lobby that overlooked the swimming pool. There’s lots of green areas throughout the hotel. Each room has a view from balcony to the pool or pond. The hotel was so fresh, there’s no long hallways with a damp feel of carpet.
The room was in a good size and condition, the bed was comfortable, wifi was good, bathroom is nice although the bathtub bit outdated, but overall it was great.
All floor is wheelchair accessible, since my mother was using a wheelchair and she found no problems at all.
The staff are very friendly and helpful.
The highlight of our stay definitely is the breakfast. They offered great range of food, you can find traditional and international foods. Our little 3yo daughter and 81yo mother can find an enjoyable breakfast experience.
Highly recommended and will definitely come back again anytime we’re in Malang.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear NanalKoemadji, We are absolutely delighted to read that once again you enjoyed your vacation while you stayed at Hotel Santika Premiere Malang and that the charm and relaxing atmosphere of our property still met your expectations. It is a truly pleasure to hear that you had a wonderful time from the minutes we welcomed you at the Hotel. Moreover, I'm thrilled to read that the whole team have been attentive and thoughtful making your overall stay Memorable. Regards, Management
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Nityo Kumara wrote a review Feb 2020
Pangkal Pinang, Indonesia
5.0 of 5 bubbles
When I come to Malang my friends recommended this hotel.

Must say that the crew is very professional, we had a lot of questions and they made sure we will know everything every time (even at night)!
Everything was very clean,
The bed was comfortable, AC was awesome.
Near the pool, there’s a great Restaurant that cooks wonderful Indonesian dishes.
The Shower has great hot water, the room was big, and we had a place to put the luggage.

The gym is well equipped and The Hotel is really well designed. They also have a private beach.

Don’t need anything else.
We will come again for sure,
Thanks for everything.
Read more
Date of stay: September 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear kasut_kumal, Thank you for the heart-warming review on your recent stay at Hotel Santika Premiere Malang. Guest satisfaction is at our heart and we appreciate the time you spent to share your thoughts with us. We hope it will be not too long a time, till we will be able to welcome you back to Malang. Sincerely, Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Francesca Re A wrote a review Sep 2023
+1
2.0 of 5 bubbles
Fourth day of our honeymoon organized by Turisanda, we stop in Malang, where we find our hotel waiting for us. Tired from the journey, after hours on the train and bus, we hope to finally take a shower and lie down in bed, but unfortunately, the room assigned to us will reserve an unpleasant surprise for us. Bathroom with tub and curtain dirty with hair and stained and dirty sheets.
I decide to go to reception and explain the problem, and without hesitation they decide to change my room with a similar one. After being accompanied to the new room by the reception staff, I noticed with displeasure in front of them that the new room presents the same problems. They then changed the sheets several times until they finally found clean, stain-free ones and the towels. As per Indonesian custom, the staff were very kind and friendly in listening to our requests, and apologized several times, and I was also offered the suite. The hotel appears new and the reception is very spacious and large, it has a swimming pool and friendly staff, but it has an obvious problem with the laundry, and certainly, the cleanliness standards do not reflect those of a 4 star in any other location in the world. I don't feel like recommending it for stays longer than 1/2 night in malang.
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Date of stay: September 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Oct 4, 2023
Dear Francescarea2023, It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. We have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. On another note , thank you for highlighting our friendly staff and excellent pool. It is truly a pleasure to hear that. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Regards, Management
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Lenita Sulthani wrote a review Feb 2022
Jakarta, Indonesia
4.0 of 5 bubbles
I have made a mistake when entering the check in date on the Santika website. I should have checked in on February 13th but booked a hotel room on February 12th. When I checked in I just realized it. I asked the front office staff if they could help me to change the date. I was asked to wait, I came at 0730 and she said the staff came at 0800. While waiting I contacted the Kampi hotel in Surabaya -my next destination, which I booked through Santika website too- asked if it possible to change check-in date. They said no problem. At 0820 I asked the front office staff. She said she received information that the date could not be changed, She told me to use the room and get breakfast. I asked her if the hotel was full, she said not really. She told me I can check out at 1. I like the front Desk staff, she waa nice and help full.
I understand this was my mistake but the hotel was not helpful at all.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 14, 2023
Dear Issulthani198, First of all, thank you for choosing us to be your first accommodation and writing the review in TripAdvisor. It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. I have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Sincerely Yours, Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
niqe88 wrote a review Dec 2022
Jakarta, Indonesia
2.0 of 5 bubbles
My family and I will never stay there again..
1. We have booked a connecting room and on a higher floor, but the receptionist says it's full.
2. the room smells bad.
3. The mattress has cosmetic marks (unfortunately we didn't take a photo).
4. The toilet must be flushed several times before it can be clean.
5. Bathroom is outdated.
However, the breakfast options are quite enjoyable.

But still, its a dissappointing experience...
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 14, 2023
Dear Niqe, First of all, thank you for choosing us to be your first accommodation and writing the review in TripAdvisor. It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. I have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Sincerely Yours, Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emily B wrote a review Mar 2024
Nieuwegein, The Netherlands
5.0 of 5 bubbles
We stayed here the third time during visiting Malang. Very friendly and helpfull staff.
Very nice and fresh breakfast with many kinds of fruits, cakes, large variation of Indonesian food and fresh bake eggs to your choice. Nice room with welcome fruits. Everything is very very clean. Our compliments to the management !
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Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Jun 14, 2024
Dear genieter 22, We would like to extend sincere appreciation for staying with us for the third time, and we are glad to see that you have wonderful time always. We also appreciate that you spent your valuable time to give us a great feedback regarding hotel and staff. We will look forward to welcome you again here and we will be prepared with the best service for your future stay. Best Regards, Management
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Mrs. AJ wrote a review Jun 2024
Bandung, Indonesia
1.0 of 5 bubbles
Stayed at room 221 June 2024 got disgusting floor,oily slippery smelly etc then asked hotel to mopping AGAIN the floor as we can't do pray with floor like that..housekeeping done his job, floor still wet and he asked permission to rinse his mop to our wastafel..OMG hellooo Santika Malang is it your daily SOP to clean up the floor??!! Clean/rinse the mop on wastafel??!! Then I asked to other room, 320..better but still sticky floor, hopeless maybe that's their SOP of standard floor. Fitness center zonk- minim equip.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Jun 14, 2024
Dear mutiaazis, We would like to express our sincere apologies for the inconvenience caused during your stay at Hotel Santika Premiere Malang. We will take your valuable opinions into consideration to make Hotel Santika Premiere Malang to be a better hotel. We would like to apologize once again for the inconvenience caused, and we will take action to ensure that your valuable feedback is taken into consideration. Best regards, Management
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arie438130 wrote a review Feb 2024
Bandung, Indonesia
4.0 of 5 bubbles
Stayed here for 2 nights. The room is spacious, however it is too old and need renovation.

The ambience of the hotel is good. It is really quiet and no noise from the street nearby. If you need to relax l, then this is a preffered hotel for you.

The breakfast is good and have many varieties.

This is a good hotel, however please renovate this hotel.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Mar 18, 2024
Dear Arie, Thank you for taking your time to leave us your review on TripAdvisor Your comments and suggestions mean a lot to us in our constant work to improve the experience of our hotel. Happy to hear that you enjoyed your breakfast display as well as the location. We hope we get the chance to welcome you back to us in the future! Best regards, Management
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Sehli Lie wrote a review Nov 2021
Medan, Indonesia
5.0 of 5 bubbles
Quite beautiful place. The atmosphere was comfy, the staffs are friendly. The receptionist has very good attitude too. The food was great. I ordered rice with chicken matah. it was so fragrant and delicious.
Sadly we couldn't stay there as the rooms were fully booked, so we just checked in for our members.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 10, 2023
Dear CiaYin, Thank you for making Hotel Santika Premiere Malang your preferred choice of accommodation, and for taking the time to share your positive feedback with us. Thank you for your positive feedback. It is always very encouraging to receive comments such as yours as this spurs our team to do even better. Thank you for your support, and we look forward to welcoming you back again soon! Yours sincerely, Management
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Sandy A asked a question Jun 2019
Jakarta, Indonesia282 contributions24 helpful votes
Hi, do you have connecting room ? Thanks
Answer from MilaMilo2016
Bali, Indonesia33 contributions41 helpful votes
Yes they do have for certain room category
MissMotraveling asked a question Sep 2018
Jakarta, Indonesia348 contributions48 helpful votes
Hi, how far is your hotel to Jatim Park 1,2,3 and Musium Angkut?
Answer from Ronny G
Cikarang, Indonesia108 contributions18 helpful votes
I stayed in the city of Malang, some 45 minutes drive from Museum Angkut. During the high season the traveling time could be doubled
lilytahirah978 asked a question Mar 2018
Singapore, Singapore5 contributions3 helpful votes
May I know about airport transfer from Juanda Aiport to Hotel.
lilytahirah978 asked a question Mar 2018
Singapore, Singapore5 contributions3 helpful votes
Would like to know on airport transfer from Juanda Airport to hotel..
Answer from Ari P
Jakarta, Indonesia94 contributions56 helpful votes
to my knowledge the airport transfer is only available to the nearest airport which is abdul rahman saleh airport. if you want to transfer to juanda airport may have to contact the hotel
Ashleigh P asked a question Oct 2017
Yardley Gobion, United Kingdom42 contributions3 helpful votes
Can you pay to use the pool at your hotel despite not being a guest?
Answer from Ari P
Jakarta, Indonesia94 contributions56 helpful votes
only hotel guests can use their swimming pool facilities. You can not pay to use it. but to make sure please contact the hotel
oetami wrote a tip Jun 2021
Indonesia167 contributions99 helpful votes
5.0 of 5 bubbles
"Pool vie is better"
Read full review
H S wrote a tip Aug 2019
Jakarta, Indonesia33 contributions55 helpful votes
5.0 of 5 bubbles
"Look for premiere room instead of deluxe room if possible"
Read full review
JakartaVic wrote a tip Mar 2019
Tangerang, Indonesia47 contributions20 helpful votes
5.0 of 5 bubbles
"Please book for smoking room, I guess they only have less then 5 smoking rooms"
Read full review
Kelvin T wrote a tip Nov 2017
Singapore, Singapore154 contributions53 helpful votes
3.0 of 5 bubbles
"low floor next to the pool"
Read full review
oetami wrote a tip Oct 2017
Indonesia167 contributions99 helpful votes
5.0 of 5 bubbles
"IVies swimming pool is better"
Read full review
Not the right property for you?
There are more places to choose from in the Malang area.
PRICE RANGE
C$54 - C$77 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaMalang
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Santika Premiere Malang - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Santika Premiere Malang
Which popular attractions are close to Hotel Santika Premiere Malang?
Nearby attractions include Malang City Hall Monument (0.6 km), Skakmat (0.6 km), and Galeri Kaisty Ecoprint (0.6 km).
What are some of the property amenities at Hotel Santika Premiere Malang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Santika Premiere Malang?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Santika Premiere Malang?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Hotel Santika Premiere Malang?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel Santika Premiere Malang?
Conveniently located restaurants include Bakso President, Depot Gang Djangkrik, and 8 Oz Coffee Studio.
Are there opportunities to exercise at Hotel Santika Premiere Malang?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Santika Premiere Malang have airport transportation?
Yes, Hotel Santika Premiere Malang offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Santika Premiere Malang located near the city centre?
Yes, it is 0.6 km away from the centre of Malang.
Are any cleaning services offered at Hotel Santika Premiere Malang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santika Premiere Malang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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