Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya

Jl. Raya Kertajaya Indah No.79 Manyar Sabrangan, Mulyorejo, Surabaya 60116 Indonesia
Traveller (349)
Buiding Picture
Room & Suite (91)
Dining (19)
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About

5.0
#18 of 195 hotels in Surabaya
4.8 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the heart of east Surabaya, Oakwood Hotel & Residence Surabaya offers elegance and home-like comfort amidst a bustling city. With 144 rooms of hotel and serviced apartments ranging from 44sqm to 120sqm. Our prime location provides business and leisure travelers ease of access to premium shopping malls, and a variety of dining and entertainment options. Certified with CHSE (Cleanliness, Health, Safety, and Environmental Sustainability) from Ministry of Tourism and Creative Economy of the Republic of Indonesia) and Oakwood Clean360
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Nightclub / DJ
Kids stay free
Children's television networks
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family
Luxury
Languages Spoken
English, Chinese, Indonesian

Location

Jl. Raya Kertajaya Indah No.79 Manyar Sabrangan, Mulyorejo, Surabaya 60116 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Juanda Airport
11.1 km
See all flights
Malang Airport
73.1 km
See all flights
340Reviews1Q+A12Room tips
Traveller rating
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Detailed Reviews
Dio R wrote a review Mar 2020
5.0 of 5 bubbles
Has a big room with amazing design and good view. All you needed are in the room, it even has the dishwasher, washing machine, electric stove etc. It's super clean and comfortable. It's all worth the money.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikei wrote a review Sep 2020
5.0 of 5 bubbles
One of the best hotel in Surabaya, especially during Covid era. They provided hand sanitizers aeound the elevators and the staffs were socially distancing too. Perfect staycation in the heart of Surabaya! Good hospitality, spacious room indeed.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Oakwood Hotel and Residence, General Manager at Oakwood Hotel & Residence Surabaya
Responded Sep 20, 2020
Dear Iekinanala, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy has an experience stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WN wrote a review May 2022
+1
5.0 of 5 bubbles
Oakwood Surabaya is really great with their attentive staffs, fantastic equipments, high quality cluttery and the best things they have to serve. We spent our big family staycation on Eid 7-8 May 2022 at Two bedroom Deluxe 1709, 1809 and 1909. The staff gave us more keys to access each other units in different floor so we could visit one another easily. I thank to Mr. Purwadi who served me my favorite Nasi Biryani when I could not find it on my breakfast menu choices because the menu is always rotated. One of my reasons to go back there was their delicious Must Try Nasi Biryani. And to Miss Fia with her kindhearted helping us taking our family picture on breakfast time. Miss Pita with her smile handling our smooth checking out process. The children were happy and I think they'll be more happier if Oakwood Surabaya provides Playground and kid pool like they have at Oakwood Suites La Maison Jakarta. We're impressed with the hotel services and all of the facilities. We'll be back to Oakwood Surabaya :-)
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Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joko Mulyono, Guest Services / Front Office at Oakwood Hotel & Residence Surabaya
Responded May 11, 2022
Dear Raline5149, Greetings from Oakwood Hotel & Residence Surabaya It is such an honor and a great pleasure to welcoming you and for taking your precious time in sharing such a remarkable review. I am so glad to know that you have enjoyed the entire stay from the beginning until you left the hotel with an unforgettable bank of happy memories and were impressed with the services we offered. Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our service from the heart. Thank you for your continued support on our brand and together with the entire team, we are all looking forward on to offering you another Oakwood experience in the not too distant future. With my best regards, Joko Mulyono Executive Assistant Manager
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feyzie8 wrote a review Dec 2021
Bogor, Indonesia
4.0 of 5 bubbles
we are staying for 3 nights, but some of in-room facilities did not changed on everyday basis. but overall it is really SPACIOUS room for you to stay. Location in a neat quit surround, the elevator is quite slow to respond to your desired floor, you have to more patient :)
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joko Mulyono, Guest Services / Front Office at Oakwood Hotel & Residence Surabaya
Responded Dec 20, 2021
Dear Feyzie8, Greeting from Oakwood Hotel & Residence Surabaya! Thank you so much for sharing your feedback with us. I'm so sorry that your experience with us fell short of and your feedback are helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We remain hopeful of having you with us in your future visits and I continue to remain at your disposal for anything that I may be able to do for you. Warm personal regards, Joko Mulyono Front Office Manager
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prasetya adi wrote a review Jun 2021
5.0 of 5 bubbles
we had stayed a week in this hotel, staffs are friendly and diligent, the room is spacious with modern minimalist design, very complete room facilities.. bathtub, dryer washing machine, induction cooker, microwave ovens, espresso coffee maker, toaster, rice pot, cooking utencils.. etc.. i think this is the most complete hotel/serviced apartment room facility that i had ever stayed, plus those items are modern ones.
For location it self, in front of hotel have super market, and many branded restaurants nearby.
We absolutely enjoy staying here.. very much recommeded for long stay.. very comfortable
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Oakwood Hotel and Residence, General Manager at Oakwood Hotel & Residence Surabaya
Responded Jun 14, 2021
Dear Bapak Prasetya Adi, Greeting from Oakwood Hotel and Residence Surabaya. Thank you for sharing your kind words. We are delighted that you had an overall positive experience with friendly services and enjoyed the comfort of your room with spacious room and complete of kitchen equipment and facilities. We hope to welcome you back for another wonderful experience with us soon. Best regards, Ben
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Rilwan C wrote a review Feb 2021
4.0 of 5 bubbles
Overall I am satisfied with the hotel. The room is luxurious and clean. The interior design is superb. It is cozy. The view from my room was the city. The window could use some cleaning. It also could be nice if the hygiene and bathing equipments are provided for at least two people, not one. The food and drink provided in the restaurant were good in term of taste and hygiene.
Hopefully in the future, this hotel will be more children friendly by providing a playground or facilities for children to play and learn.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Oakwood Hotel and Residence, General Manager at Oakwood Hotel & Residence Surabaya
Responded Feb 22, 2021
Dear rilwanc2021, Thank you for giving Oakwood Hotel and Residence the opportunity to accommodate your stay during your recent visit to Surabaya. Your kind comments in regards to our service and the room condition as well as your constructive feedback regarding our hotel facility for Playground are very much appreciated and We will trying to look this in the future. We look forward to welcoming you back to our hotel and I wish you a wonderful day ahead. Warm regards, Ben
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Nandho wrote a review Apr 2021
5.0 of 5 bubbles
I had amazing experience stay in Oakwood Hotel Surabaya. It offered complete facilities like washing machine (completely dry) and kitchen including living and dining room which not every hotel offers this. I will definitely come back again to this hotel when I have business trip to Surabaya.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Oakwood Hotel and Residence, General Manager at Oakwood Hotel & Residence Surabaya
Responded Apr 5, 2021
Dear Nandho, I am thrilled to read of what a lovely stay you had and would like to thank you for sharing your experience on TripAdvisor. It was a pleasure to have you staying with us and I am delighted that you left Oakwood Hotel and Residence Surabaya with fond memories. Surely we look forward to welcoming you back to the hotel for another amazing experience stay. Warmest regards, Ben
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Tesa wrote a review Jan 2022
Surabaya, Indonesia
4.0 of 5 bubbles
We tried to reserve a room via Whatsapp chat, but it took too long for the officer to respond us back.
Fyi, I have a voucher to stay 1 night at Oakwood.
Because of the really really late respond, we tried to reach out through phone, but only to found out that we cannot stay on the weekend although it is not written in the voucher's terms & condition.
This is slightly gave us a feeling that you guys were not welcoming a "voucher" guest, especially the officer in charge of the Whatsapp reservation didn't get back to us after we send them our voucher photo.

About the food.
I think it was Aglio e Olio... it's delicious but it was too dry, and I don't think it's cooked yet. We had a hard time to chew it.
The Rawon is quiet unpleasant for us, because it was full of fat. It's too greasy to even taste the Rawon flavour. And guess what? We got a big big chunk of Laos, instead of meat.

The WiFi is not that great too. Despite the easy access, it's still too laggy to the point that we cannot access the Instagram. (or maybe Instagram is banned on your internet system? Idk)

But despite all of those not-so-comfortable experiences, the whole stay experience is excellent! We think out of all the hotels that we've stayed, Oakwood is the only one to go max and beyond. I love how everything is available for the guest even the cutlery is complete. Maybe because of the long stay hotel concept, we feel like you have everything available inside the hotel room.

And oh! We went to the Deckside at night and found out there was a DJ. I love how the wind breeze and the music becoming one!
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Date of stay: January 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joko Mulyono, Guest Services / Front Office at Oakwood Hotel & Residence Surabaya
Responded Jan 28, 2022
Dear tesakimbal, Thanks very much for your balanced and fair review of our Hotel and we apologize for falling short of your expectations. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes, better service our guest, and your feedback are being addressed internally. While I appreciate your nice comments about the room facilities and our Deckside concept. We hope we will have another chance to welcome you back to Oakwood Hotel & Residence Surabaya. Warm personal regards, Joko Mulyono
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Hanny Udayana wrote a review Mar 2022
Surabaya, Indonesia
5.0 of 5 bubbles
Room was clean, a lot of amenities provided, service was excellent. Will surely come back for another staycation.

Minor inconvenience was the traffic around the hotel since it was located in a busy street.

Additional info: Water dispenser was only available by request
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joko Mulyono, Guest Services / Front Office at Oakwood Hotel & Residence Surabaya
Responded Mar 28, 2022
Dear Bapak/Ibu Hannyudayana, Thank you for your kind words and review of Oakwood Hotel & Residence Surabaya. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience. Warm personal regards, Joko Mulyono
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Nureko L wrote a review Feb 2020
5.0 of 5 bubbles
My experience staying at Oakwood Hotel and Residence in Surabaya was very pleasant, inside the room there was a Tablet PC Facility which was very helpful if a businessman forgot to bring his PC and all the staff were very helpful and fully helpful. Especially for Sari Aplinita and Mr. Erwin Ramadan and one of the IT staff that I forgot the name hehehe when WiFi on PC didn't connect they were very helpful ... Thank you Oakwood Surabaya will be Back 👍 and I hope I can collaborate with this property.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Oakwood Surabaya, General Manager at Oakwood Hotel & Residence Surabaya
Responded Mar 6, 2020
Dear Nurekol, Greeting from Oakwood Hotel and Residence Surabaya, Thank you very much for taking the time to share the review of your stay at Oakwood Hotel & Residence Surabaya. We are delighted to hear that you had truly enjoyed and pleasant during your stay with us. We are really happy our staffs Sari Aplinita, Erwin Ramadan and our IT Manager Agung could gave and assisted you and I will share your special thanks to them and I am sure that they too will enjoy reading about it. We look forward to welcoming you back at the Oakwood Hotel & Residence Surabaya soon. Best regards Ben
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genggang38 asked a question Jun 2020
Surabaya, Indonesia
Ada kamar Merokok?
Surabaya, Indonesia
Salam hangat dari Oakwood Hotel dan Residence Surabaya. Semua kamar kami adalah No Smoking room tetapi kami menyediakan tempat untuk para tamu kami untuk merokok di area deckside di deket area swimming pool kami, jadi para tamu kami bisa menikmati Udara segar dan pemandangan di tempat tersebut. kami tunggu kedatangan Anda di Oakwood Hotel dan Residence Surabaya. Terima kasih.
Wanderlust wrote a tip Jun 2024
Phuket, Thailand647 contributions97 helpful votes
2.0 of 5 bubbles
"Check the room throughly and avoid the moldy wall"
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Ikhsan P wrote a tip Dec 2022
1 contribution
5.0 of 5 bubbles
"best view, good facilities."
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LynK wrote a tip Dec 2022
Singapore, Singapore32 contributions41 helpful votes
5.0 of 5 bubbles
"Walking distance to Galaxy Malls"
Read full review
Djun wrote a tip Nov 2022
1 contribution
5.0 of 5 bubbles
"Best facilities with washing machine and kitchen, comfortable bed and sofa"
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Michael A wrote a tip Nov 2022
3 contributions3 helpful votes
1.0 of 5 bubbles
"Bring ear plugs to block the noise from the street"
Read full review
Not the right property for you?
There are more places to choose from in the Surabaya area.
PRICE RANGE
C$85 - C$100 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
144
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Oakwood Hotel & Residence Surabaya - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Oakwood Hotel & Residence Surabaya
Which popular attractions are close to Oakwood Hotel & Residence Surabaya?
Nearby attractions include Galaxy Mall (0.5 km) and Sentra UKM Merr (0.8 km).
What are some of the property amenities at Oakwood Hotel & Residence Surabaya?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Oakwood Hotel & Residence Surabaya?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Oakwood Hotel & Residence Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Oakwood Hotel & Residence Surabaya?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Oakwood Hotel & Residence Surabaya?
Conveniently located restaurants include Restoran Padang Sederhana, Demandailing Cafe n Eatery, and Botanika Resto.
Are there opportunities to exercise at Oakwood Hotel & Residence Surabaya?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Oakwood Hotel & Residence Surabaya have airport transportation?
Yes, Oakwood Hotel & Residence Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oakwood Hotel & Residence Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Oakwood Hotel & Residence Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Oakwood Hotel & Residence Surabaya?
The staff speaks multiple languages, including English, Chinese, and Indonesian.
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