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favehotel MEX Surabaya

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favehotel MEX Surabaya
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389 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Jakarta, Indonesia
2 reviews
Reviewed 16 October 2016

The room is not that clean, no windows, but big enough for 1 or 2 people & the breakfast is quite good. Wi-fi is nice. The tv should have more channels. Overall, I was pleased enough to stay there. Much better than the other hotel I stayed in Surabaya.

Review collected in partnership with this hotel

Helpful?
Thank Andyhrtn
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Andyhrtn, Thank you for taking the time to tell us about your experience at the fave hotel Mex Surabaya. At fave hotel Mex Surabaya, we strive to provide a superior service experience for every customer, Therefore your feedback is very important to us. I have notice your feedback and addressed your concern with our team. We appreciate your... More 

Sukoharjo
1 review
Reviewed 15 October 2016

Near a lot of market and transportation. A bit small for the room, average service, no coffee or tea in the room. Well do i have to write 200 words here, i'm not good at reviewing and it is annoying to think about what to write.

Review collected in partnership with this hotel

Helpful?
Thank hibarahmad
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr/Ms. Hibarahmad, Thank you for your feedback on your recent stay with us, We really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share your experience and recommendation our hotel. We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our... More 

Chengdu, China
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 October 2016

Normal Standard Price With standard breakfast, we stayed there for 4 days Some points of the unpleasing situations are 1. Our Card to access the door few times can not be used that we need to call the receptionist to open the door 2. On our last day, there were so many people in the breakfast dining room, that the... More 

Helpful?
Thank Lady_Lyn18
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Lady_Lyn18, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Surabaya. Your comments have certainly raised in some areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. I have notice your feedback and seriously addressed with all department... More 

Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016

i am very interested in your place. I am coming in a week. everything looks good, but my concern is the internet speed. how good is it? someone mentioned the internet is a bit slow ? Would you please let me know. i need the speed faster than just the web surf

Helpful?
Thank JZLU
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Jzlu, Thank you for your interest to stay at Favehotel MEX Surabaya . We would like to inform you that the internet speed is 10 Mega bits per second (MBPS). For any further inquiries regarding this matter , please do not hesitate to contact us directly on +6231 5355508 . We look forward to welcoming your at fave hotel... More 

Kuala Lumpur, Malaysia
1 review
Reviewed 19 September 2016

The hotel location is good. Near tunjungan plaza, near to local foods streets seller, near to public transport... near to amenities ie Indomaret. Hotel was very clean.. security was good, all access to the floor was locked with glasses and access card.. I give 5 star to the receptionist.. they are so welcoming... they smile a lot and very friendly... More 

Review collected in partnership with this hotel

Helpful?
Thank shahkhirsaadm
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Shahkhirsaadm, Thank you so much for your kind review on this sites. Happy to read that our staff Novi and Yudi has deliver a great service to you, I believe this will encourage the rest of the staff to done such great things to the guest. Apart from that glad to know that you also enjoying the atmosphere,... More 

Jakarta
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 September 2016 via mobile

Very near to Tunjungan Plaza, an ideal place for a business trip. The rooms are small but clean. The breakfast's not much but edible, there were water dispensers everywhere, and they have vending machines for when you have nighttime cravings. All in all, an ok place to stay for a short visit

Helpful?
Thank Elsa D
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Elsa D, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another... More 

Jakarta, Indonesia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 September 2016

Everything ok but can be improved. The wallpapers start to deteriorate, aircon and exhaust must be cleaned. Internet a bit slow. Breakfast room a bit gloomy. The staffs service was very good though. The noodle and chicken was quite nice. I still don't like the background picture in the room where showing a person.

Review collected in partnership with this hotel

Helpful?
Thank Yudi_Lukman
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Yudi Lukman, Thank you for your review following your recent stay experience at fave hotel Mex Surabaya. We are very concerned that you have to experience a situation which is below your expectations. Each and every point in your feedback is being reviewed and action plan put in place to make improvements. Please accept our sincere apologies for the... More 

Semarang
2 reviews
Reviewed 5 September 2016

Will be staying here again if i ever go to surabaya. Cozy. Near to all city attractions. But the breakfast menu is not so good. So so food. So better u book room only and buy ur breakfast else where. The air conditioner can be too cold. U have to call front desknif u want hairdryer but that's fine. The... More 

Helpful?
Thank rzkyndprdn
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Rzkyndprdn, Warmest greeting from fave hotel Mex Surabaya, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Please accept my apology regarding our facilities and service, I have shared your thought with our team for review and improvement. Once again, thank you for your constructive comments. We genuinely hope to... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2016

Nice hotel, strategic location and surrounded by 4 pokestop areas . The hotel also located near the biggest shopping mall at Surabaya. Easy to find good food near the hotel . Easy to find general taxy or uber taxy

Review collected in partnership with this hotel

Helpful?
Thank Dekytetradiono
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Deky Tetradiono, Warm greetings from fave MEX Hotel Surabaya ! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. We wish to see you again for your next staying in the near future. Best Regards, Malpin Pagau... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2016 via mobile

Only had a room for a few hours before getting picked up for the mount Bromo trip, however, it was a nice surprise. The room was nicely decorated and the shower was brilliant. The room was clean and tidy and the bed really comfortable. Would defiantly recommend, though I can't really comment on location as was only there for a... More 

Helpful?
Thank Hayley M
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Hayley M, Warm greetings from fave MEX Hotel Surabaya ! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. We wish to see you again for your next staying in the near future. Best Regards, Malpin Pagau... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
78 stylish room.in the heart of Surabaya’s just a short stroll of Tunjungan Plaza. ... more   less 

Additional Information about favehotel MEX Surabaya

Address: Jln. Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Region: Indonesia > Java > East Java > Surabaya
Price Range: $32 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from favehotel MEX Surabaya staff and other travellers.
2 questions
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Questions? Get answers from favehotel MEX Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view if we choose higher floor, you can see hear of Surabaya”
 of 5 bubbles 714stefanis, 24 Jul 2016 | Read review
“Don't choose room on level 3. The Lobby is on level 3 and it is very noisy during checkout”
 of 5 bubbles Rahardjo, 5 May 2016 | Read review
“a room with window on 6/F”
 of 5 bubbles w1628mm, 6 Apr 2016 | Read review
“good location, bad service”
 of 5 bubbles soniyag2016, 16 Mar 2016 | Read review
“Choose room with a window”
 of 5 bubbles 705jimmya, 3 Feb 2016 | Read review
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