We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Prime Royal Hotel Surabaya

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Management photos
Prime Royal Hotel Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

81 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 49: English reviews
Surabaya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

the hotel is new building, near from bg junction mall, in front of hotel there so many foodcourt so you can buy food anytime until late night hehehehe... the room was so big, clean bathroom and comfort bed with a large size, there is a pool in the hotel, not to big but comfort to swim, i think i can... More 

Helpful?
Thank deenzind
Malang, Indonesia
Level Contributor
17 reviews
10 hotel reviews
Reviewed 23 October 2016

This hotel is located in the heart of Surabaya, but this hotel main road is always jammed, because near the market. This hotel only have a few parking lot. Lobby is GOOD, wifi here, one password for one gadget. Wifi IS TERRIBLE...Even in lobby, and get worse in the room. In the room there's no cellular network, so I was... More 

Helpful?
Thank Bambang N
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2016 via mobile

We take superior room 216. Our room have balcony with garden and swimmingpool view. The room so cozy and the lighting so soft with mirror around the bed. Actually we want double bed but full booked, so we get twin bed but that is okay. I like the traditional music they played, i hear from night till morning, and i... More 

Helpful?
Thank Novia M
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2016

I was generally disappointed of this hotel. The hotel staff speaks very little or no english. . The wi fi does not work, every day you have to use different username and password, but still you experience constantly connection problem. The room is not as clean as it should be. The shower was blocked. Tea and coffee making facilities without... More 

Helpful?
1 Thank 39csabab
München
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2016

Stayed here from April 15 to 17, 2016, in Room 117. I had selected the Prime Royal based on location, price and its amenities, particularly a pool and WiFi with free internet access. When I checked in I asked if the WiFi works, the receptionist said yes and gave me the access data. I entered it into my smartphone and... More 

Helpful?
1 Thank wus-g
Magelang, Indonesia
Level Contributor
277 reviews
240 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed 20 April 2016

This was my first experience staying for 2 nights at this hotel from 19 - 21 April 2016. Pros: - friendly staffs - efficient check in process - spacious comfortable room & bed - free breakfast with standard menu. - only free mineral water + coffee and tea + electric kettle, no mini bar - near mall - easy to... More 

Helpful?
1 Thank AlexSantosa
Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2016 via mobile

Booked a deluxe room & was worth it. Room faced the pool. Room wasn't ready when we checked in at 5 pm. Asked for a connecting room there was none. Easy to call for a taxi. Breakfast spread is okay, can't go wrong with the spread of Indonesian delicacies. Bed was Super comfy. Shower drained clogged & the water pooled... More 

Helpful?
Thank sahidablueberry
Auckland, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 February 2016 via mobile

Firstly I would like to thank Bimo, Brian, Safi, Ovy, Faisol and Sujono (also the cleaners and security guards, who helped us whenever we carried our bags). These young people were so helpful in giving us advice of what to do in Surabaya. They spoke enough English for us to understand, with beautiful manners and exceptional service. They really are... More 

Helpful?
1 Thank Neeaha K
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2014

Stayed at Prime Royal Hotel with my partner for 4 days. We like staying here as the hotel is clean, they have friendly staff and it is near to shopping centres! The swimming pool is nice and we enjoyed eating the food in their restaurant, we feel their food and drinks are creative.

Helpful?
3 Thank Megahwati
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Ibu Megahwati, Thank you for your compliment through this post. We are honoured to welcome you back to our property for you next Visit. Best Regards, Eko Sujianto General Manager More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014

the room is neat, i like the room setting, useful power sockets are everywhere, very convenient. Complimentary free wifi for 1 user, free minibar, and free snacks. I will recommend this hotel to my colleagues for a business meeting.

Helpful?
2 Thank iba_nwd
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Iba, Thank you for your review on this forum. Kindly We inform you our additional free facilities such as Evening Tea and up to 4Mbps Hot-Spot Wifi per connection starting from January 01,2015. Best regards, Eko Sujianto General Manager More 

67 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (39)
Viewed
Room/Suite (9)
Viewed
Bathroom (6)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (5)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
3.4 km away
Quest Hotel Surabaya
Quest Hotel Surabaya
#59 of 125 in Surabaya
267 reviews
6.5 km away
Country Heritage Resort Hotel
Country Heritage Resort Hotel
#63 of 125 in Surabaya
26 reviews
2.7 km away
G Suites Hotel
G Suites Hotel
#22 of 125 in Surabaya
281 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Red Planet Surabaya
Red Planet Surabaya
#21 of 125 in Surabaya
183 reviews
0.3 km away
MaxOneHotels Tidar
MaxOneHotels Tidar
#40 of 125 in Surabaya
41 reviews
2.2 km away
Horison Suites Surabaya
Horison Suites Surabaya
#45 of 125 in Surabaya
183 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more   less 

Additional Information about Prime Royal Hotel Surabaya

Address: Jln. Kranggran 103-105, Surabaya 60251, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $29 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Prime Royal Hotel Surabaya 3*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, TripOnline SA, Priceline, Travelocity and Agoda so you can book your Prime Royal Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#34 Spa Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Prime Royal Hotel Surabaya staff and other travellers.
1 question
Ask a question
Questions? Get answers from Prime Royal Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with terrace or balcony to the pool is better”
  • Amazing room with broken furniture with mosquitoes everywhere
  • Smelly bathroom with shower that clogged
  • Wardrobe
 of 5 bubbles 307bambangn, 23 Oct 2016 | Read review
“Choose the pool view room”
 of 5 bubbles petera758, 7 Jul 2013 | Read review
“The rooms made me fresh to finish my job on time.”
 of 5 bubbles AepulR, 6 Dec 2012 | Read review
“Highly recomend you to try the rooms athmospere”
 of 5 bubbles TrexT, 29 Oct 2012 | Read review
“Look at your room before accepting it. Don't be shy about asking for something different if it doesn't suit you”
 of 5 bubbles ernieLoomisCa, 19 Oct 2012 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay