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Pullman Surabaya City Centre

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Pullman Surabaya City Centre
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490 Reviews from our TripAdvisor Community

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Showing 316: English reviews
Jakarta
Reviewed 1 week ago via mobile

Stayed at Pullman twice before with no problems. This time due to our loyalty, we chose to stay here again. We booked 4 rooms - 3 deluxe and 1 executive, we were told only 2 deluxe rooms ready and have to come back to pick it up. After our whole day at the conference, turns out the executive room key...

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Helpful?
Thank LisaSimpsonJakarta
Jakarta, Indonesia
Reviewed 3 weeks ago

Stayed here with friends. This hotel was a bit run down and old. Hotel service not too friendly. But this hotel, have a good location (near Tunjungan Plaza), great breakfast and nice room with table for work.

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Thank aandhika
Madrid, Spain
Reviewed 3 weeks ago via mobile

I decided to try this hotel since I have stayed at the PULLMAN in Shanghai and was very satisfied . Although my room was good there was noticeable wear and tear. What turned me off about this hotel was some cockroaches I saw crawling over the breakfast buffet food. I can accept a lot of stuff, but I draw the...

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Thank John L
Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

My first stay with Pullman Surabaya City Centre. The hotel was a bit run down and old. Check in process was slow and the front desk officer was not knowledgable with the Le Club Accor membership benefits. I was not acknowledged as the Le Club Accor Gold member. No free drink voucher have been offered and the front desk officer...

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1Thank CalChoong
Singapore, Singapore
Reviewed 4 weeks ago

I stayed here with group of friends and I was actually expecting more and yet it was way below 5 stars hotel standard. The only thing which I thought 5 stars is their hotel rooms. The hotel facilities are far below Pullman Hotels standard and the housekeeping took so long to come to help me with broken plug inside my...

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Thank Farawlya
Bogor, Indonesia
Reviewed 4 weeks ago

I stayed at this hotel for 2 nights during my business trip. At first, I thought this hotel was a 4 stars hotel, since the quality of bed, room, breakfast, lunch and dinner, as well as the hotel services was not good enough for a 5 stars hotel. The hotel is located on a very busy road, and quite difficult...

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Thank Ristianto_Pribadi
Jakarta, Indonesia
Reviewed 3 November 2016

Excellent! This hotel is located in centre of the city, near to the one of the biggest mall in Surabaya. And you can walk to go to the mall. The room is big and clean. All the staff quite friendly. The food also good. This the best place to stay whhen you visit Surabaya.

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Thank Ade K
Singapore, Singapore
Reviewed 31 October 2016 via mobile

This is my first time stay at Surabaya Pullman for business trip with 5 colleagues. We all have same thought, this hotel has far below from Pullman standard level as usual 1. We reserved for the airport transfer, however they never picked us up. They didnt even say sorry. They only said "Dont worry, we won't charge you" 2. When...

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2Thank Pricilia R
Reviewed 28 October 2016 via mobile

I stayed on a 1 day biz trip (20-21 Oct 2016) at room 1222. I arrived at night, was pretty tired yet the reception was taking me a bit too long. I was surprised to find out that the electric water jug still contained left over water. When I checked the bathroom, I found a left over used cigarette on...

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Thank Ferdinand T
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Ferdinand, Thank you for staying at Pullman Surabaya City Centre. We have also noted for the attention from our team in regards of the cleanliness&breakfast. I have passed your feedback onto the relevant departments ensuring corrective training is put into place. Please accept my sincere apologies for any inconvenience that was caused. We hope we could have second...

Shanghai, China
Reviewed 23 October 2016

"Everything that could have gone wrong went wrong!" This is how I feel about my recent stay in this hotel. 1. Internet was like a snail-crawl 2. Air-con was like a sauna 3. Food was at best mediocre 4. Room switch ended up beside the elevator with the the ding-ding's all night long 5. Even a slightly late check out...

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2Thank Dochenry2013
GM_PSCC, Executive Secretary at Pullman Surabaya City Centre, responded to this review

Dear Mr/s. Dochenry2013, Allow me to apologize on behalf of the entire Pullman Surabaya City Centre team for unnecessary inconvenience from our staffs and facilities. Regarding the slow internet connection please accept our deepest apologies. Our IT officer is available to assist every concerns of yours when situation such as this occurs. We have reviewed all of your points you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
Pullman Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 

Additional Information about Pullman Surabaya City Centre

Address: Jln. Basuki Rachmad No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Region: Indonesia > Java > East Java > Surabaya
Price Range: $90 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
Number of rooms: 292
Reservation Options:
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Hotel Style:
#7 Family Hotel in Surabaya
#18 Spa Hotel in Surabaya
#18 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Surabaya City Centre staff and other travellers.
4 questions
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Questions? Get answers from Pullman Surabaya City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good room with table for work”
 of 5 bubbles aandhika, 19 Nov 2016 | Read review
“do NOT stay here!”
 of 5 bubbles Dochenry2013, 23 Oct 2016 | Read review
“Smoking room with no smell. Great!”
  • Its just beautiful..
  • Hot and cold Valentine bath up
  • Speechless..
  • table for work
  • nice spot for reading.
  • They prepared this one for me
 of 5 bubbles gloungek, 30 Jun 2016 | Read review
“High floor and facing west or north direction to get a better view...”
 of 5 bubbles BambangS, 24 Jun 2016 | Read review
“if you are a non smoker, make sure to get the non smoking room.”
 of 5 bubbles 974keni, 3 May 2016 | Read review
5 of 5
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