Wyndham Surabaya

Wyndham Surabaya

Jl. Basuki Rahmat no. 67-73, Surabaya 60271 Indonesia
Traveller (264)
Executive Suite
Room & Suite (158)
Tangerine All Day Dining Restaurant
Dining (34)

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About

4.5
#48 of 195 hotels in Surabaya
4.9 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Wyndham Surabaya is conveniently located in the heart of central business district Surabaya featuring 292 elegantly appointed spacious rooms and suites, boasting panoramic views of surrounding cityscapes. Comprising over 2,000 sqm of modern function space, the hotel features 9 function rooms for small to medium size meetings, incentives, exhibitions, conferences, and weddings. Bespoke, attentive service by a dedicated team of Meeting and Event specialist ensuring the success of every event. Dining at the hotel is a vibrant culinary experience with an exciting selection of 3 restaurants and bars. Whether you are looking for a casual setting or private dining for two, the hotel’s offerings cater for every discerning palate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Evening entertainment
Kids stay free
Highchairs available
Valet parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Sauna
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Indonesian

Location

Jl. Basuki Rahmat no. 67-73, Surabaya 60271 Indonesia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Juanda Airport
13.4 km
See all flights
Malang Airport
74.1 km
See all flights
242Reviews10Q+A7Room tips
Traveller rating
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  • 7
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Detailed Reviews
PhilFrenchRiviera wrote a review Feb 2020
French Riviera
4.0 of 5 bubbles
Room was large and correctly equipped with good bedding. Neighbors were very noisy but that is not hotel’s fault. Walls in corridors would require to be be refreshed a little but room was fine. Breakfast was very average with only cheap ingredients but considering that it was included in the price of the room (which was very reasonable) , I was not expecting much more.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from edouardreizian, General Manager at Wyndham Surabaya
Responded Feb 24, 2020
Dear PhilFrenchRiviera, Thank you very much for your feedback and appreciate your comments and understanding. Well noted on the breakfast and will share with my Chef to see what can be done to explore more options .. One again appreciate the positive comments and looking froward to welcoming soon again. Regards, Edouard Reizian. General Manager
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Shin-Ra wrote a review Oct 2021
Purworejo, Indonesia
4.0 of 5 bubbles
Overall the service is pretty good, but there is some minor on property that could ruin the final results. For example, stains from leaking water from hallway to room, room was a bit dark with lighting yellow color (should changed to white), hallway to room is dark, the food choice for a kid was limited (too many spicy food), the parking place somehow can't meet all hotel visitors when hotel in full, need more lighting in some areas.
Some plus of this Hotel is the location which is easy to access to TP (500 meter) even or going to go out from surabaya, Welcome drink is nice addition ; while others hotel on same class are quite ignorant about this. Check in and out process was smooth and fast
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Date of stay: October 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: The best view is high floor and Tunjugan Plaza view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Nov 1, 2021
Dear Shin-GTX, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. Please explain further what makes the service inconvenient. Comments related to our service can be sent via email to marcomm@wyndhamsurabaya.com so that we can immediately follow up and fix it. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication Manager
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Budi Soetjipto wrote a review May 2023
Jakarta, Indonesia
+1
4.0 of 5 bubbles
We chose this hotel partly because of its strategic location in the middle of the city. Another part was the name "Wyndham", in which we had a good experience with back in the U.S. The hotel itself is not a brand new hotel. It has been around maybe for ten years. The hotel is well-maintained, though the interior is an old style one: with carpet from wall to wall and a dim ambience. The reception lobby, the floor lobby and the room are spacious, however Tangerine Restaurant has a rather limited space and hence a limited choice of foods and drinks for breakfast. The taste was so-so but the services were responsive and courteous. One thing I found somewhat disturbing with the reception lobby: the light was turned off when we came back dinner outside the hotel at around 10PM. So the lobby was unusually dark. Turning off the light at the lobby is not a common practice elsewhere. My room was on the 22nd floor with a city view. The corridor leading to my room has a standard width. Going inside my spacious room, I found amenities commonly found in the hotel room, with the exception of the existence of two chairs (one for work and one for relax; usually only one of them) and one working desk, the existence of shower area and a bathtub (usually only one of them), and the small size of television mounted on the wall. All amenities, including internet connection and AC, worked well. I also had a chance to use the fitness center. It is spacious too, and the equipments are plenty and still functioned well. Overall, I enjoyed my stay for these two reasons: its location and facilities. Keep up the good work and keep improving for the better future!
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: Choose a higher floor for a better city view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fedyna Teng wrote a review Jan 2021
Jakarta, Indonesia
3.0 of 5 bubbles
I don't think the hotel should be rated as a 5 star hotel. My room was dirty when i entered , i guess they never vacuum it. Dirts from previous guest are still around the carpet (peanuts & oranges). The linen is so dirty with lots of dark marks around. (Even a 3 star hotel had lesser stains). The hospitality of the staff are ok. But i wonder why they had the staff housekeeping knocking on every morning at 8-9am asking if we need to clean our room. It's quite annoying though! I hope the management take into consideration into these.
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Review collected in partnership with this hotel
Date of stay: January 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Jan 25, 2021
Dear Yaadeingal, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. If you would not mind, please explain further what makes the service inconvenient. Comments related to our service can be sent via email to marcomm@wyndhamsurabaya.com so that we can immediately follow up and fix it. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication Manager
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Dodyk D wrote a review Jan 2022
Semarang, Indonesia
2.0 of 5 bubbles
Old hotel with badd services !!!!

The room is huge but old, towel is old , and smell bad, toilet is bad smell
The swimming pool is so small and dirty
The breakfast menu score is 5 to 10, the services 1 of 10, even my wife cook her pasta herself for my child, after long time wait. and unfortunatelly there is no one of staff offer to help her, even many staff look at her
Please make better management and staff my advice.
Thank you very much
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Think twice to stay in this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Jan 27, 2022
Dear Guest,, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication Manager
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NdRe2733 wrote a review Feb 2021
Pingzhen District, Taoyuan
5.0 of 5 bubbles
Thank you for Wyndham Surabaya hospitality, I did enjoy during my 1st stay in here also they indeed recognize their member loyalty while stay here. Room was spacious as it Junior Suite, welcome amenities was good (I got Praline Chocolate), the WIFI connection was not so bad but sometimes I need to turn it on/off because seems it was lagging. I did enjoy room and sleep well also they provide a package of mask and handsanitizer for guest when check in.

Few things need to improve I hope for my next stay i.e. :
1. WIFI connection
2. I feel a bit itchy with the sheet maybe need to make sure it was clean enough.

Thank you
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Date of stay: January 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Feb 15, 2021
Dear NdRe27, Warmest Greetings from Wyndham Hotel Surabaya. Thank you for taking the time to review us. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. We apologize for the inconvenience you have experienced while staying with us. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication Manager
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PRATIKl wrote a review Sep 2022
Mumbai, India
1.0 of 5 bubbles
Its 2 in the morning as I write this review. I am up because apparently the ACs in this hotel are centralised and set to a fixed tempertature in all rooms.
I was allotted room 2625 before and the temperature would not go below 26C, even when I set it to 22.
They sent someone on complaining who instead of rectifying is explaining me how to operate the controls.
They then moved me to room 1923. The duty manager at that time tells me that because our ACs are centralised, it takes a lot of time for the temerature in a room to come to your desired temeprature and so you must set it to the minimum 10C. Like really?????
I have now set the temperature to 14C and still the ACs are operating at 26.
I feel like a fool staying in this hotel.
Secondly any five star hotel has number of types of pillows. Here they have just one single fixed type of pillow, which is pretty thick and strains your neck.
I was in Semarang before this where I stayed at Gumaya tower hotel with amazing comfort in every way.

I am here for work, and the night seems pretty much screwed. Hopefully Ill be able to move to a better hotel tomorrow.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Pemasaran at Wyndham Surabaya
Responded Mar 31, 2023
Dear PRATIKI, Warmest greetings from Wyndham Surabaya Thank you for bringing to our attention the issues you experienced during your recent stay and we are sorry for our delayed response. We are apologize to hear that you had trouble with the air conditioning and that the pillow provided was uncomfortable. We understand that these issues affected your stay, and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve our services and ensure that all of our guests have a comfortable and enjoyable experience with us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Best reagrds, Yuliatri Eno Marcomm Manager Wyndham Surabaya
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Raymond Engelbert Angdrianto wrote a review Jun 2020
Bekasi, Indonesia
+1
5.0 of 5 bubbles
Back in February 2020, before pandemic Covid-19 hit Indonesia, I had a business trip to Surabaya and stay here for 2 nights, 5-7 February 2020.
Check in was very smooth and soon assigned room 831 with large enough for me. This is an old hotel that acquired by Wyndham.
Amenities was complete, but some of amenity tray still using old hotel brand.
Breakfast at lobby restaurant, taste was veey nice.
Hope this pandemic over soon. Thanks for the hospitality.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Sep 5, 2020
Dear xraysjazz, Thank you for sharing your feedback. hopes we still have the chance to welcoming you back to our hotel for your next visit to Surabaya. All best wishes Abdul Azis Front Office Manager
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Maurice H wrote a review Mar 2020
Almere, The Netherlands
5.0 of 5 bubbles
I’m a regular guest at Wyndham Surabaya. The service and quality is always amazing!
Especially I want to thank Denny of the front desk for always assisting and always giving a super service during my stays in Wyndham Surabaya. Definatly I would recommend Wyndham Surabaya to everyone who love luxery, quality and doesnt want to pay too much for a luxery hotel as Wyndham Surabaya
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from edouardreizian, General Manager at Wyndham Surabaya
Responded Mar 13, 2020
Dear mauriceh910, What a great review and I am so overwhelmed knowing you had such a great stay.. Indeed Denny is one of our great assets and he always makes us proud. We hope that you will be visiting us soon., thank you again for such a kind feedback, wish you all the best. Edouard Reizian General Manager
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ronacita067 wrote a review Aug 2022
Semarang, Indonesia
5.0 of 5 bubbles
Overall are gooe. The hotel is located in the central city only few meters from Tunjungan Plaza. It is easier to go anywhere and get anything you needed. The service is super nice. They are very helping. We forgot something in our room and they helped us to send it to our home address. The room is super spacious with the view of the city.
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Review collected in partnership with this hotel
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Surabaya, Marketing at Wyndham Surabaya
Responded Aug 8, 2022
Dear Ronacita067, Warmest Greetings from Wyndham Hotel Surabaya… Thank you sincerely for your feedback. We are delighted to team that your stay was enjoyable and satisfying. It was a great pleasure to note that we exceeded your expectation. Once again, thank you for being our guest and please get in touch if you would like to come and stay with us again. Best regards, Rachmat Zulkarnain Manager Interim
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Yoshua W asked a question Oct 2019
Semarang, Indonesia2 contributions1 helpful vote
Extra bed tarifnya berapa ya? Sudah include BF?
Answer from Ronny G
Cikarang, Indonesia108 contributions18 helpful votes
Mohon maaf, saya tidak pesan exra bed. Dan waktu booking saya ambil yang include sarapan Semoga membantu
Answer from Ridwan
Ada charge 50% utk lco di atas jam 1 siang
Answer from wahyudie_13
Surabaya, Indonesia24 contributions4 helpful votes
Wah saya kurang tahu. Karena itu adalah kebijaksanaan pihak hotel. Coba saja anda langsung menanyakannya ke Wyndham Sby Hotel. Silahkan.
Answer from The Zoe
Singapore, Singapore121 contributions60 helpful votes
By Request bisa .. Jam 12an Atau ntip barang aja di conquere
Kaur wrote a tip Oct 2023
Singapore, Singapore4 contributions2 helpful votes
5.0 of 5 bubbles
" macdonal and burger king near by.To buy cloth there is a shop name D fashion.Tunjung mall walking distance..Royal plaza a better for not high end items"
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Budi Soetjipto wrote a tip May 2023
Jakarta, Indonesia1,705 contribution162 helpful votes
4.0 of 5 bubbles
"Choose a higher floor for a better city view."
Read full review
Dodyk D wrote a tip Jan 2022
Semarang, Indonesia4 contributions
2.0 of 5 bubbles
"Think twice to stay in this hotel"
Read full review
Shin-Ra wrote a tip Oct 2021
Purworejo, Indonesia43 contributions17 helpful votes
4.0 of 5 bubbles
"The best view is high floor and Tunjugan Plaza view"
Read full review
Dedeklasio wrote a tip Mar 2020
1 contribution
5.0 of 5 bubbles
"deluxe king size"
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Not the right property for you?
There are more places to choose from in the Surabaya area.
PRICE RANGE
C$68 - C$105 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pullman Surabaya City Centre
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
292
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Wyndham Surabaya - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Wyndham Surabaya
Which popular attractions are close to Wyndham Surabaya?
Nearby attractions include Monumen Bambu Runcing (0.3 km), Joko Dolog Buddhist Statue (0.3 km), and Our Bar (0.4 km).
What are some of the property amenities at Wyndham Surabaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Wyndham Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Wyndham Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Wyndham Surabaya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Wyndham Surabaya?
Conveniently located restaurants include Makan Kitchen, Cloud 22 Rooftop Bar, and THE KOFFEE Surabaya.
Are there opportunities to exercise at Wyndham Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Wyndham Surabaya have airport transportation?
Yes, Wyndham Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wyndham Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Wyndham Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Wyndham Surabaya?
The staff speaks multiple languages, including English and Indonesian.
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