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I booked this via Amex travel due to an offer and did not take much notice of reviews or location.
First up it's a comfortable place to stay. The rooms are large and cool, the bed comfortable. The room floor is tiled and...More
A bit apprehensive after reading some negative reviews, I nevertheless booked and what a pleasant surprise! Set in a park in the middle of town you immediately feel in a resort: mature trees, manicured gardens, a deer enclosure, 2 tennis courts and in the center...More
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 31 May 2017
Dear Mr/Ms. Duvilla,
Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More
Used for a 3 night stay whilst touring Surabaya
Staying at a recognised hotel chain you come to know and expect certain standards . This Novotel fell short in a number or areas both in service and facilities
Rooms - under the bed (255) obviously...More
Novotel Surabaya, opened for 21 years without soul and some imperfections to report. It is no longer in the guns of Groupe Accor in my opinion. The driver asked for a pick up at the airport was not notified. The hostess has lost your credit...More
a quite dissapointing stay. our room smelled cigarette smoke, breakfast was beyond expectation.. they served the traditional rice fluor porridge without the brown sugar liquid and when we asked it they just said that they ran out of it.. better not served it then. when...More
US$44 - US$50 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#21 Luxury Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.