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Novotel Surabaya Hotel and Suites

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Traveller (624)
Room & Suite (174)
Pool & Beach (72)
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Overview
  • Excellent15%
  • Very good43%
  • Average25%
  • Poor10%
  • Terrible7%
Travellers talk about
“swimming pool”(60 reviews)
“garden view”(7 reviews)
“hotel area”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Rooms
Jul. 1Jul. 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (951)
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1 - 5 of 632 reviews
Reviewed 2 days ago

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Hotel's Favourite
Reviewed November 24, 2017

We have been staying in this hotel three times during our visit to Surabaya city, we found that this hotel super amazingly clean with awesome garden inside it, such a gem in Surabaya. later then we decided to shoot our pre-wedding pictures here as well...More

Thank Layla H
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded December 5, 2017

Dear Ms. Layla H, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team....More

Reviewed April 26, 2018 via mobile

Hotel condition is already old, with limited staff somehow.. slow refill for buffet at restaurant.. room cleanliness is so so.. no elevator in hotel.. if you have any problem for going up and down, ask room that begins with 2 (the same level with the...More

Thank Vrikasia
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded April 30, 2018

Dear Vrikasia, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have...More

Reviewed March 8, 2018 via mobile

This is a three star hotel that can easily be a four with some very easy attention to detail and staff training. Very nice old school design to the hotel, nice grounds, nice pool, mostly friendly staff. The hotel is 3 floors in a U...More

Thank Howard I
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded March 10, 2018

Dear Mr. Howard I, Thank you for staying with Novotel Surabaya Hotel and Suites and for taking your time to share with us on your stay experience. We are happy to know that you have wonderful times during your stay. However, we have note several...More

Reviewed February 22, 2018

location: in city center but traffic is bad here in surabaya so it takes time to some major attractions like Sampoerna, Tunjungan Plaza, etc. half an hour car ride, at least. enviroment & facilities: very comfortable resort hotel but it's an old building. didn't use...More

Thank StanUP
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded February 27, 2018

Dear StanUP, Thank you for staying with Novotel Surabaya Hotel and Suites. We are happy to know that you have a wonderful time during your stay at the hotel. However, we regrets that there are still few issues that surely needs to be improved. We...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$38 - US$49 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$38 - US$49 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (624)
Room & Suite (174)
Pool & Beach (72)
Dining (20)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
ratna w
June 15, 2017|
AnswerShow all 3 answers
Response from duvilla | Reviewed this property |
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
0
Votes
Room Tips
"poolside ground floor"
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"Pick the pool view.. excelent"
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"Rooms over looking the pool give a great view & are quiet"
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"Room with Pool View"
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