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    Novotel Surabaya Hotel and Suites

    Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
    Hotel website
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    Best prices for your stay
    2017-07-30 2017-07-31
    US$43
    US$39
    SAVE US$4
    US$43
    US$39
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    US$43
    US$39
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    Traveller (505)
    Room & Suite (132)
    Pool & Beach (50)
    Mercure Surabaya
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    #26 of 134 hotels in Surabaya
     
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    Overview
    • Excellent15%
    • Very good44%
    • Average24%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “swimming pool” (59 reviews)
    “garden view” (5 reviews)
    “nice garden” (5 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Novotel Surabaya Hotel and Suites
    Special Offer: UP TO 30% - EARLY BOOKING
    Hotel deals
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    Mercure Surabaya
    665 reviews
    #26 of 134 hotels in Surabaya
     
    Singgasana Hotel Surabaya
    184 reviews
    #35 of 134 hotels in Surabaya
     
    Grand Darmo Suite by AMITHYA
    337 reviews
    #23 of 134 hotels in Surabaya
     
    Swiss-Belinn Tunjungan
    314 reviews
    #4 of 134 hotels in Surabaya
     
    Rooms
    Jul 30Jul 31
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (878)
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    There are newer reviews for Novotel Surabaya Hotel and Suites
    See the most recent reviews

    11 - 15 of 590 reviews

    Reviewed 4 June 2017

    No lifts in hotel. Hot water was barely lukewarm. Staff tried hard. Room quality ok. Internet slow. Disappointing stay. Breakfast was average. The art exhibition in lobby was random and really strange.More

    Review collected in partnership with Accorhotels.com
    Thank Superkune
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 4 weeks ago

    Dear Superkune, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have...More

    Reviewed 26 May 2017

    quality of towel have to change with the new one because the colour of towel desnt show that the towel is clean enough to use by customer and the quality of pillow need to improve also. The location is near train station so not quite...More

    Review collected in partnership with Accorhotels.com
    Thank ira s
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 30 May 2017

    Dear Ms. Ira S, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that the room quality especially on linens and...More

    Reviewed 22 May 2017 via mobile

    I stayed here for a night, when i entered the lobby this hotel very very old, the furniture need to upgrade, and they have less of employee, i mean there's no person in front of the door, we open the door by ourself like in...More

    Thank Husnul H
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 30 May 2017

    Dear Ms. Husnul H, Thank you for choosing Novotel Surabaya as your preferred accommodation during your time in the city. We glad that you would spend your valuable time to share with us your concerns. Having read to your feedback, we regret that few of...More

    Reviewed 21 May 2017

    More

    Review collected in partnership with Accorhotels.com
    Thank ferdyfu
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 30 May 2017

    More

    Reviewed 20 May 2017

    It was a very special family gathering for the purpose of our eldest son's marriage. The hotel was close to the location where the wedding took place. My eldest daughter also travelled and stayed at the same hotel.More

    Review collected in partnership with Novotel Hotels
    Thank Oscar D
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 31 May 2017

    Mr. Oscar D, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More

    Mercure Surabaya
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    Grand Darmo Suite by AMITHYA
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    Swiss-Belinn Tunjungan
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$39 - US$51 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Kitchenette
    • Number of rooms
    • 209
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, ACCOR, Priceline, Expedia, TripOnline SA, Cancelon and Hotwire so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Novotel Surabaya Hotel Surabaya ,
    • Surabaya Novotel
    Add Photo Photos
    Traveller (505)
    Room & Suite (132)
    Pool & Beach (50)
    Dining (17)
    Hotel & Grounds (302)
    Bathroom (24)
    Family and Play Areas (6)
    Business Centre & Event Rooms (4)
    Nearby
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    1.20 km away
     
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    Nearby Restaurants
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    Nearby Attractions
    Surabaya Town Square
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    1.39 km away
    Bungkul Park
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    .62 km away
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    .51 km away
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    252 reviews
    .71 km away
    Ask a question
    Questions & Answers
    ratna w
    15 June 2017|
    Answer Show all 3 answers
    Response from duvilla | Reviewed this property |
    In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
    0
    Votes
    Room Tips
    "Better To Choose Room Facing the pool"
    Read review
    "Pool terrace room is ok"
    Read review
    "Room extremely comfortable which met all our needs."
    Read review
    "Pool view or Pool terrace rooms are highly recommended"
    Read review
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