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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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837 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Surabaya Hotel and Suites
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Showing 568: English reviews
Salatiga, Indonesia
Reviewed 7 November 2013

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Edo D
London, United Kingdom
Reviewed 21 October 2013

Stayed for just one night and overall, I was pleasantly surprised. Nice rooms (bit bare), good pool, nice staff and well located for the airport and town. Monika was very helpful in helping me to arrange a trip to Bromo and recommending some places of interest in town- thanks Monika. This was after several emails and having to push other...

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Helpful?
Thank andrew_2587
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Andrew_2587, Thank for choosing Novotel Surabaya and taking the time to let us know how you feel about the hotel, and the kind words to our staff Monika. I do apologize about the towel quality you had and your comment about bright picture in the room will be further review of our future improvement. Thank you again for sharing...

Surabaya, Indonesia
Reviewed 20 October 2013

Well, 1st thing this hotel is have a good location in the central city of Surabaya. No doubt, access from/to central town is very easy, especially in front of hotel stand by for Blue Bird taxi which is comfort and secure. And indeed they have resort style hotel like, with rooms sorrunding the green garden and big mains pool. However...

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Helpful?
Thank 4nn4
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear 4nn4, Thank you for staying with us at Novotel Surabaya and your valuable comments. I do apologize for the inconvenience situation while you checked in and need a parking space on the busy time because we had wedding event on the hotel. Regarding the cleanliness at the pool, I already reminded to the Manager concerned to pay more attention...

Jakarta, Indonesia
Reviewed 15 October 2013

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Lily J
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Malang, Indonesia
Reviewed 15 October 2013

Cosy, comfortable, super friendly staff, fabulous newly renovated rooms. Excellent food, including a wide variety of yummy breakfast. Fabulous pool and landscaping. My first choice if I stay in surabaya,two thumbs up well done.

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Helpful?
Thank Jerome T
Novotel_Surabaya, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Stylianos, I am very glad to read your great review here. You will always get our warmest welcome to your home. Thank you for excellent review and we hope your next visit will be as pleasant as the previous ones. Best regards, Djulkarnain General Manager

Jakarta, Indonesia
Reviewed 10 October 2013

If you have been to Surabaya you'll know how hot it can get so a nice pool with trees around it is definitely a must. So i was happy when i was walking to my room (literally walking as they do not have any lifts) and seeing this view. Coming inside the room i felt like i was at home....

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Thank Dewi010409
Surabaya
Reviewed 10 October 2013

Review collected in partnership with Accorhotels.com
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Thank Regina M
Singapore, Singapore
Reviewed 9 October 2013

First time staying in Novotel Surabaya. The experience was excellent as the check in was fast and I was pleasantly impressed with the room. It was very clean and well-kept. The staff was very helpful as they assisted me by packing my breakfast to be taken on the go as I was rushing off to the airport and wasn't able...

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Thank Leo_Tan87
Kuwait City
Reviewed 7 October 2013

We loved this hotel because they have an awesome pool and garden specially, we stayed here twice and we recommend it to any travellers, we got new renovated rooms this time and those were great rooms with a super clean bathrooms, all associate is really helpfull. definitely will stay here again once we travel to Surabaya again someday. and ya.....

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Thank Hisham S
Singapore, Singapore
Reviewed 22 September 2013

Stayed 2 nights over a weekend and found this hotel quite good. Service staff were very friendly and helpful. Check in was fast and welcome drink given promptly. Our pool view room was renovated to standard Novotel features. However, workmanship is a little on the down side. Wall papers not properly done up with air babbles visible and toilet bowl...

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1Thank TJX05
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear TJX05, Thank you for staying with us and for this review We are pleased to learn that you had enjoyable time at Novotel Surabaya. Your comment about the new room had been taken note and we will work on the mentioned issues to provide better product and please be assured that we constantly maintain our property for keep it...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $49 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Hotel Style:
#21 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask the question, the hotel will try to accomodate”
 of 5 bubbles DRF726, 25 Jan 2017 | Read review
“garden view or swimming pool view ? all is excellent.”
  • cute towel origami in room.
 of 5 bubbles suyowong, 9 Dec 2016 | Read review
“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardoe, 23 Sep 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, 7 Sep 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, 28 Aug 2016 | Read review
5 of 5