Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

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Room & Suite (227)
Sheraton Surabaya Hotel & Towers
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About

4.5
#30 of 194 hotels in Surabaya
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in East Java is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, full-service business center and more. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Bowling offsite
Kids stay free
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Squash offsite
Children's playground
Indoor play area for children
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Park View
Languages Spoken
Indonesian
Hotel links
Special Offer:Earn points toward free nights.

Location

Jl. Embong Malang 25-31, Surabaya 60261 Indonesia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Juanda Airport
14.1 km
See all flights
Malang Airport
74.7 km
See all flights
1,082Review6Q+A100Room tips
Traveller rating
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Detailed Reviews
nietis wrote a review Aug 2020
Beijing, China
5.0 of 5 bubbles
We had a staycation during the COVID quarantine, due to a bathroom emergency at home. We stayed 3 nights in the king deluxe bedrooms.
Though the bathroom bath tub is a bit old, the whole room is cleaned thoroughly & all the amenities work perfectly.
The entire team of staffs are friendly & definitely working hard to make our stay comfortable. The housekeeping personnel worked efficiently in cleaning our rooms each morning and the team in Kafe Bromo made our breakfast experience very cozy & lovely with yummy food.
My son had enjoyable evening swims and was sad to leave when our staycation was over...
Read more
Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nony GH wrote a review Mar 2023
Amsterdam, The Netherlands
5.0 of 5 bubbles
I had very wonderful experience at Sheraton Tower and Hotel in Surabaya.
Every staff member I encountered from the concierge’s, security’s, Front office staff during the check in in to the cleaning staff were delightful and eager to help.
F&B at the breakfast team :
Breakfast chef Mrs Fitri she is amazing Mrs Fitri spoiled us with all traditional Indonesian food ( after she found out that we live abroad, compliment to her)
Mr Jojo the Jamu man with his friendliness and his smiles he came every morning brought us his jamu drink recipe and he is always happy.
Ms Atik Wahyuni very attentive
Mr Aldo with his coffee
Aldi, Alfandi,Ani .. I am sorry if we didn’t get the rest of the staff name.
Martoni the concierge he is very polite also his team.
Keep the good work and we can’t wait to visit Sheraton Surabaya soon.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dmode101 wrote a review Oct 2020
Jakarta, Indonesia
5.0 of 5 bubbles
The hotel is located right in the heart of Surabaya adjacent to one of the largest shopping malls in town, Tunjungan Plaza, so it is very convenient especially if you want to go shopping or just dining at the various outlets available. Room is adequate in size and has great view of the city. Staffs are super friendly and always address us by name. Breakfast at the Restaurant has lots of choices including local food. The only minor thing is that wish they have a working desk installed in their newly renovated room as it makes us easier to work with a laptop & more electrical outlets or usb port available to charge your gadgets. All in all, great stay & will definitely be back.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paksi S wrote a review Aug 2021
Malang, Indonesia
1.0 of 5 bubbles
Sheraton Surabaya is one of prestigious hotel in Surabaya, I have to admit that the good side is they have very good service. Start from lobby, concierge, lounge, and the restaurant the service is great.

One very disappointing and very important is the Air Conditioning in the room.
I'm a Bonvoy member, and I booked a junior suites room, it's disappointing that me as guest could not adjust the temperature in my room regardless there's a thermostat control inside the room. The central AC was set in 22.5 Celcius, and I was hoping to decrease the temperature according to my convenience temperature. I've contacted the Duty Manager and technician and they just couldn't do anything about it. And the answer to the problem are just simply irrational.

This incidence would be the only reason why I will not go back to Sheraton Surabaya, I prefer choose other Bonvoy Properties rather than this one regardless the hotel has perfect service in other aspect. Since sleeping and resting is the top priority for me to stay in a hotel.
If you're okay with 23 Celcius room, then you'll be fine, but if you need colder temperature then you'll not be able to sleep conveniently

One other thing, after my stay as a member, Sheraton didn't send me any satisfaction survey... This is the second stay in Sheraton Surabaya where I didn't received a satisfaction survey to write a review. I'm really sorry Sheraton Surabaya, you will need to improve your mechanical problem
Read more
Date of stay: August 2021
4.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Birgitta Mone, Marketing at Sheraton Surabaya Hotel & Towers
Responded Aug 30, 2021
Dear Paksi108, Thank you for taking the time to place your review of Sheraton Surabaya on Trip Advisor following your visit to Surabaya. Our sincere apologies for any frustration experienced and rest assured your comments have been brought to the attention of the Management team for review and improvement. We do hope to have the opportunity to welcome you back again in the near future. Best regards, Birgitta Mone Marketing Communication Manager - Complex
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ken Sugijanto wrote a review Sep 2020
Surabaya, Indonesia
5.0 of 5 bubbles
The hotel is located right in the heart of Surabaya and not only that, it's very close with Tunjungan Plaza Mall (one of the best malls Surabaya has to offer). The hotel has one dining place called Cafe Bromo that serves delicious meals for your stay and a lounge that is very awesome called Kawi Lounge. If you ever go to Surabaya, you should consider this hotel. Recommended!
Read more
Date of stay: September 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YardleyYoung wrote a review Sep 2023
Jakarta, Indonesia
2.0 of 5 bubbles
I was offered a premium room that is newly renovated with additional rp400,000 without waiting for a check in. As this was a business trip, I declined. The room I got was not renovated yet so looked shabby. The bathroom also smelled bad all nite from the drain.

As the hotel was under renovation, the fitness center was also moved to business center so the lay out was a bit funny and room was warm. So I didnt use the fitness center.

The only thing I like a lot is the breakfast as it had several choices of fresh juices and many choices of cakes. The waiter & waitresses were friendly too.

Overall I felt the hotel is too pricey for the quality of stay I got. I understand that it is under renovation but supposedly they adjusted the price.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Birgitta Mone, Marketing at Sheraton Surabaya Hotel & Towers
Responded Oct 2, 2023
Dear Yardley Young, Thank you for taking the time to write a review following your visit to Surabaya. We sincerely apologize for the encountered inconveniences during your stay and rest assured your comments have been brought to the attention of the Management team for review and improvement. We do hope to have the opportunity to welcome you back again in the near future. Best regards, Birgitta Mone Director of Marketing Complex
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indah L wrote a review Sep 2023
Makassar, Indonesia
5.0 of 5 bubbles
This hotel gave us whatever we need in a family vacation with our 3 grown up girls. The room not so spacy but still b a marvelous spotless clean room. The bathroom with a bathtub and shower seperately.
The resto set the western n local foods, and also all the food that your children would love- cereals, cotton candies n popcorns 😁❤️.
And... you'll find the best services from friendly smiling waiters at the resto, they came to guest tables and offer all that tasty drink, several kind of coffees, tea, jamu ,etc. We ask permit if we can bring some food for 1 of our girl that want to have breakfast in room and they even offer us to bring her 1 set of food we choose to the room. What a service❤️🙏

This hotel in the same building with the Tunjungan Mall- the best mall in Surabaya.
Surely we will choose this hotel again in other oportunity😁.

One thing that missing is the android smart TV in the room to watch Netflix n other our fave channel , we hope we'll get it on our the next visit🤫👌
Read more
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerald W wrote a review Oct 2021
Surabaya, Indonesia
2.0 of 5 bubbles
Came to Sheraton since I have dinner reservation at Kafe Bromo. Knowing that I came on Saturday night, I expected to have my car valet parked since I came with a baby, therefore I don't want the hassle of locating a parking spot. And yet upon arriving, the staff said that valet parking was full. Had the nerve whether I'm a staying guest or not. What's the difference then? If I'm not staying in the hotel, then I can't get a valet parking? Still can't make the sense out of this situation, and was only offered valet through TP6 Lobby.

Became much more ridiculous that my family who came after me got a valet ticket from the hotel, not from TP6 Lobby.

Why? Just because I was driving a Toyota Agya, I can't get a valet parking? Doesn't make sense.
Read more
Date of stay: October 2021Trip type: Travelled with family
Room Tip: Take your nicest car if you want to get a valet parking service here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Birgitta Mone, Marketing at Sheraton Surabaya Hotel & Towers
Responded Nov 2, 2021
Dear Geraldw2810, Thank you for taking the time to place your review of Sheraton Surabaya on Trip Advisor following your visit to Surabaya. Our sincere apologies for any frustration experienced and rest assured your comments have been brought to the attention of the Management team for review and improvement. We do hope to have the opportunity to welcome you back again in the near future. Best regards, Birgitta Mone Marketing Communication Manager - Complex
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hartono D wrote a review Jul 2022
Chandler, Arizona
+1
5.0 of 5 bubbles
We stayed here for 3 days, got two rooms on the 28th floor for the family. We really enjoyed our rooms, the VIP lounge, and the breakfast at the restaurant. My wife and I have lived in the US for a very long time. Whenever we visit Indonesia food is what we look for. The food selections were great. Additionally, when I asked for fried rice with cakalang fish plus petai, chef Fitri (I believe that's her name) made that for me. So yummy, I reorder the next morning. Thank you.
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Li wrote a review Jul 2023
Indonesia
5.0 of 5 bubbles
Great hotel, location and food in the middle of Surabaya City.
They provided the delicious food breakfast in the restaurant as well as enjoy evening cocktails/dinner at Club Lounge.
As an elite Marriott member, it's nice to be able to get an upgrade facility for junior suite room as well as an Executive Suite.
The staff and manager very helpful and the service feels very genuinely friendly, especially Mr Arif, Mr Wisnu,Ms Fannis and also team Alfian ,Jaka , so really made us felt like a valued guest, when we've accessed to the Sheraton Club Lounge and enjoyed very much.
Definitely we'll back in this hotel and
recommend it
Read more
Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from SGdweller
Atlanta, Georgia162 contributions52 helpful votes
My deluxe suite had two bathtubs, one in the guest bathroom and one in the bedroom. There should be a tub in the non suite rooms as well. It is an older property, but the room is in decent shape. Water quality was quite bad but that is likely a function of its physical location as opposed to a fault of the hotel. Not sure, but I wouldn't say it is very noticeable. The dining room and bar seem to be recently renovated, and up to the new Sheraton spec.
Mona Zhang asked a question Nov 2018
Solo, Indonesia24 contributions1 helpful vote
Hai Saya ingin menanyakan ukuran dalam centimeter untuk king bed dan twin bed, thanks
Answer from YardleyYoung
Jakarta, Indonesia278 contributions113 helpful votes
Twin sharingnya masing masing sekitar 180cm. Cukup utk 1 dewasa dan 1 anak utk 1 ranjang.
Answer from Wowo
Jakarta, Indonesia95 contributions23 helpful votes
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
genggang38 asked a question Jun 2020
Surabaya, Indonesia
Ada kamar Merokok?
Answer from didik s
1,398 contribution99 helpful votes
Waktu nginep disana saya dpt smoking room ko...
InDrA_DaNI asked a question Mar 2019
Malang, Indonesia52 contributions
Apakah di sheraton bisa booking 2 kamar yg ada connecting doornya ?
Answer from Tan K
Surabaya, Indonesia416 contributions67 helpful votes
Connecting room maksudnya, bisa lah selama masih available.
anastasia wenny wrote a tip Today
6 contributions
5.0 of 5 bubbles
"just walking beside the mall and hotel, there is new ice skating area."
Read full review
krisna a wrote a tip Jul 8
1 contribution
4.0 of 5 bubbles
"I recommend book via marriot bonvoy app "
Read full review
Lu P wrote a tip Jun 2024
Gianyar, Indonesia46 contributions27 helpful votes
5.0 of 5 bubbles
"Get a Club room whenever you can - club access is totally worth it!"
Read full review
Navigator08810523766 wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Good"
Read full review
Asep Wahyudin wrote a tip Jun 2024
8 contributions3 helpful votes
5.0 of 5 bubbles
"Every stay in surabaya.. i Will take Sheraton surabaya"
Read full review
Not the right property for you?
There are more places to choose from in the Surabaya area.
PRICE RANGE
C$134 - C$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton surabaya hotel and towers, surabaya sheraton
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
348
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sheraton Surabaya Hotel & Towers - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Sheraton Surabaya Hotel & Towers
Which popular attractions are close to Sheraton Surabaya Hotel & Towers?
Nearby attractions include Tunjungan Plaza (0.05 km), Wisata Rasa (0.5 km), and Cinema XXI (0.4 km).
What are some of the property amenities at Sheraton Surabaya Hotel & Towers?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Surabaya Hotel & Towers?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Surabaya Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Surabaya Hotel & Towers?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Sheraton Surabaya Hotel & Towers?
Conveniently located restaurants include Kafe Bromo, Kawi Lounge, and Boncafe Steak & Ice Cream.
Are there opportunities to exercise at Sheraton Surabaya Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Surabaya Hotel & Towers have airport transportation?
Yes, Sheraton Surabaya Hotel & Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Surabaya Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Surabaya Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Surabaya Hotel & Towers?
Many travellers enjoy visiting Ex. De Javasche Bank Soerabaia (3.0 km), Balai Pemuda (0.8 km), and Klenteng Hong Tiek Hian (3.0 km).
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