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Sheraton Surabaya Hotel & Towers

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#8 of 127 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Surabaya Hotel & Towers
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698 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Bali, Indonesia
Reviewed 1 February 2015

We had a great time at this hotel! Very friendly and courteous staff, always smiling, The buffet breakfast is very good - something for everyone here, Nice hotel to stay for business and holiday. The rooms very clean, Overall I liked Sheraton Surabaya

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Helpful?
Thank KomangBudi
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear KomangBudi Thank you for your rave review! We are very glad to know that you had a great time and enjoyed your overall stay experiences in our hotel. Thank you for your compliment regarding to our services & facilities at Sheraton Surabaya Hotel & Towers. We definitely look forward for your return to Surabaya. Warm regards Teresia Wibowo Director...

Reviewed 25 January 2015

Stayed there during business trip to Surabaya, It was a really nice hotel, located on top of a huge mall. Very convenience to find foods and souvenir. The room is quite big, clean and nice. The concierge was very friendly, they looked after my golf bag very well. The breakfast was excellent, they serve an array of local and international...

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Helpful?
Thank Kevin K
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Kevin K Thank you for choosing our hotel as your accomodation during your business trip as well as positive review about our location, guestroom, breakfast experience and concierge team. We are very happy that you had a memorable stay at Sheraton Surabaya Hotel & Towers. If you have time to visit Surabaya again, do not hesitate to contact us....

Reviewed 23 January 2015

Its my fourth time back staying here for the past 5 years. I stayed 3 nights using cash and redeem points from my SPG account. Despite the recent renovations, I still can feel the dated interior of the room and corridors. Water sometimes turn yellowish and swimming pool water color turned from blue to green in my 2nd day. I...

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Helpful?
Thank Bobby Y
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Bobby Y Thank you for being our loyal guest and for giving us feedback on your recent stay. We apologized for the inconvenience during your recent stay due to noise. We have shared your feedbacks to all concerned and will do our utmost to make our guest experience memorable. We definitely look forward to meet you again in near...

Leuven, Belgium
Reviewed 12 January 2015

We stayed overnight at Sheraton Surabaya and it has changed since the last time I stayed there. in my case, the room has been renovated. We had a premium deluxe room with 2 double beds (each approximately 140 cm wide). the room is chic, modern, clean, and quite spacious too. I was delighted to see that Sheraton provides french press...

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Helpful?
Thank devilssmirk
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear devilssmirk Thank you for your rave review! We are very happy to know your our services and our facilities made your stay even more memorable. Your positive feedback has communicated to our associates. Please contact us for your next stay. We look forward to meeting with you soon. Warm regards Teresia Wibowo Director of Sales & Marketing

Norman, Oklahoma
Reviewed 2 January 2015

Stayed here a while back and loved it the bar had a great band the rooms were great. The pool and gym were awesome. The service was amongst the best I've had anywhere. I couldn't have asked for anything better!

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Helpful?
Thank Swank23
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Swank23 Thank you for your rave review! It is such a pleasure to hear that our guest got best Sheraton experience during their stay with us. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing

Tangerang, Indonesia
Reviewed 1 January 2015 via mobile

We spent our New Year holiday here. Stay of 3 nights including Grand Gala Dinner on the New Year's Eve. Start from check in until check out, experiences are awesome!!. Staffs very friendly, room always clean, breakfast and dining also complete and delicious. New Year's Eve gala dinner also awesome... Oh ya...this hotel also connected to big mall, Tunjungan Plaza...

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Helpful?
Thank tonsud
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear tonsud Happy New Year! Thank you for choosing our hotel during New Year’s period. We are very happy to meet you during our New Year’s Eve Grand Gala with Kahitna. Thank you for your compliment regarding our professional staff, guestroom cleanliness, breakfast menu and our perfect location in the heart of Surabaya. We look forward for your visit in...

Mumbai (Bombay), India
Reviewed 29 December 2014

I was hungry for Indian food after being in Indonesia for a few days and had to come down to Surabaya on work. Post checking in I noticed on the dine in menu that they served Indian food and Biryani was one of them. I went ahead and ordered one of them least expecting an authentic Indian Dum Biryani, which...

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Helpful?
Thank zacler
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear zacler Thank you for your rave review! We are very happy to know that you enjoyed our Indian food in Kafe Bromo and In-Room Dining. Every Friday, we have Tandoori Night at Kafe Bromo and will serve authentic Indian cuisine. If you have time to visit our hotel again, please do not hesitate to contact our team again. Warm...

Singapore, Singapore
Reviewed 26 December 2014

The room was not Sheraton's standard, a bit old look. The breakfast was too local taste, I would recommend to provide more international choices. The good thing with this hotel is the location, right next to a big shopping mall, where you can choose plenty of restaurant to dine.

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Helpful?
1Thank Rorie H
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Rorie H Thank you for your valued patronage in our hotel. Guest satisfactions is our priority and we will share your feedback to concerned department for their further improvement. We look forward to meet you again in near future. Warm regards Teresia Wibowo Director of Sales & Marketing

Singapore, Singapore
Reviewed 25 December 2014 via mobile

My first time staying here while on leisure holiday. Opted to stay here in Surabaya because of its location which is directly acessible to the Tunjungan Plaza where you can find any basic needs e.g. food/ toiletries and shopping! The best place to stay in Surabaya since we were staying in the highland hotels (which we had slight culture shock...

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Helpful?
Thank Khat H
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Khat H Thank you for your rave reviews! We are very happy to learn that you enjoyed your overall stay experience at Sheraton Surabaya Hotel & Towers. Thank you for your positive feedback towards our location, SPG guestroom, check-in process, our professional staff and breakfast menu. We definitely look forward for your return. Warm regards Teresia Wibowo Director of...

Bogor, Indonesia
Reviewed 17 December 2014

Located adjacent to Tunjungan Plaza Mall this hotel is perfect for shoppers. A huge and good shopping town is well connected to the hotel building. The room is spacious and luxury. The price is a bit overrated though. The breakfast was nice. The service was ok.

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Helpful?
Thank Siti N
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Siti N Thank you for your positive feedback. We are happy to know that you enjoy our location, guestroom, breakfast menu and our services. Guest comfort always be our priority. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $100 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
 of 5 bubbles brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, 19 Jul 2016 | Read review
5 of 5