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2018-01-28 2018-01-29
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    Sheraton Surabaya Hotel & Towers

    Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
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    2018-01-28 2018-01-29
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    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$82/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$71
    US$71
    US$71
    Traveller (480)
    Room & Suite (149)
    Dining (26)
    Overview
    • Excellent48%
    • Very good38%
    • Average10%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “tunjungan plaza” (100 reviews)
    “the club lounge” (28 reviews)
    “shopping mall” (50 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (830)
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    181 - 185 of 604 reviews

    Reviewed 11 December 2015

    I stayed 2 nights for business. Airport pick-up and check-in went fairly smoothly. I was told that my room was being "upgraded" but really I was put the room type I reserved on a higher floor, which is not an upgrade at all. Even so,...More

    1  Thank kgm_travels
    Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 15 December 2015

    Dear kgm_travels Thank you for you feedback regarding your recent stay in our Hotel. Please accept our sincere apology for your inconveniences and rest assured that action has been taken to improve and avoid similar shortfalls in the future time. Again, thank you for your...More

    Reviewed 6 December 2015 via mobile

    The rooms were spacious and clean. The staff were friendly, helpful and always with smile. The location is good, only a couple of steps to shopping center. We also loved the meal during breakfast. We had a meeting here, unfortunately the AC was too cold...More

    Thank kayla944
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 9 December 2015

    Dear kayla944 Thank you for choosing our hotel as your accommodation in Surabaya. We are very happy to know that our guestroom, services, location and breakfast menu can make your stay even more memorable. We definitely look forward for your return to Sheraton Surabaya Hotel...More

    Reviewed 6 December 2015 via mobile

    A grand hotel with a lovely and comfortable room. Breakfast has a lot of variety and good quality. All staff is very friendly and helpful. It's an impressive hotel. Definitely worth staying if in Surabaya.More

    Thank Dessy P
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 7 December 2015

    Dear Dessy P Thank you for your rave review! We are very happy to know that our guestroom condition, breakfast menu and services by our associates have had you stay even more memorable. We can’t wait to welcoming you back at Sheraton Surabaya Hotel &...More

    Reviewed 3 December 2015 via mobile

    Back stay at the hotel sheraton when I was on a business trip in Surabaya, has not changed much room was old and a bit of remodeling and services obsolete and outdated for an impressive five-star, during a stay of 4 days and 3 nights...More

    Thank winata04
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 7 December 2015

    Dear winata04 Thank you for your valued feedback. We have shared with the team and actions were taken to improve on the points mentioned. We hope it didn’t hinder you to come back and get another Sheraton experience in our hotel. Best regards Defy Syamsumar...More

    Reviewed 28 November 2015 via mobile

    Have stayed for 2 nights for the first time at the Sheraton Surabaya on a business trip, very well located next to a shopping mall but unfortunately there are major construction noise next to the hotel. The guest rooms, although of a decent size, need...More

    Thank SamAtlantis_Bkk
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 1 December 2015

    Dear SamAtlantis_Bkk Thank you for taking the time to review your stay with us. We do apologize for the inconvenience. Currently we are doing some renovation and construction to make our guest’s stay more memorable in the future. Thank you for your feedback regarding our...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$78 - US$124 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Surabaya
    • #5 Family Hotel in Surabaya
    • #5 Business Hotel in Surabaya
    • #7 Spa Hotel in Surabaya
    • #9 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 348
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Agoda, Travelocity, Expedia, Orbitz, Priceline, getaroom.com, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Sheraton Surabaya Hotel And Towers ,
    • Surabaya Sheraton
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    Traveller (480)
    Room & Suite (149)
    Dining (26)
    Pool & Beach (13)
    Hotel & Grounds (328)
    Bathroom (28)
    Business Centre & Event Rooms (8)
    Nearby
    Nearby HotelsSee all 136 hotels in Surabaya
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    Nearby Restaurants
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    Lung Yuan Chinese Restaurant
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    .07 km away
    Nearby Attractions
    Tunjungan Plaza
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    Ask a question
    Questions & Answers
    Ellys A
    13 January 2017|
    AnswerShow all 5 answers
    Response from ChicksterWowo | Reviewed this property |
    I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
    0
    Votes
    Room Tips
    "Definitely go for the Club Rooms and Suites"
    Read review
    "no comments"
    Read review
    "Very2 good and excelent"
    Read review
    "2nd category will be nice"
    Read review
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