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Shangri-La Hotel Surabaya

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#3 of 129 Hotels in Surabaya
Certificate of Excellence
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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616 Reviews from our TripAdvisor Community

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Showing 436: English reviews
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Reviewed 4 days ago NEW

I was upgrade my room from deluxe to horizon.. And i love the benefit of horizon such as you can get high tea from 2-5pm and wine cocktail and canape from 6-8 pm and also you can get breakfast on horizon club more special and quite since breakfast only for horizon guest.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Aida A
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Aida A thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and our Horizon Club benefits, and we all hoe that you will stay with us again in the near future Sincerely Sigi Bierbaumer

Belgium
Reviewed 2 weeks ago

The hotel is situated in the centre, quite close to several shopping and food opportunities, including a large mall. Security procedures were strict and professional, as normal at luxury hotels in Indonesia. Also the check-in procedures are smooth and quick. The hotel is a high rise, and is in the middle of a thorough renovation process. Reception kindly gave me...

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Helpful?
Thank flightcrewreview
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Flightcrewreview Thank you for your positive feed back and we are glad to know that you have enjoyed your stay with us.I have noted your comments on the pricing for our steaks inesperdos and rest assured it will be looked at. As you rightly pointed out the hotel is under renovation and once completed we will have by far...

Reviewed 2 weeks ago via mobile

Just has a short one night stay. N felt very welcome and at home. In particular. The ladies at 12th floor reception. Were fantastic and super efficient. Thks for all the help. Only 2 minor things. Should have more bathing liquids. For 5 star. Can't stinge on such things. Only was lock out of room when came back from lunch...

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Helpful?
Thank Edmund E
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Edmond E Thank you for your feed back of your last stay and we are glad to know that you enjoyed your stay with us. I have noted your comments on the Amenities and Key card ( Our Cut off time is 12 noon) and if you could forward me your Booking name i will make a note on...

Tokyo, Japan
Reviewed 3 weeks ago

Genuinely friendly hotel staff; the most enjoyable hotel stay that I have had on a business trip in a long, long time. An oasis of calmness and sereneness in the after the hustle and bustle of client meetings.

Review collected in partnership with shangri-la.com
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Helpful?
Thank kenoath1965
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear kenoath1965 thank you very much for your positive feed back and we are glad to know that you have enjoyed your stay with us and we all hope that you will visit us again in the near future. Sincerely from all of us Sigi Bierbaumer

Indonesia
Reviewed 13 February 2017

Front desk staff is new and inexperience upon check in as I informed I a GOLD member of Golden Circle but nothing exclusive and update about the facilities. I understand my booking was thru Travel Agent not direct to Hotel website, but at least treat members with more care and benefits. However, I still purchase the upselling of Horizon Club...

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Helpful?
Thank Rezzario
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Rezzario Thank you for your feed back of your last visit and we are sorry to hear that you did not enjoy your stay with us. Rest assured your experience had been shared with the team in order to improve. We have noted your comments on the guest rooms and glad to inform you that we have started a...

Bangkok, Thailand
Reviewed 13 February 2017

The hotel is what I think as the Shangri la style - wood and marble. There is renovation going on and this is needed. It is a big hotel with plenty of facilities The staff make the experience though - warm friendly and very helpful.

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Helpful?
Thank Robert R
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Robert R Thank you for your feed back and we are sorry to hear that we did not wow your on your last stay. As you rightly pointed out our rooms are currently under renovation and by the end of February the first two floors of new rooms will be back in service and I can say with confidence...

Hong Kong, China
Reviewed 8 February 2017

"Fly me to the moon", enjoyable live Jazz performance in the lobby lounge, which is certainly a memorable part of my experience in this hotel. Besides, spacious room with great city scenery, tasty food and drinks, tidy room cleaning and finally complete concierge must count. The concierge man, Mr. Gerald Widjojo, a young caring and energetic non-Chinese speaking Chinese guy,...

Review collected in partnership with shangri-la.com
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Helpful?
Thank DTKMak
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear DTKMak thank you very much about your positive feed back and we are glad to know that you have enjoyed your stay with us. I have noted your gracious comments about our staff and Gerald and rest assured that this will be passed to them. we hope to see you again in Surabaya in the not to distant future...

Reviewed 5 February 2017 via mobile

I highly recommend this hotel because the staffs are very caring. Especially, Gerald, the receptionist, he is very sincere in helping us and giving us a lot of useful suggestions. With the help of them, I had so many wonderful memories on this travel. I love Surabaya, I love Shangri-la!😊😘

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1Thank siu nor m
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Siu nor m thank you very much about your positive feed back and we are glad to know that you have enjoyed your stay with us. I have noted your gracious comments about our staff and Gerald and rest assured that this will be passed to them. we hope to see you again in Surabaya in the not to...

Belgrade, Serbia
Reviewed 1 February 2017

The grounds and pool are stunning. The rooms are clean with a wonderful ambiance. The staff are very friendly and helpful. The breakfast buffet is amazing. The gym is good and the locker room has a great hot tub (and adjacent freezing tub for those brave enough to make the plunge).

Review collected in partnership with shangri-la.com
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Helpful?
Thank Paula B
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Paula B thank you for your positive feed back about your last stay with us. we are all glad to know that you have enjoyed your stay with us and hope that you will return in the near future sincerely Sigi Bierbaumer

jakarta
Reviewed 1 February 2017

The hotel keeps its class and elegance. It's not a new hotel, but they maintain the facility very well. To me, Shangri-La Surabaya looks more gorgeous than Shangri-La Jakarta. I like its service and the Javanese design except their restaurants and bars. A young Chinese receptionist welcomed us in a very polite & professional way upon our arrival while we...

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Helpful?
Thank rehashuna
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Rehasuna thank you for your positive feed back and we are glad to know that you have enjoyed your stay with us. we have noted your comments on regards to Room attendants and it will certainly be discussed in the Departmental briefings. very sorry to hear that you did not enjoy our breakfast buffet but rest assured our new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $116 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
 of 5 bubbles RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
 of 5 bubbles Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
 of 5 bubbles aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
 of 5 bubbles RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5