We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 138 hotels in Surabaya

Shangri-La Hotel Surabaya

692 reviews
Save
Traveller (506)
Room & Suite (380)
Dining (79)
Overview
  • Excellent55%
  • Very good32%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“horizon floor”(8 reviews)
“fantastic hotel”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Surabaya
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null}
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$74.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "90fd69414cea4558a4479e7489c39662", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302124,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78847193],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":74,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"90fd69414cea4558a4479e7489c39662","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":75,"lowestMetaPrice":74,"additionalPartner":false,"highestMetaPriceDisplay":75,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":75,"lowestMetaPrice":74,"highestMetaPriceDisplay":75,"hotelName":"Shangri-La Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjkwZmQ2OTQxNGNlYTQ1NThhNDQ3OWU3NDg5YzM5NjYyIiwiQUlLIjoiY2IxZGM2YTAyMDcxNDZmZDkyM2JmMDEwMWQwYzIzNmEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$74", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78847193":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_responsive","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (692)Write a Review
Filter reviews
493 results
Traveller rating
259
148
57
15
14
Traveller type
Time of year
LanguageEnglish
More languages
259
148
57
15
14
Show reviews that mention
All reviewshorizon clubhorizon floorfantastic hotelfive star hoteljapanese restaurantswimming poolciputra worldbreakfast buffet isluxurious hotelroom servicelobby loungeold stylehotel staffbusiness tripmeeting roomlive musican upgrade
FilterEnglish
Updating list...
1 - 5 of 493 reviews
Reviewed 1 week ago

Rooms are clean and tidy, the bed was so comfortable I would fall asleep so quickly and don't want to get up lol, the breakfast staff was very nice and polite, breakfast was great! so many choices with fresh fruit drinks and hot coffee drinks,...More

Thank Futsuma_Lee
Reviewed 3 weeks ago via mobile

Good menu Excelent food and drink My menu last night at Jamoo Sangri La Hotel : Crab Chicken steam Japanese Food Sashimi salmon Ice cream chocolate and Syrawberry yummy Coffee cappuccino and dark coffee Etc Nice place and yummy taste Wifi ok Many people like...More

Thank dave m
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear dave m, Thank you for posting your feedback on your dining experience at Shangri-La Hotel, Surabaya. We are delighted to hear you enjoyed our food selections and we certainly cannot wait to welcome you back again! Warm Regards, Jonathan Reynolds General Manager

Reviewed 3 weeks ago via mobile

I always enjoy their big lobby and always good to have some drink there after dinner. I feel their Breakfast food is also better than other hotel in Surabaya. Room is spacious although a bit old. The hotel is near to tollroad access.

Thank irman_nf
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear irman_nf, Thank you for your your wonderful comment of our lobby and breakfast selection. We look forward for your next visit to Surabaya! Kind Regards, Jonathan Reynolds General Manager

Reviewed 3 weeks ago via mobile

I must give two thumb for the hospitality of its officers from front desk to bell boy. So helpful. The room not too big compare to shangri-la Jakarta but still bigger than Singapore Hotel. The cleanliness of the room is quite good. And the interior...More

Thank Al C
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear Al C, Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you enjoyed our new rooms design. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General Manager

Reviewed 3 weeks ago via mobile

My children are always excited to spend the night at Shangri La Hotel Surabaya, especially before Christmas. We stay here for 3 nights. Although the hotel is being renovated and made a bit noisy sound, but thanks to Ms Natalia and Ms Amalia as Duty...More

Thank MLia77
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear MLia77, Thank you for sharing this review with us, we are glad that you had an overall positive experience and were especially pleased with our friendly associates during your stay. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General...More

View more reviews
PreviousNext
12345699
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$86 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#5 Spa Hotel in Surabaya
#7 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$86 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#5 Spa Hotel in Surabaya
#7 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (506)
Room & Suite (380)
Dining (79)
Pool & Beach (51)
Hotel & Grounds (331)
Bathroom (29)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 3 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Lower floors are quieter because of renovations"
Read review
"ask for lower floors, as they are doing serious renovation on their top floors"
Read review
"Best Location with Good Views"
Read review
"Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite