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Shangri-La Hotel Surabaya

698 reviews
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Traveller (528)
Room & Suite (421)
Dining (79)
Overview
  • Excellent54%
  • Very good32%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“horizon floor”(8 reviews)
“fantastic hotel”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Offers from Shangri-La Hotel Surabaya
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Rooms
Mar. 11Mar. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (698)Write a Review
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1 - 5 of 496 reviews
Reviewed 2 weeks ago

I actually stayed at this hotel twice during this trip to Indonesia. My rooms were very nice and bed was comfortable. Although they're still under renovation, you can hardly hear any noises. The front desk staff were very nice, polite and thoughtful.. They made sure...More

Thank PHKORL
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 days ago

Dear PHKORL, Thank you very much for taking your time to share this amazing experience with us, it is very much appreciated. In Shangri-La, we make it our mission to delight each of our valued Guest by creating an experience like nowhere else. The detail...More

Reviewed 2 weeks ago via mobile

Very tight security at the entrance, which makes the stay safe and secure. Spacious room, clean, and comfortable. Full length windows made it look brighter. Complimentary mineral bottles, and free wifi. Big swimming pool but half of the pool is 2m deep. What's disappointing is...More

Thank Jayjaykoh
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 days ago

Dear Jayjaykoh, First of all, thank you for choosing to stay at Shangri-La Hotel Surabaya, and for taking time to share the experience of your stay. I am pleased to hear that you enjoyed your room. It is our utmost priority to ensure each and...More

Reviewed 4 weeks ago via mobile

Amazing time in Shangri La happened during my business trip. They gave warm welcome and greetings, good wifi connections, and oriental ambience. The things you can explore here is their restaurant. Jamoo and Shang Palace gave a good taste which will leave experience to you.More

Thank Travelformillennials
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 3 weeks ago

Dear Travelformillennials Thank you very much for taking your time to share this amazing experience with us, it is very much appreciated. Shangri-La Hotel, Surabaya strives to provide accessibility for business travelers like yourself. We are placed in the main road of West Surabaya and...More

Reviewed 10 January 2018

Rooms are clean and tidy, the bed was so comfortable I would fall asleep so quickly and don't want to get up lol, the breakfast staff was very nice and polite, breakfast was great! so many choices with fresh fruit drinks and hot coffee drinks,...More

1  Thank Futsuma_Lee
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 3 weeks ago

Dear Futsuma_Lee, First of all, I would like to thank you for taking time to write such a lovely review, which is very much appreciated. At Shangri-La, it is our mission to delight every guest each time they stay with us. We are therefore delighted...More

Reviewed 30 December 2017 via mobile

Good menu Excelent food and drink My menu last night at Jamoo Sangri La Hotel : Crab Chicken steam Japanese Food Sashimi salmon Ice cream chocolate and Syrawberry yummy Coffee cappuccino and dark coffee Etc Nice place and yummy taste Wifi ok Many people like...More

Thank dave m
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 January 2018

Dear dave m, Thank you for posting your feedback on your dining experience at Shangri-La Hotel, Surabaya. We are delighted to hear you enjoyed our food selections and we certainly cannot wait to welcome you back again! Warm Regards, Jonathan Reynolds General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$85 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$85 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (528)
Room & Suite (421)
Dining (79)
Pool & Beach (55)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
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Room Tips
"Lower floors are quieter because of renovations"
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"ask for lower floors, as they are doing serious renovation on their top floors"
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"Best Location with Good Views"
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"Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
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