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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Best prices for your stay
    2017-07-30 2017-07-31
    Savings alert: 21% below average rate

    The price you found is 21% lower than this hotel's average rate of US$97/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$115
    US$77
    SAVE US$38
    US$94
    US$104
    Traveller (426)
    Room & Suite (374)
    Dining (71)
    Hotel Majapahit Surabaya managed by AccorHotels
    805 reviews
    #1 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    783 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    347 reviews
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    TS Suites Surabaya
    524 reviews
    #10 of 134 hotels in Surabaya
     
    Overview
    • Excellent55%
    • Very good32%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
    Special Offer: Book Early, Save More!
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    Hotel Majapahit Surabaya managed by AccorHotels
    805 reviews
    #1 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    783 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    347 reviews
    #7 of 134 hotels in Surabaya
     
    TS Suites Surabaya
    524 reviews
    #10 of 134 hotels in Surabaya
     
    Rooms
    Jul 30Jul 31
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (639)
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    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews

    11 - 15 of 452 reviews

    Reviewed 18 April 2017

    This could easily be the most luxurious hotel in Surabaya where rich people hold their weddings, conferences, family dinners, etc.... It is also very comfy to have some coffee or tea meeting at the lobby restaurant.More

    Thank Cyclopps
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 24 April 2017

    Dear Cyclopps thank you very much for your feed back and we are glad to know that you did enjoy your stay with us and please do let me know if i can be of any help for any future bookings at Shangri-la Surabaya Sincerely...More

    Reviewed 14 April 2017 via mobile

    The hotel offers a compact room and really delicious food on their resto. Its location also considered as strategic since it is near the ciputra world surabaya complex which offers good dining and shopping experience.More

    Thank prasetioistiadi
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 24 April 2017

    Dear Prasetioistiadi thank you very much for your positive feed back from your last stay at Shangri-la Surabaya and we are all glad to know that you enjoyed your stay with us and our location. Please do let me know if there is anything i...More

    Reviewed 13 April 2017 via mobile

    This was not the first time I stayed in this hotel. As I expected, the room was spacious and classy yet the bed was not as comfort as I wanted. The check in and out processes were efficient and courteous. I had a chance to...More

    Thank BWS66
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 24 April 2017

    Dear BWS66 thank you for your feed back and i am sorry to hear that you did not enjoy our F/B offerings and service on your last stay but rest assured your comments will be shared with the Culinary and F/B service department in order...More

    Reviewed 4 April 2017

    My wife and I stayed for first time at Shangrila Surabaya since we have some business to make... We were allocated at room 1011 ... dirty carpet and old and no tea / coffee provided... I raised this complaint to the related duty manager in...More

    Thank HENDERSON_LIM
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 April 2017

    Dear Mr Henderson Lim thank you very much for your feed back and i am sorry to hear that you did not enjoy your stay with us. I have noted your comments and i am glad to inform you that we are currently doing a...More

    Reviewed 4 April 2017

    The employee named nadia is very humble. I feel appreciated here because the service is very amazing. The food is yummy too, people should try the chessy pizza and the sushi when it's available. Furthermore, the place is very convenient to stay and beautiful. Good...More

    Thank Richardms R
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 April 2017

    Dear Richardms R Thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and we all hope that you will visit us again in the not to distant future Sincerely Sigi Bierbaumer

    Hotel Majapahit Surabaya managed by AccorHotels
    805 reviews
    #1 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    783 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    347 reviews
    #7 of 134 hotels in Surabaya
     
    TS Suites Surabaya
    524 reviews
    #10 of 134 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$96 - US$199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Luxury Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Shangri-La Hotels and Resorts, Priceline, Hotels.com, Orbitz, TripOnline SA, Hotwire, Cancelon and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (426)
    Room & Suite (374)
    Dining (71)
    Pool & Beach (48)
    Hotel & Grounds (265)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    347 reviews
    .62 km away
     
    JW Marriott Hotel Surabaya
    783 reviews
    3.91 km away
     
    TS Suites Surabaya
    524 reviews
    1.67 km away
     
    Hotel Majapahit Surabaya managed by AccorHotels
    805 reviews
    4.19 km away
     
    Nearby Restaurants
    Jamoo
    104 reviews
    .02 km away
    The Avenue Lounge Bar
    26 reviews
    .26 km away
    Citilites Skyclub and Bistro
    98 reviews
    .29 km away
    Domi Deli
    27 reviews
    .40 km away
    Nearby Attractions
    Surabaya Town Square
    442 reviews
    1.70 km away
    Bungkul Park
    679 reviews
    2.55 km away
    Suroboyo Monument
    167 reviews
    2.58 km away
    Royal Plaza
    47 reviews
    2.82 km away
    Ask a question
    Questions & Answers
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    fauziah_sklee
    25 November 2015|
    Answer Show all 2 answers
    Response from Mullie M | Reviewed this property |
    Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
    0
    Votes
    Room Tips
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
    "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
    Read review
    "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
    Read review
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