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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Lowest prices for your stay
    2017-10-29Check In 2017-10-30Check Out
    1 room, 2 adults, 0 children
     3 people are viewing this hotel
    US$148
    US$91
    SAVE US$57
    US$148
    US$147
    Traveller (470)
    Room & Suite (374)
    Dining (78)
    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
    Offers & Announcements: Book Early, Save More!
    Hotel deals
    Deals
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$91
      View Deal
    • Check booking site for details
      US$148
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    • Check booking site for details
      US$147
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    View all 47 deals
    Write a Review
    Reviews (662)
    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews
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    111 - 115 of 469 reviews

    Reviewed 25 June 2016

    Nice hotel but it's getting old and needs a face-lift. Don't book the Horizon Club for it's amenities. I did and was very disappointed in the breakfast with it's limited range of foods available and how slow it was to get eggs delivered to your...More

    1  Thank Durris681
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 26 June 2016

    Dear Durris681, Thank you for posting your review detailing your stay with us. We are sorry to hear that you don't enjoy the Horizon privilege. We will look into this matter to improve the service for our future guests. Please do not hesitate to contact...More

    Reviewed 21 June 2016

    I usually stay at my parents' house in Surabaya, but whenever my partner tags along and want a little oasis in the city, we go here. I was born and raised in Surabaya, and having been to various 5* hotels in Surabaya (through weddings, birthday...More

    1  Thank GlobetrotterRara
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 23 June 2016

    Dear GlobetrotterRara, Thank you for posting a glowing review of our hotel. We are glad to hear you enjoyed our spa treatment and our restaurants. We are looking forward to welcome you again back soon. Warm Regards, Martin Brenner General Manager

    Reviewed 20 June 2016

    Shangrila has always been my top listed favourite hotel when i travel. However.... Shangrila Surabaya has disappointed me. They should have improvised their pesticode control to get rid of the mosquitoes. a 5 stars hotel should be mosquitoes free. The mozzies indeed had their 'all...More

    Thank felissia Z
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 July 2016

    Dear felissia Z, We apologized for the inconvenience you experienced during your stay with us. We have taken note of your feedback of our ambiance and we are currently working to resolve the situation. We hope to be able to welcome you back again soon....More

    Reviewed 16 June 2016

    Me and husband stay recently in Shangri-La Surabaya, from arrival check in and departure our stay are SUPERB.. Keep it up and please maintain the heritage of woodcarving interior.. we love it and definitely will come back for stay at Shangri-La Surabaya

    Thank Patty A
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 20 June 2016

    Dear Patty A, We are glad to hear your positive experience staying with us. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

    Reviewed 31 May 2016

    One of the most excellent hotels I had ever been. Great facilities, very nice room and comfortable bed, excellent service, helpful staffs, located in very good location and access to the express ways without getting stuck in the city, also as one of the best...More

    Thank lydianovriens
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 1 June 2016

    Dear lydianovriens, Thank you for your excellent review during your recent stay at Shangri-La Hotel, Surabaya. We are excited to hear you enjoyed your stay, especially about our facilities, staff and business lounge. We can't wait to welcome you back again. See you soon! Warm...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$87 - US$179 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Hotels.com, Agoda, Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Cancelon, TripOnline SA and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (470)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (301)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
    Bumi Surabaya City Resort
    387 reviews
    3.41 km away
     
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    372 reviews
    .62 km away
     
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    833 reviews
    3.92 km away
     
    Java Paragon Hotel & Residences
    600 reviews
    .29 km away
     
    Nearby Restaurants
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    .26 km away
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    Citilites Skyclub and Bistro
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    .28 km away
    Nearby Attractions
    Surabaya Town Square
    467 reviews
    1.70 km away
    Bungkul Park
    712 reviews
    2.55 km away
    Suroboyo Monument
    174 reviews
    2.58 km away
    Monumen Perjuangan POLRI
    63 reviews
    2.89 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
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