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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    2017-11-26 2017-11-27
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    Savings alert: 17% below average rate

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    US$73
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    Traveller (474)
    Room & Suite (379)
    Dining (79)
    JW Marriott Hotel Surabaya
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    Hotel Ciputra World Surabaya
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    #15 of 136 hotels in Surabaya
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    Nov 26Nov 27
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (671)
    There are newer reviews for Shangri-La Hotel Surabaya
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    131 - 135 of 475 reviews

    Reviewed 20 April 2016 via mobile

    Airport pickup was excellent. Rooms are good for this part of asia but they need a make over. The service also is at high level. Breakfast was very nice. Fresh fruits bread and whatever you like. In the small basement bar you find evetything a...More

    Thank Jens S
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 21 April 2016

    Dear Jens S, Thank you for taking the time to share this review with us on TripAdvisor. We are glad that you enjoyed your overall experience and appreciate your compliments about our breakfast selections and restaurant. We have taken note of your comments of our...More

    Reviewed 11 April 2016

    In the beginning, my room was rather disappointing. It was damp, and the bed sheet smells like it's been there for a while and they never changed it. I politely filed a complaint about the room and requested the room to be cleaned and the...More

    1  Thank Fluffyplo
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 13 April 2016

    Dear Fluffyplo, Thank you for posting your review at TripAdvisor, we are sorry to hear that your first room was rather disappointing, but we are glad to hear that our staff has gone beyond the miles to make it up for you. We are also...More

    Reviewed 6 April 2016

    All is good, only the Bfast menu that is fair. Less option rather than Hy*tt. Service is good. Rooms quit big, facility ok. Internet very fast, pillow are good, since I don't like it to hard. Will comeback if I travel again in Surabaya.

    Review collected in partnership with shangri-la.com
    1  Thank Kaze4600
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 9 April 2016

    Dear Kaze4600, Thank you for your sharing this review about the hotel, we have taken note of your observation of our breakfast menu. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

    Reviewed 6 April 2016 via mobile

    I like to stay in Shangri La all the times. Surabaya is really nice. Maybe a little bit old and they could refurbish the Hotel, but the quality if the service, the cleanness and the staff is perfect. The Hotel is closed to a shopping...More

    1  Thank Wolfgang W
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 9 April 2016

    Dear Wolfgang W, Thank you for sharing this review about Shangri-La Hotel, Surabaya. We are delighted that you enjoyed your overall experience and appreciate your compliments about our service and our colleagues. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner...More

    Reviewed 1 April 2016

    Although we live nearby this hotel, we often stayed at this hotel. Pools are big and kids friendly. Food tastes good with reasonable prices especially if you have their prestige member. Room is good, very well maintaned. People are friendly.More

    1  Thank YoanDo
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 3 April 2016

    Dear YoanDo, Thank you for choosing to stay with us. We are very glad that you enjoyed your stay and appreciate your compliments about our dining and leisure facilities and team. We appreciate your time taken to share this review and we look forward to...More

    JW Marriott Hotel Surabaya
    846 reviews
    #3 of 136 hotels in Surabaya
    3.9 km
     
    Java Paragon Hotel & Residences
    628 reviews
    #10 of 136 hotels in Surabaya
    0.3 km
     
    Hotel Ciputra World Surabaya
    379 reviews
    #9 of 136 hotels in Surabaya
    0.6 km
     
    Fairfield by Marriott Surabaya
    129 reviews
    #15 of 136 hotels in Surabaya
    0.6 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$86 - US$154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Travelocity, TripOnline SA, Orbitz, Hotwire and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (474)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (301)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
    Hotel Ciputra World Surabaya
    379 reviews
    .62 km away
     
    Fairfield by Marriott Surabaya
    129 reviews
    .59 km away
     
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    .28 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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