We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-10-01 2017-10-02
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
    Save
    Best prices for your stay
    2017-10-01 2017-10-02
    Savings alert: 41% below average rate

    The price you found is 41% lower than this hotel's average rate of US$131/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$135
    US$77
    SAVE US$58
    US$131
    US$130
    Traveller (467)
    Room & Suite (374)
    Dining (78)
    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    819 reviews
    #3 of 135 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #102 of 135 hotels in Surabaya
     
    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
    Special Offer: Book Early, Save More!
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    819 reviews
    #3 of 135 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #102 of 135 hotels in Surabaya
     
    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    Rooms
    Oct 1Oct 2
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$77.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "aa8f916ad7cf4348ba4a47dba499e7e3", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302124,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":10,"year":2017},"checkout":{"day":2,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"aa8f916ad7cf4348ba4a47dba499e7e3","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":135,"lowestMetaPrice":77,"additionalPartner":false,"highestMetaPriceDisplay":135,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":135,"lowestMetaPrice":77,"highestMetaPriceDisplay":135,"hotelName":"Shangri-La Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImFhOGY5MTZhZDdjZjQzNDhiYTRhNDdkYmE0OTllN2UzIiwiQUlLIjoiY2RhYjdmMDk0MThmNDA3M2I5ZDcyNGUxYTFhNzIzOWIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "01/10/2017", "checkOut": "02/10/2017", "lowestPrice": "US$77", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32600560":"Expedia","109275814":"HotelsCom2IB","53931683":"TravelocityEWS","33405256":"BookingCom","65672220":"Hotwire","68925735":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (658)
    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    91 - 95 of 467 reviews

    Reviewed 17 August 2016 via mobile

    The only beef I have with this hotel is how old this hotel feels like. From the smell of the carpet room, the yellowing on the bathroom marbles to the towels that felt like they've gone thru millions of wash cycles. If the hotel can...More

    Thank gtahir
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 17 August 2016

    Dear gtahir, We thank you for taking the time to giving us valuable feedback during your stay with us at Shangri-La Hotel, Surabaya. We have taken note of your observation, and you'll be glad to hear that we will be doing a full renovation on...More

    Reviewed 13 August 2016

    Gerald- He was excellent at helping me with anything that I needed. He helped to not only recommend how I spend my time outside of Surabaya in the beautiful East Java surroundings, but he also facilitated all the arrangements for us to go to Mt....More

    1  Thank jimh12341234
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 14 August 2016

    Dear jimh12341234, We are delighted that you enjoyed your stay and trip to Surabaya. Thank you for sharing your compliments about the service and our associates - we are glad to hear that they have gone out their way to make your stay a memorable...More

    Reviewed 7 August 2016 via mobile

    Excellent staff! Very helpful and able to assist with almost every issue! Pool was excellent gym was excellent! Great supervisors a special help from Diana who went above and beyond anything I've seen from a hotel! If there is a problem she will help!

    Thank Andrew R
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 7 August 2016

    Dear Andrew R, We are glad to hear you enjoyed your experience staying with us. We thank you for your compliments about our pool, gym and our colleagues. We look forward to welcome you again! Warm Regards, Sigi Bierbaumer General Manager

    Reviewed 6 August 2016

    Recommended hotel to stay in surabaya, from staf to food are excellent... Very cooperate, toleran and very helpful hotel staf. The room was clean, old furnished but well maintenance. The bed was comfy, bathroom was spacious but i think for the renovation dont use white...More

    Review collected in partnership with shangri-la.com
    Thank Hendra U
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 7 August 2016

    Dear Hendra U, Thank you for taking the time to post a review at TripAdvisor. We are glad to hear you enjoyed your stay with us, especially about our colleagues and facilities. We look forward to welcome you back again. Warm Regards, Sigi Bierbaumer General...More

    Reviewed 3 August 2016

    I did an overnight business trip to Surabaya. My business event in Surabaya was in the morning so I had to stay in Surabaya. And at that time I stayed at the Shangri La Hotel Surabaya. I stayed in room 716 on July 18, 2016....More

    Thank sasmito
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 August 2016

    Dear sasmito, We are glad to hear you enjoyed your overall stay experience with us. We thank you for your compliments of our room, facilities and breakfast selections. We hope we'll be able to welcome you back again soon! Warm Regards, Sigi Bierbaumer General Manager

    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    819 reviews
    #3 of 135 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #102 of 135 hotels in Surabaya
     
    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$120 - US$207 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Travelocity, Agoda, Booking.com, Priceline, Hotels.com, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (467)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (298)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    819 reviews
    3.91 km away
     
    Hotel Ciputra World Surabaya
    360 reviews
    .62 km away
     
    Artotel Surabaya
    467 reviews
    2.09 km away
     
    Hotel Equator
    30 reviews
    .51 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    38 reviews
    .26 km away
    Jamoo
    106 reviews
    .02 km away
    Dewa Ndaru - Culture Restaurant
    72 reviews
    .46 km away
    Citilites Skyclub and Bistro
    104 reviews
    .28 km away
    Nearby Attractions
    Surabaya Town Square
    459 reviews
    1.70 km away
    Bungkul Park
    701 reviews
    2.55 km away
    Suroboyo Monument
    171 reviews
    2.58 km away
    Monumen Perjuangan POLRI
    62 reviews
    2.89 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing