JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

Jl. Embong Malang no. 85-89 Walking Distance To Shopping Mall And Food Center, Surabaya 60261 Indonesia
Traveller (1703)
Chairman Suite BedRoom
Room & Suite (604)
JW Marriott Hotel Surabaya
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About

4.5
#34 of 194 hotels in Surabaya
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Book your stay in Indonesia at JW Marriott Hotel Surabaya and enjoy luxury accommodations, superb dining and elegant venue space for events of all sizes. Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisine as well as the newly open steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Badminton
Bicycle rental
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Yoga classes
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Wine / champagne
Aerobics
Billiards
Patio
Nightclub / DJ
Children's playground
Indoor play area for children
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Minibar
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Park View
Languages Spoken
English, Chinese, German, Indonesian and 2 more
Hotel links
Special Offer:Earn points toward free nights.

Location

Jl. Embong Malang no. 85-89 Walking Distance To Shopping Mall And Food Center, Surabaya 60261 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Juanda Airport
14.6 km
See all flights
Malang Airport
4.5
4.5 of 5 bubbles1,254 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Many guests commend the JW Marriott Hotel Surabaya for its exemplary staff and luxurious amenities, which include a well-kept pool, sauna, steam room, gym, and a variety of breakfast options. However, some travelers have voiced concerns regarding the value, pointing out issues such as subpar cleanliness and expectations not being met for a 5-star establishment. While the hotel exudes a classic atmosphere, there are remarks about rooms with dated furnishings in need of an update. Opinions on room spaciousness and comfort vary, with cleanliness being an area highlighted for improvement by numerous visitors.
Atmosphere
Classic
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Luxurious

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Detailed Reviews
HeidiHonigmelone wrote a review Nov 2020
Los Angeles, California
5.0 of 5 bubbles
My mom's birthday was on late October and since she couldn't travel and I'm not able to join her this year due to pandemic, I decided to gifted her a couple of nights stay at JW Marriott Surabaya. I didn't have much time to prepare anything for her birthday so I thought it'd be nice to send her gifts through the hotel. I made a call on the morning of the check in day to get the arrangement done and my request was responded by Neny Tri Wahyuni and Echyk Sastra. In less than 20 hours turnaround time and a 14 hours time difference between Surabaya and LA, Neny and Echyk were able to get a huge bouquet and a personalized opera cake from the bakery and delivered them tl my mom during her birthday breakfast. I could not have been more impressed with JW Marriott and their personalized service. My mom did not stay at their expensive suite so I wouldn't have thought that they would go above and beyond to accommodate my short notice request in such ways. Thoughtful gestures like this is what left a lasting impression. Thank you Neny and Echyk for all you did to make my mom's birthday memorable this year.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keira Mason wrote a review Jun 2022
Wellesley, Massachusetts
+1
5.0 of 5 bubbles
This hotel was awesome and great priced. Beautiful lobby- fast and personable reception. Rooms were large, every amenity available and beautiful bathrooms- a great respite after the mosquitos of the orangutuan national park! Went to executive lounge and was impressed with beautiful view, food and variety of alcohol. Service was amazing

This was a great JW
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded Sep 5, 2022
Dear BostonBoston Girl, Thank you for taking the time to share your valuable feedback on TripAdvisor and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victor B wrote a review Sep 2022
Los Angeles, California
5.0 of 5 bubbles
I stayed four nights at JW Marriott Surabaya during a sightseeing visit to the city. It was such a wonderful oasis to come home to after long days of sightseeing in the heat and humidity of the city. (But I sure enjoyed the city!) I was given an enormous room that was more like a suite, with separate sleeping, lounging and office/work areas, and views in several directions. I was really impressed! The bed was great and they left the air conditioning on (or turned it up in the afternoon) so that I didn't have to wait for it to cool down when I got back to the room. I used the pool and gym too. The breakfast buffet was busy but always well-supplied with lots of great local and international options. I really couldn't have asked for more. The hotel hosts a lot of business meetings and it seemed like many of the participants were offered the breakfast buffet before their meeting, so I got to meet a number of friendly local people with some interesting stories to tell. I also had the dinner buffet a couple of times and a la carte dinners, all delicious and excellent value. I liked the bakery too. The lobby is really elegant and there are a lot of events in the hotel, and I liked sitting there and seeing the "beautiful people" of Surabaya come and go. It's in a good neighborhood and easy to walk to shopping malls and sightseeing. All of the staff was really friendly and helpful, especially the reception and restaurant staff. I would definitely go back if I'm in Surabaya again.
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Date of stay: August 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded Sep 22, 2022
Dear Mr. Victor Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
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Konchawan_Kevin wrote a review Feb 2020
Bangkok, Thailand
3.0 of 5 bubbles
I checked in to the hotel on 14th February and checked out on the Sunday. Everything else was fine, except the most basic a hotel should provide was not there.

Two reasons for booking the hotel: to catch up with some sleep; and, to get some work done (with a meeting in the room).

My room was right below the Exclusive Lounge, throughout the day and night I head all sort of noise: pushing trolley, people walking, and vacuuming. Needless to say, I could not sleep well, and was awakened several times. Work else, I could hardly get anything done, and the meeting had to be cut short. I got to know the hotel was full, hence I did not bother to request for a change of room. The Exclusive Lounge definitely needs thicker carpets to replace what they have now. For both nights when I was at the Exclusive Lounge for drinks, I had to look for servicing staff to help me refill my glass, it did not happen once, it repeated. They were nowhere to be seen, later I found out that they were in the kitchen.

I did not expect that from Marriott, and I like Marriott however that was a very disappointing experience. The feedback was received with a 'sorry', and it sounded rather patronising than with sincerity. It felt that money spent was totally wasted since my most basic wants were not fulfilled.
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Date of stay: February 2020
2.0 of 5 bubblesValue
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Do not choose Room 2014!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JWMarriottSurabaya, Director of Operations at JW Marriott Hotel Surabaya
Responded Feb 17, 2020
Dear Konchawan_Kevin Greetings from the JW Marriott Surabaya! Thank you for taking the time to review our hotel on TripAdvisor. Sir we truly regret the experience you faced whilst staying with us. The room you stayed in is indeed under the executive lounge and as a matter of fact we have plans to mitigate this issue in the coming days / weeks. Again we know how important a good night sleep is and I will be reaching out to you separately in regards to this inconvenience . We are also sorry that we did not meet our very high levels of service standards at the Executive Lounge and I will surely share your feedback with the team to ensure that we are more consistent in providing the great service we are well known for at the JW Marriott Surabaya. Sir once again we would like to thank you so much for being a valued guest and look forward to welcoming you back when business (or pleasure) bring you back to the city! Kind Regards Gaurav Saxena Director of Operations JW Marriott Surabaya
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Putri Ariyani wrote a review Apr 2021
Surabaya, Indonesia
+1
5.0 of 5 bubbles
One thing that will always stuck in my head about this hotel is their excelent hospitality! The staffs are super friendly and helpful. They have a big lobby area, but they have a standby staff close to the main entrance to make sure you won't get lost once you want to do check in. The room was huge, clean, and the bed was comfortable. You can almost find anything you will need in your room. Convenient for long term stay! When I asked about a 'harder' pillow, they brought me in minutes. The bfast was various. You can find pizza here. And bunch of Indonesian foods as well. The Pavilion restaurant has a pleasant ambiance! Just like their pool area. I feel like I was out from Surabaya hehe Such a lovely staycation!
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardxp1 wrote a review Mar 2024
New York City, New York
5.0 of 5 bubbles
As the property was in the heart of this interesting city in developing Indonesia, I didn’t expect the level of service and quality as we got.
It was as good or better than any JW anywhere.

I must say that my wife and I are Titanium members and it really makes a huge difference. You’ll get access to the Executive Lounges which also means that you’ll get dinner and sumptuous desserts and even alcohol! All you can eat and drink!
If you are Platinum or higher, then you’re in! If not, then you could always get a slightly more expensive room which would give you access as well. The level of service is remarkable and you’ll feel like a Sultan in your own home. I am finding this to be true at EVERY Marriott that we’re staying in, in Asia.
This unmatched service just doesn’t exist in the states or Canada. DOES NOT EXIST.
The prices are far lower than the states as well.

All the services functioned well: crystal clear pool, a sauna and steam room in great condition and a gym with all the basic machines for a workout. “Irfan” in the gym area and pool delivered my swim goggles to my room as I accidentally left them by the pool.
A sumptuous breakfast with a dizzying array of foods awaits you. “Asat” is incredible in the restaurant. The Executive Lounge folks were all amazing!
Sri at reception handled our every need quickly and efficiently.

Again, the whole staff is amazing. This is now what to expect in Asias 5 star hotels and this one does not disappoint!

Howard S.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: High floor is quiet and affords a great view of the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
royhi wrote a review Dec 2020
Jakarta, Indonesia
5.0 of 5 bubbles
Stayed in JW Marriott Surabaya for 1-night of business trip.

While the hotel is quite old already (and appear in the overall design), everything was clean and well maintained.
So well that I would definitely be coming back on my trip to Surabaya.

Being a platinum Bonvoy member, I had all the benefits and recognition that come with the tier.
Had my room upgraded to a Suite which was really spacious, definitely recommended for guests with family.
The executive lounge was very pleasant with friendly and attentive crew.
Food and drink provided during cocktail hour was nice, although it would be great if it has more selection of beer brand.

My particular praise for Miss Vivi who was in charge of Elite members for making me felt even more at home albeit the short stay of one night.

Overall, it would be nice if the hotel can be refurbished to give it a fresher look.
But even without it, JW Marriott is still a wonderful place to stay in Surabaya.
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveler123 wrote a review Nov 2020
Jakarta, Indonesia
5.0 of 5 bubbles
Stayed here for two nights on a tour of Java. Although the hotel is old the services and cleanliness is of a high standard. The breakfast spread was amazing and would look forward every morning to be there. Indonesian delicacies like Jajan Pasar , Nasi Pecel , Bubur Ayam were available every morning besides the western breakfast. A Jamu lady with her bakul would walk aroun offering Jamu ( herbal drink ). Highly recommend this place.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogy Chandra wrote a review Oct 2021
Malang, Indonesia
5.0 of 5 bubbles
I stayed here for a few times during my business trip. I could feel the experience of staying in a spacious and reachable room quite comfortably, besides that the food served was also delicious.

Service from the friendly staff is also quite impressive. Thanks.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dwitasari. D wrote a review Jan 2023
Dubai, United Arab Emirates
5.0 of 5 bubbles
Thank you very much for all the team for your service during my stay. I stayed only 2 nights but I already feels like home while staying in here. I would like to thank and appreciate every single one of you.
My check-in was done by Mr. Irwan who provided me with all information that I needed during my check in process, it was so quick and smooth checkin and he also gave me a very nice room with beautiful view.
When I reached my room, it smells really good i like it and well prepared by Ms. Yuli, and she left a small note with a sweet message on it thank you very much the room was very clean and smells so good.
On the next day when I just came back from work Ms. Dita the lobby ambassador welcomed me with her sweet smile when I asked her something she really listened to me carefully and helped me with all the information I needed.
BIG THANKS to Gery from Front Desk who helped me with late check out, I highly appreciate it he also helped me with so many things. He provided me with very useful information during my stay.
Lastly, Mr. Darsono and Redha from concierge who is helpful in helping me with my luggages.
Thank you very much to all team!! I really had a good time while staying in JW Marriott Surabaya. If one day I will be back to this city definitely will stay here again. Thank you ❤️
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded Feb 7, 2023
Dear Melodyyyyyy, Thank you so much for choosing JW Marriott Hotel Surabaya and for taking the time to review us on TripAdvisor page. It is a delight to learn that your stay was pleasant, and that you have enjoyed the facilities and services offered on site. JW Marriott Hotel Surabaya team makes a great effort in creating a relaxing and positive atmosphere around the resort, and we are mostly proud to hear that our efforts were noticed. Thank you for highlighting the attentive and genuine services of our staff member, we will ensure your kind recognition is shared with them. Please consider JW Marriot Hotel Surabaya to be your home away from home. We are looking forward to welcoming you back in the future. Sincerely, General Manager Gaurav Saxena
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Report response as inappropriate
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Answer from @gst2005
47 contributions4 helpful votes
The sheraton is in a shopping district compared to the jw mariott, but the jw mariott atmosphere is quieter and closer to the culinary location
Answer from AlbertLin2910
Pandaan, Indonesia110 contributions3 helpful votes
Just email the hotel, you can ask for a photo if they have it,just google the contact information
taya3434 asked a question Dec 2018
Singapore, Singapore
When did JW Marriott Hotel Surabaya opened ?
Answer from David H
Surabaya, Indonesia8,110 contributions1,391 helpful vote
June 24,2010
Mona Zhang asked a question Nov 2018
Solo, Indonesia24 contributions1 helpful vote
Hai, saya ingin tanya berapa centimeter ukuran bed untuk king dan twin? Thanks
Answer from daaronz
Sinduadi, Indonesia77 contributions3 helpful votes
Untuk centimeternya saya tidak pasti. Namun sangat besar daripada ukuran twin bed di hotel lain. Untuk kingnya mungin 180*200 atau lebih.
JANE wrote a tip May 2024
Singapore, Singapore2 contributions
5.0 of 5 bubbles
"Must try then you know 😝"
Read full review
Eko R wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Don't hesitate to contact people there if you have any problem during stay there, they will very helpful and fix the problem ASAP."
Read full review
howardxp1 wrote a tip Mar 2024
New York City, New York422 contributions189 helpful votes
5.0 of 5 bubbles
"High floor is quiet and affords a great view of the city."
Read full review
TravelingWithRob wrote a tip Feb 2024
Nerstrand, Minnesota427 contributions49 helpful votes
5.0 of 5 bubbles
"I say this all the time, but it's so true for most properties in Asia, get lounge access. It provides not just the lounge as perks."
Read full review
wisnu T wrote a tip Feb 2024
2 contributions
5.0 of 5 bubbles
"Recommended Hotel for business, gathering, dine in & stay."
Read full review
Not the right property for you?
There are more places to choose from in the Surabaya area.
PRICE RANGE
C$121 - C$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott surabaya, jw marriott surabaya, surabaya marriott
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
407
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW Marriott Hotel Surabaya - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about JW Marriott Hotel Surabaya
Which popular attractions are close to JW Marriott Hotel Surabaya?
Nearby attractions include Tunjungan Plaza (0.5 km), Pasar Genteng (0.6 km), and Surabaya Town Hall (0.9 km).
What are some of the property amenities at JW Marriott Hotel Surabaya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Surabaya?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at JW Marriott Hotel Surabaya?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Surabaya?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Surabaya?
Conveniently located restaurants include Pavilion Restaurant, Kafe Bromo, and Kawi Lounge.
Are there opportunities to exercise at JW Marriott Hotel Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Surabaya have airport transportation?
Yes, JW Marriott Hotel Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Surabaya?
The staff speaks multiple languages, including English, German, Italian, Chinese, Indonesian, and Malay.
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