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JW Marriott Hotel Surabaya

Hotels.comUS$67*
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#2 of 132 Hotels in Surabaya
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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JW Marriott Hotel Surabaya
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751 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Wonderful Hotel - facilities, cleanliness and all! Just a walking distance from a huge shopping centre TP. Sadly the receptionist welcoming me could have been better to match such a quality hotel. I don't bother remembering her name though as she was cold to me and my wife and kept my family waiting for quite a while as she readily...

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Helpful?
Thank muhammadrazee
Reviewed 2 days ago NEWvia mobile

I stayed in this hotel with my sister when we go to surabaya for vacation. We have booked a room 2weeks before check-in and we have write that we want 'Non Smoking Room' (since we really hate the scent). But... When we checked in, the receptionist said that Non Smoking Room is already full booked and we have to upgrade...

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Helpful?
Thank Debora Vevilia L
Reviewed 3 days ago NEWvia mobile

This hotel is in the central bussiness of surabaya, if you have business trip in central surabaya. Must visited here ,the food is very good. And the view no doubt. One of luxurious hotel in surabaya..

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Helpful?
Thank Anintya
Surabaya, Indonesia
Reviewed 3 days ago NEWvia mobile

This morning we, 3 of us, decided to get ala cart for our short breakfast meeting instead of buffet. Both of us ordered Egg Benedicts. They turned up to 90-95% cooked egg poach ! Not good at all. Cost Rp.80K ++/ portion. They gave us 2 complimentary small glass of yogurt though. Thanks to the waitress. Was surprised again when...

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Helpful?
Thank Ayda_Sulianti
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review
Google Translation

Dear Ayda_Sulianti, Pada kesempatan ini kami ingin mengucapkan terimakasih untuk dukungan ibu dan keluarga yang selalu memilih restaurant kami sebagai...

Bogor
Reviewed 4 days ago NEWvia mobile

One of few hotels I love to stay in Surabaya. Been awhile I've never been there but the service is retained. Too bad I didn't get the chance to taste the restaurant n other facilities. Am a member of Marriott since 2012 and have earned some points.

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Helpful?
1Thank 348wisnup
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear 348wisnup, Thank you for sharing this great review of your recent experience with us. We highly appreciate your compliments on our products and services and we are looking forward to see you again soon. Warm regards, Colin Young General Manager

Jakarta, Indonesia
Reviewed 6 days ago NEW

The JW Marriott Surabaya is a great hotel. The room is comfortable, service is excellent and moreover, room rates are competitive, and this makes it a great value. If they invest in a renovation of the rooms, then things will be perfect. I will definitely come back again. It’s perfect whether for business or for vacation. Highly recommended.

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Helpful?
Thank Vry_Felicity
Jakarta, Indonesia
Reviewed 1 week ago via mobile

The service is excellent. My room was upgraded to Suite Studio and Surabaya city view from 21st floor is quite stunning. The staff are very helpful and it's a plus they provide free shuttle to Tunjungan Plaza that departs every hour. The breakfast selection is very interesting, a mix of Indonesian traditonal cuisines and western taste. I also appreciate they...

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Helpful?
2Thank BrendaGracia
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear BrendaGracia, Thank you for choosing JW Marriott for your recent stay in Surabaya. We are delighted to know that we have succeeded in providing you a great staying experience and we greatly appreciate your positive comments. We look forward for your next visit to JW Marriott Surabaya.  Warm regards, Colin Young General Manager

East Java, Indonesia
Reviewed 1 week ago

It is an excellent hotel and closed to a shopping mall. The staffs are friendly and helpful. The room is nice. I like the bed, it's so soft.Excellent breakfast, you can choose whatever you want. The pool and fitness center are in the fourth floor.

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Helpful?
2Thank IntanSariSmile
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear IntanSariSmile, We are delighted to know that we have succeeded in providing you a great staying experience and we greatly appreciate your positive comments. We look forward for your next visit to JW Marriott Surabaya. Warm regards, Colin Young General Manager

Reviewed 1 week ago via mobile

I have stayed 3D2N with my family of 5 here.The check in was quite a hassle because we have arrived earlier 2hrs before the check in period and the reception staff were not able to accomodate us to make an early check-in due the overwhelming booking and some events happening at the hotel as a reason.However we are very pleased...

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Helpful?
1Thank Inne K
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Inne K, Many thanks for taking the time to write a review of your stay at JW Marriott Surabaya. We are pleased to know that overall you have an enjoyable stay at our hotel. Thank you for sharing your feedback to us as we always strive to improve ourselves. We look forward to welcoming you back in the near...

Reviewed 1 week ago

This is my return stay experience, and it's always nice to come back here. The staffs are really helpful and friendly and efficient. They have live music at the lobby, so I reckon it is a nice way to unwind after a hectic day in Surabaya (hot, humid city with almost traffic everywhere) Talking about the bedroom, the size is...

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Helpful?
2Thank Immanuella N

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $98 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
13 questions
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Almere, The Netherlands
Kolkata (Calcutta), India
Makassar, Indonesia
Singapore
Surabaya, Indonesia

See all questions (13)

Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors for better city view”
  • Welcome fruits and macaron @ the executive room
adyap2015, 3 Apr 2017 | Read review
“choose the executive club room, it;s worthy for the price compare to facilities”
ahmadfuadhussein, 12 Mar 2017 | Read review
“Unblock view at all room , can see the city”
JimmySing13, 9 Mar 2017 | Read review
“Choose rooms heading to south side”
  • Bathroom
  • South side
Abbbymarcel, 8 Mar 2017 | Read review
“ask for a non smoking room on high floor”
KevinYu138, 8 Mar 2017 | Read review
5 of 5
Hotels.com
US$67* /night
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HotelQuicklyUS$89
Hotwire.comUS$67
PricelineUS$75
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*Disclaimer
Prices are for 1 room, 2 adults
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