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Bumi Surabaya City Resort

Agoda.comUS$54*
View Deal
#13 of 131 Hotels in Surabaya
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$117*
US$54*
Great Deal
US$59*
US$59*
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Bumi Surabaya City Resort
Bumi Surabaya City Resort
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358 Reviews from our TripAdvisor Community

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Showing 206: English reviews
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Canggu, Indonesia
Reviewed 5 days ago NEW

There's nothing like authentic hospitality that 5 star hotel experiences offer. The staff interactions that leave you with deja vu, even if it's the first time you've visited. Personal touches in rooms that remind you someone is paying attention to your stay. It's the ambition of these hotels - what the 5 star award represents. Someone needs to remind the...

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Helpful?
Thank Jake R
Malang, East Java
Reviewed 5 days ago NEWvia mobile

The staff here are super friendly. I haven't seen friendlier staff in Surabaya. This is after all, the former Hyatt hotel, a long time favorite full of good memories. The lobby is elegant, the buffet was good, the pool was clean, the showers and faucets were in good shape. Great location as well. On the other hand, it's a shame...

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Helpful?
Thank heath71
Surabaya, Indonesia
Reviewed 5 days ago NEWvia mobile

Can't remember how many times we stayed at this hotel. When we need a staycation in the city, Bumi is on our top list. We love the huge room (esp. the corner one with big window in the bathroom), the breakfast (lots of choices), the lovely smell in the lobby (lemongrass & ginger, i guess. Love it!), and the staffs...

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Helpful?
Thank Ratih F
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Ratih F, Thank you for staying with Bumi Surabaya City Resort and for being a loyal customer. I am happy to know that you and your family had a wonderful stay and I appreciate your positive feedback on our team. We look forward to the pleasure of welcoming you back again. Thank you

Denpasar, Indonesia
Reviewed 2 weeks ago via mobile

I love this hotel because of design, big room, good food, friendly staff and green garden, i feel like in bali in this hotel. Large room, clean. Breakfast very good quality, dinner at Pasar Malam Theme Dinner with many choice of food from local food, asian food to japanese and western food available, the best all you can eat in...

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Helpful?
Thank Wawan S
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Wawan s, Thank you for staying with Bumi Surabaya City Resort and for your wonderful review. I am delighted to learn that you had a pleasant experience. We look forward to welcoming you back on your next stay with us. Thank you

Jakarta
Reviewed 2 weeks ago via mobile

The moment you enter the lobby, you experience something great will always happen during your stay. The greeting smell give you a relaxing atmosphere, a very strong yet soft lemonade grass aroma embrace your body and minds. Unforgettable greetings. Then the lobby, very friendly people, great taste of Siti Inggil restaurant, the pool and of course, the room, are very...

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Helpful?
Thank Rahadhian
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Rahadhian, Thank you for staying with Bumi Surabaya City Resort and for your review. I am pleased to learn that your overall experiences during your stay with us met your expectations and I appreciate your kind words about our service and facility. We look forward to welcoming you back very soon. Thank you

jakarta
Reviewed 3 weeks ago

I've stayed here before with my parents and other relatives. Once this hotel is Hyatt Surabaya. Still remembers the lemongrass scent in its halls. After these years, now I've come for a business trip. The hotel is a smoke free hotel now, so you can't get a smoking room or smoke inside the premises. Nice for family trips. Kinda slow...

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Helpful?
Thank wahyu p
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Wahyu P, Thank you for staying with Bumi Surabaya City Resort and for such an uplifting review. I am truly delighted to read how much you enjoyed your time with us and how we have been part of your good memory. We appreciate your observations and rest assured that we have taken note of your comments for future improvement....

Reviewed 4 weeks ago via mobile

This is first time I write a review, because the hotel is actually not worth for a 5 star and I can't keep silent from what I have experienced. I am on business trip to Surabaya, before I came i checked out the reviews, sounds like a great hotel and I was looking forward to it. After I entered the...

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Helpful?
Thank chan m
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Chan M, Thank you for staying with Bumi Surabaya City Resort and for taking the time to leave your comments on Tripadvisor. I would like to extend my sincerest apology to learn that you had to go through an unpleasant experience with our service during your visit. Rest assured this is definitely not the standard of service that we...

Jakarta, Indonesia
Reviewed 4 weeks ago

I love the lemongrass fragrance of this hotel. Really soothing and calm me. Esp after a tense meeting. Nothing chance - yet it's getting older and I think management has to pay attention to make this hotel still a good place to stay. I always need wifi - and the connection here is really bad! The food is food, esp...

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Helpful?
Thank whittulipe
Reviewed 20 April 2017

Lush green garden surrounds the hotel. Lemon grass fragrance welcomes you into the lobby and it's surroundings. The hotel radiates majestic Javanese grandeur. Located in the heart of Surabaya 's garden City.

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Helpful?
Thank Stefanus N
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Stevanus N, Thank you for staying with Bumi Surabaya City Resort and for your kind review. We look forward to welcoming you back to our city resort. Thank you

singapore
Reviewed 15 April 2017 via mobile

Very nice hotel with quiet setting in busy traffic chaos Surabaya. Plus points for Bumi Surabaya will be its clean & large rooms. Pleasant staffs with good food. We had a nice buffet dinner. My family love it although we just stayed for a day but likely to returned. Thank you

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Helpful?
Thank AdamHuat

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 

Additional Information about Bumi Surabaya City Resort

Address: Jl. Basuki Rachmad 106 - 128, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $89 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Hotel Style:
#3 Business Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Bumi Surabaya City Resort staff and other travellers.
4 questions
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Questions? Get answers from Bumi Surabaya City Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a floor as high as possible as the 4am call to prayer may wake you up”
TripAdvJake, 21 May 2017 | Read review
“Enjoy your breakfast. The hotel is smoke free hotel, no one is allowed to smoke inside the hotel, nice for kids.”
wahyup871, 29 Apr 2017 | Read review
“rooms with city view are the best”
wahyudie_13, 13 Mar 2017 | Read review
“Good garden”
anakris575, 20 Nov 2016 | Read review
“The side facing the centre of Surabaya because the 4.00 a.m. Islamitic prayers at the other side...”
Hans235, 10 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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