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Somerset Surabaya Hotel & Serviced Residence

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Somerset Surabaya Hotel & Serviced Residence
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153 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Staying 2 nite at this hotel. Service is good, staff is good. Breakfast variety good, coffee nice. Room is big, but need renovation. Specially the bathroom, is already outdated. Yes, it have a bathtub. But the mixer, hand shower need to use a new one.

Helpful?
Thank Robertus Cornel... K
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Selamat siang and warm greetings from Somerset Surabaya Hotel & Serviced Residence, Robertus Cornel...K! Thank you for sharing your experience with the Tripadvisor community, we are delighted that you enjoyed our extensive breakfast buffet and spacious accommodation. Our rooms were renovated 2012 - 2013, and we are focussing on maintaining our facilities in the best condition possible. We look forward... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016 via mobile

This hotel by far is one of the hotels with kindest, very helpful staffs. They have slide and small playground for my baby, the room was spacious, the breakfast was quite nice. Although it was an old hotel, I really enjoyed my stay because the staffs were really nice. I did the laundry for my baby inside the bathroom and... More 

Helpful?
Thank Tea68
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya Hotel & Serviced Residence, Tea68, and thank you so much for your recent stay with us, and for taking the time and effort to share your insights, which were very encouraging. We are so happy that you enjoyed our child-friendly facilities, extensive breakfast and spacious accommodation, as well as the service of our friendly staff,... More 

2 reviews
Reviewed 27 October 2016 via mobile

Hotel and facility is quite old. The closet is leaking and the bathroom is flooded and quite dirty. I won't return to this place. However the staff is quite nice but overall, I didn't enjoy my stay at all.

Helpful?
Thank Kelvin S
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings, Kelvin S, and thank you for making Somerset your home away from home in Surabaya. We appreciate our guests' feedback, as this is the basis on which we can identify areas for improvement or consistency. Although Somerset celebrates its 21st birthday this year, we have a continuous maintenance to ensure that the property is kept in the best... More 

Travellers are raving about these Surabaya hotels

australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 October 2016

The deposit held by the hotel, against my credit card ,is still being held, weeks after checkout!The phone number of SOMERSET HOTEL as given on the website is invalid.The laundry service was a disturbance. Bathroom very small.Can't contact or phone the hotel!

Review collected in partnership with this hotel

Helpful?
Thank daffyk
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your stay at Somerset Hotel & Serviced Residence, and for your feedback, daffyk. I am pleased that that you have been contacted via e-mail concerning your credit card with an explanation concerning this matter, and the action taken to rectify it. As indicated in the correspondence, we have verified that the telephone of number of our property... More 

Jakarta, Indonesia
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 October 2016

I stayed at Somerset Hotel for one night in Double Bed Room for a Business Trip. here is my review ROOM Spacious. even my king bed can easily fit 2 adult and one kid. There is also a sofa and a table. The flat tv shows sufficient local and international channel. There is slipper, refrigerator with overpriced mini bar (as... More 

Helpful?
Thank sandycolondam
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya, sandycolondam, and thanks so much for your recent stay with us, and for taking the time and effort to share your experience with the Tripadvisor community. It was delightful to read that you enjoyed our spacious rooms, bathtubs (available in our Deluxe category rooms and above), extensive international breakfast buffet, friendly warm staff and strategic... More 

Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 September 2016 via mobile

hotel and facilities are not as same as like in web (portal booking web) not clear description i booked for hotel 1 bed room but they gave me 1 room apartment and even they changed being 2 bedrooms which too big for me stay alone and one night only. The apartment is old and dusty, bathroom was dirty and dinning... More 

Helpful?
Thank Utet S
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya Hotel & Serviced Residence, Utet S, and thank you for your recent stay with us, and for sharing your insights. I am very sorry for the inconvenience caused to you. On the day of your arrival, we experienced a severe malfunction in our air-conditioning system in the hotel wing, which required several guests to be... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2016 via mobile

The room and bathroom was spacious, and clean (at least as my eyes see). Breakfast could be better though, or maybe it's just my tounge. For me, the breakfast were plain with no taste at all. Also, there were some trouble when i check-in. They said that they can't find my booking. And after 5 minutes or so, they gave... More 

Helpful?
1 Thank Elizabeth T
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya, Elizabeth T, and thank you not only for your recent stay with us, but also for taking the time to share your experience with us. We are delighted that our spacious and comfortable accommodation met your expectations, although we regret if our international breakfast buffet was not to your taste. As a 4-star international hotel,... More 

Bondowoso, Indonesia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 8 August 2016 via mobile

My family choose Somerset because the location nearest our family's wedding reception. But if you want to stay for holiday, it is good location. Many good restaurant near there, as long the street. The 3 bedroom apartment we'd stayed actually old building and facilities, but clean and complete. The rooms are big. AC in one room was not working well... More 

Helpful?
Thank Fani P
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Hello Fani P, thank you so much for your recent stay with your family, and congratulations on the happy occasion of the wedding. We are delighted that you enjoyed your stay in one of our spacious 3-bedroom apartments, and appreciate the recognition of our endeavours to maintain our property to the highest standards, together with our good-value pricing. We look... More 

Indonesia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 July 2016 via mobile

I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent... More 

Helpful?
Thank Yoel Febrian T
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya, yoeltandadjaja, and thank you for both your recent stay, and for your feedback. I am very sorry for your disappointing experience, notably concerning the quality of service which you received, which does not reflect the high standard for which we aim. Your comments will be shared with the staff concerned and their managers, as a... More 

Pekanbaru, Indonesia
Level Contributor
5 reviews
3 hotel reviews
Reviewed 25 July 2016

Room is very clean, odorless, air condition works well. I like very much the room service menu for instance my favorites is ayam betutu. But bathroom curtain was smell bad, seems need a total wash in a regular basis. Breakfast is also one of my favorite in this hotel as it provides varies of dishes

Helpful?
Thank Aroen_2016
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your encouraging comments regarding your recent visit, Aroen_2016, we are delighted that you enjoyed our food at both Room Service and Terakota cafe. Our Executive Chef, Pak Pitoyo, will be delighted with your feedback! Please accept my apologies for the bathroom curtain odour, I will ensure that our Housekeeping team pays greater attention to this. Once again,... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Somerset Surabaya Hotel & Serviced Residence is managed by Ascott International, a member of The Ascott Group. Strategically nestled in prime city locations, Somerset Surabaya Offers a seamless blend of comfort and convenience, showcasing contemporary decor and modern amenities. Its friendly services are delightfully infused with local culture. Savvy executives who enjoy good living will embrace the location and facilities of our residence. ... more   less 

Additional Information about Somerset Surabaya Hotel & Serviced Residence

Address: Jln. Ambengan Raya, Surabaya 60139, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $50 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Surabaya Hotel & Serviced Residence 4*
Number of rooms: 385
Reservation Options:
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Also Known As:
Somerset Surabaya Hotel And Serviced Residence
Somerset Hotel Surabaya
Hotel Style:
#23 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Surabaya Hotel & Serviced Residence staff and other travellers.
3 questions
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Questions? Get answers from Somerset Surabaya Hotel & Serviced Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are noisy near the ground floor. Reception is helpful.”
 of 5 bubbles daffyk, 25 Oct 2016 | Read review
“higher floor will have less noise polution from the highway close to he hotel”
 of 5 bubbles Aroen_2016, 25 Jul 2016 | Read review
“Higher floors have better views”
 of 5 bubbles p0larbeer, 22 Jun 2016 | Read review
“dont take the corner rooms”
 of 5 bubbles tanlim9, 16 Dec 2015 | Read review
“Check the wifi signal in your room”
 of 5 bubbles 892taufiqm, 2 Sep 2014 | Read review
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