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Garden Palace Hotel

289 reviews
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Traveller (296)
Room & Suite (108)
Dining (43)
Overview
  • Excellent20%
  • Very good47%
  • Average22%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (289)Write a Review
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All reviewsthematic roomice cream parlourmaintained hotelcity halllobby area isrenovated roombusiness tripnice hotelwifi speedstayed two nightsroom cardclub roomlaundry servicean upgradestrategic locationtunjungan plazanon smoking
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1 - 5 of 161 reviews
Reviewed 3 weeks ago via mobile

Excelent cake by Garden Palace Hotel. Special cake yummy. Good taste. Like this cake on december merry Christmas Thanks Mrs Melanie Khah, senior manager resto Garden Palace for give this cake Thanks Mr Mulyadin Saleh Hotel Manager Garden palace Merry Christmas and happy New Year....More

Thank dave m
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 1 week ago

Dear Dave M, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 8 December 2017 via mobile

I spent only one night at this hotel. Booked by phone a day before and they told me that they could not guarantee my booking if i did not check in until 6pm. On the day, I was so busy and had called them few...More

Thank nesiana
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 11 December 2017

Dear Nesiana, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed 20 November 2017 via mobile

If you’re planning to go to Surabaya for few days, you should stay there in Hotel Garden place which is best one, because shopping malls are very nearby and price is very responsible. Food and facilities are very decent.More

Thank Engr I
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 25 November 2017

Dear Engr I, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 6 November 2017 via mobile

The hotel card do not work almost everyday so that I could not enter the room in the evening after my full day activity. The management and employee seem do not have any intention to take any corrective actions. Not recomended hotel!More

Thank alfian a
Response from Public Relation... M, Hotel Manager at Garden Palace HotelResponded 10 November 2017

Dear alfian a, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your input and review. Hope we can serve you again very soon and looking forward for the next...More

Reviewed 19 October 2017

had lunch at lobby restaurant. Food was okay, cawanmushi was great. variety was great too. so many things to choose from. service was okay too. keep up the good work Garden Palace. however, please pay attention to room temperature at your meeting room. super hot.More

Thank MeiMeiPorwanto
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 20 October 2017

Dear MeiMeiPorwanto, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your feedback and review. Hope we can serve you again very soon and looking forward for the next coming....More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$35 - US$58 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Spa Hotel in Surabaya
#23 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$35 - US$58 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Spa Hotel in Surabaya
#23 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (296)
Room & Suite (108)
Dining (43)
Hotel & Grounds (147)
Bathroom (27)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
playmakerNyc
17 July 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear playmakerNyc, Warmest greeting from Garden Palace Hotel. We do apologize for the belated reply. Sure if you already reserve a room in our hotel, you can order transportation from and to airport easily from us to help... More
0
Votes
Google Translation
al22tecc
19 February 2016|
Answer
Response from EOFJ | Reviewed this property |
Hai sorry late replied, You can walking about 1-2KM from hotel to Grand City Mall or you can use Taxi from hotel its about 20K Rupiah or minimum order for taxi are 30K rupiah. The Exhibition / Grand City Mall is behind... More
0
Votes
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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