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Garden Palace Hotel

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244 Reviews from our TripAdvisor Community

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Showing 146: English reviews
ACT
Reviewed 5 November 2016

Standard international hotel with great views from the higher floors. The staff were friendly, cheerful and helpful, and the buffet meals (breakfast and lunch) were very good. The room (Royale Club floor) was comfortable and clean, but felt a bit small, there was no power outlet near the desk, the height of the desk chair couldn't be adjusted (too low)...

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Thank R C
Singapore, Singapore
Reviewed 2 November 2016

On 30th October 2016, when I checked in at 4:00pm, I had to wait for my towels for one hour. I was told that the laundry service was out of order. Other than that, the staffs are friendly and helpful. The breakfast was good with varieties. The room is clean and spacious. The location is also near shopping mall. The...

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Thank lipsengtan_frps
Bandung, Indonesia
Reviewed 20 October 2016 via mobile

Parking fee in this hotel is very expensive. Rp 50,000 for less than one hour. More than ten times compare with other parking fees. Other hotels even provide free parking fee. If you have a business meeting here, you have to make sure to prepare huge amount of parking fee.

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Thank efratadenny
ElfaYErlangga, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Efratadenny, Thank you for sharing your view on Garden Palace Hotel Surabaya and regret to hear that you did not enjoy your recent visit pertaining to this parking fee. Regarding this matter, our staying guest absolutely have privilage FREE parking since they did check in procedure at the reception, and for our others Hotel guest ( not staying) also...

Manila, Philippines
Reviewed 16 September 2016 via mobile

Top hotel ...lovely in house breakfast. Clean ....good staff and wifi is clear and strong. Rooms are large with all facilities working. Close to Malls and CBD. Taxi service is at your front door so no waiting or ques. The views from the window are panoramic over the city. And shower water is hot and steady love that shower.

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Thank DAVO236
Jakarta Utara
Reviewed 1 September 2016 via mobile

i came to this hotel at 1 am. it is very suprised the management consider to upgrade my room from the standart to be the junior suite. it is very lucky. the interior of the hotel is very interesting. the room is a standard for the four stars hotel.

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Thank ramdansyah b
Stirling, Scotland, United Kingdom
Reviewed 1 September 2016

I have stayed at this hotel back in April, when I came to Surabaya to present at the conference. Although it's been 4 months since I visited this place, I still remember the amazing breakfast we were served every morning. I really wish I could have such a great selection everyday! You can choose between European and Indonesian cuisine, have...

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Thank Irina_A_T
Singapore, null, Singapore
Reviewed 28 August 2016 via mobile

Hotel interior is elegant. Polite and friendly staff. Hotel room is old, even the tv is not lcd yet. Toilet is not so big. Adjusting shower hot/cold knob can be a challenge for most ppl i think. View from high storey room is amazing at night. Breakfast is ok. Nothing special.

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Thank Steffens G
Reviewed 11 August 2016 via mobile

First time stay here for a business trip. I heard that this hotel is an old hotel. But everything I side was nice. Like a new hotel. I stay in thematic room, Japanese style. Nice room, large, and clean. I think I never see room like this. All the staff is really friendly, and I have good breakfast. Really recommended

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Thank puspita_maya
Reviewed 30 July 2016

Very good location - near main shopping, food and heritage hotspots. Staff are friendly and helpful. Room is clean with good view over the city. Would've been very nice if maintenance is enhanced (it appears to be not so new a hotel).

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Thank Loon Wai C
Jakarta, Indonesia
Reviewed 23 July 2016 via mobile

Strategic location, near to city hall and shopping mall and other heritage site. The bedroom is clean even it has been so old. The price is cheap enough for business trip. The service is good too. Thank

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Thank Malindo270193

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jln. Yos Sudarso 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $45 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Hotel Style:
#10 Business Hotel in Surabaya
#22 Spa Hotel in Surabaya
#22 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Garden Palace Hotel staff and other travellers.
3 questions
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Questions? Get answers from Garden Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Northern side rooms have a great view of the Suramadu bridge”
 of 5 bubbles Nasution, 5 Nov 2016 | Read review
“My room on the 6th floor was a quiet one but with no view.”
 of 5 bubbles lipsengtan_frps, 2 Nov 2016 | Read review
“Higher floors for good views”
  • Huge bed
 of 5 bubbles EllejayStacey, 20 Mar 2016 | Read review
“Mid level floor should be better; Consider more if you have problem with cleaness”
 of 5 bubbles osak2014, 26 Jan 2016 | Read review
“From My room Maybe light sleepers should ask for a room at the back away from the noisy pedestrian crossing”
 of 5 bubbles Cambkaye, 19 Dec 2015 | Read review
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