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Garden Palace Hotel

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Garden Palace Hotel
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254 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Kuala Lumpur, Malaysia
Reviewed 24 November 2015

Had stayed in Garden Palace hotel from 18 Oct - 22 Oct 2015. Overall experience was good and it's location is consider convenience. Approximately 5 mins taxi ride to Plaza Tunjungan and just a short 5-8 mins walk to WTC Surabaya Mall (selling mostly local brand, mobile phone and accessories and a suitable place if you want to buy mobile...

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Helpful?
Thank D C
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear D C Greetings from Garden Palace Hotel Surabaya! Thank you for selecting Garden Palace Hotel as your preferred accommodation venue during your recent visit to Surabaya in October 2015. The hotel is located in the heart of Surabaya and we are definitely close to lots of amenities. The view on the room that you are staying are overlooking the...

Bogor, Indonesia
Reviewed 12 November 2015

I just stayed at this hotel. The only good of this hotel is food. With Indonesian and Japanese menu, you can choose many kind of food. The taste is deliciuous. But I did not come for food. I can not connect to wifi for internet. I really need that because I was working on report. The hotel staff and the...

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Helpful?
Thank Irwan_Joe
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Irwan_Joe Thank you for sharing your view on your recent stay at Garden Palace Hotel Surabaya. We are delighted to know that you have enjoyed the food that is served in the Green House Bistro and have personally shared with our team pertaining to your review. They are delighted to receive the news and definitely spurs them to continue...

Marrakech, Morocco
Reviewed 9 November 2015

if the lobby looks amazing , once u take the lift, the horror movie starts :p very smelly floors, smells old and humid, feels like suffocating. The kind and helpful staff. then i get into a spacious and cool room (efficient aircon), opened dressing, very comfortable king size bed, the only good thing here, and a dirty sofa with cigarettes...

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Thank Elbambino74
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Elbambino 74 Thank you for your feedback pertaining to your recent visit to Garden Palace Hotel Surabaya. However we are saddened to hear that you did not enjoy your experience during your stay and this is definitely not the standard that our management has placed to the team. Garden Palace Hotel has room maintenance programs in place which our...

Singapore, Singapore
Reviewed 31 October 2015

Upon arrival, the staffs gave good greeting and service by bringing our luggage. I thought that the hotel lobby was ok, but our floor (19) corridor was hot. Room size was good, bathroom is clean, but wardrobe and drawers was kinda dusty. During the night, we felt that zircon was not functioning properly since the temperature was hot, I guess...

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Helpful?
Thank Fhenny Z
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Fhenny Z Thank you for staying with Garden Palace Hotel during your recent trip to Surabaya and hope you do enjoy your holiday. We have highlighted your comments to our respective departments and our team is committed to ensure that all our guests have an enjoyable stays. Our engineering team has rectified the air conditioning system and housekeeping team...

Surabaya, Indonesia
Reviewed 23 October 2015

We weren't stay at this hotel, just had a family lunch on early october 2015. They offered many choices with reasonable price. Interesting interior. Children got half the price, below 5 y.o free. I tried some sushi rolls, fried noodle, saussages, baked potatoes, meat, salads, and the desserts. They all taste good, especially ice Shanghai.

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Thank dewikartini
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Dewikartini Thank you for sharing your experience at one of our outlets, Greenhouse Kitchen Bistro. Our buffet lunch is one of the highlights of many of our guests as it offers a different spread of delicacies and palate which suits both young and old. Do come back and visit our other outlets such as Nishiki Shabu House, serving an...

Bandung, Indonesia
Reviewed 19 October 2015

This hotel is located in Genteng area, which is about 40 minutes from airport by car. For me the location is good enough, since it is near the famous "Sate Klopo Ondomohen" and the Tunjungan Plaza. For the room, I must say it's a very lovely big room with a nice view to Suramadu bridge. I stayed in Superior room....

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Thank bun9i
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Bun9i Thank you for sharing your experience with the community pertaining to Garden Palace Hotel during your recent visit to Surabaya. Our hotel is centrally located in the heart of Surabaya and close to lots of amenities such as Plaza Surabaya and many good eateries surrounding the areas. Majority of our rooms comes with either a city view or...

Jakarta, Indonesia
Reviewed 13 October 2015

Supposedly stay in the Deluxe Room, however as during arrival the twin room wasn't arrival. Was upgraded into Royale Club Double. The Royale Club Double Room was clean and very new. The Wi-FI connection in the room was pretty decent too. Totally recommend this hotel for the business travellers due to the excellent location ,decent breakfast selections, and the "business...

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Thank bennywijaya90
MarcosIwan, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear BennyWijaya90 Greetings from Garden Palace Hotel Surabaya! Thank you for staying with us during your recent visit to Surabaya and we are glad that you are able to share your experience to the community. The Royale Club floors are specifically designed for business travelers that comes with many benefits exclusively for all our guests and we have had many...

Jakarta, Indonesia
Reviewed 18 September 2015 via mobile

Big 4* hotel just outside center of Surabaya. Very welcoming staff, nice sized rooms and reasonable restaurant. All at very competetive rates. Has spa and gym as well, but pool under repair. Most suitable for business travellers, since not much to do for famiies.

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Thank Lars C
Reviewed 17 September 2015 via mobile

We like the Garden Palace Hotel. Nice staff, particularly Wulan, who checked us in and managed successfully to give us 3 rooms on the same floor and together. We had double beds, really comfy. Hotel is very well located. What I don't like is that our room card every day has to be activated. Distance airport is approx 30 min....

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Thank JOke S
Tangerang
Reviewed 31 August 2015

Some time ago I stayed at this hotel on the 23rd floor which is the highest room. The hotel is very nice especially in its lobby and restaurant. However, the renovation is not entirely perfect dihotel so on the 23rd floor is still not renovated. The rooms and bathrooms are very spacious and clean. The food at this restaurant also...

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Thank EOFJ

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jl. Yos Sudarso 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $46 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Hotel Style:
#10 Business Hotel in Surabaya
#21 Luxury Hotel in Surabaya
#22 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Garden Palace Hotel staff and other travellers.
4 questions
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Singapore, Singapore
2 months ago
NYC
7 months ago

See all questions (4)

Questions? Get answers from Garden Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select higher floor rooms with Suramadu Bridge facing.”
 of 5 bubbles rakeshs112, 17 Dec 2016 | Read review
“Northern side rooms have a great view of the Suramadu bridge”
 of 5 bubbles Nasution, 5 Nov 2016 | Read review
“My room on the 6th floor was a quiet one but with no view.”
 of 5 bubbles lipsengtan_frps, 2 Nov 2016 | Read review
“Higher floors for good views”
  • Huge bed
 of 5 bubbles EllejayStacey, 20 Mar 2016 | Read review
“Mid level floor should be better; Consider more if you have problem with cleaness”
 of 5 bubbles osak2014, 26 Jan 2016 | Read review
5 of 5