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Garden Palace Hotel

294 reviews
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Traveller (303)
Room & Suite (135)
Dining (43)
Overview
  • Excellent20%
  • Very good46%
  • Average23%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Rooms
Mar. 11Mar. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (294)Write a Review
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11
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34
61
37
20
11
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All reviewsmaintained hotellobby area isrenovated roomnice hotelwifi speedstayed two nightsroom cardclub roomlaundry servicean upgradesurabaya citytunjungan plazanon smokingmallsjapanesetasteinterior
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31 - 35 of 163 reviews
Reviewed 9 July 2016 via mobile

Very Bad Hotel, last visit were very bad acceptance by the duty manager. We arrived at 02.00 am at the hotel. And this is our first experience not accepted/expelled to stay in the hotel. The front office guy was not friendly at all. Will not...More

Thank Herman T
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

Dear Herman, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

Reviewed 29 June 2016

Nice appearance & very nice staff, HOWEVER they can no longer make up for the hotel being in a sorry state, carrying a moldy smell everywhere due to a stalled renovation project. Beds are totally worn down, pillows lumpy, lack of hot water & low...More

Thank Lars C
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

Dear Lars, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

Reviewed 1 June 2016 via mobile

The receptionist were pretty slow at handling group check ins. Most of our group members asked for non smoking room which evidently took them some time to find. When I was finally given a room at 1005 (note: the reception was kind enough to give...More

Thank Indah S
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

Dear Indah S., Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed 1 June 2016

the lobby area is very spacious because as you enter the front door, you stare at the bar area. check in is fast. elevators are ok. i was upgraded to the club floor and it is the only area that requires the card key to...More

Thank al22tecc
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

Dear Al22tecc, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

Reviewed 12 May 2016

Positives - Helpful staff, a basic breakfast, musicians performing in the lobby area, my room was very spacious with a good bathroom and it was clean (this may have been because I was on one of the Royale Club floors, as another room I saw...More

Thank Lizzy M
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

Dear Lizzy, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$30 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#24 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$30 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#24 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (303)
Room & Suite (135)
Dining (43)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
playmakerNyc
17 July 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear playmakerNyc, Warmest greeting from Garden Palace Hotel. We do apologize for the belated reply. Sure if you already reserve a room in our hotel, you can order transportation from and to airport easily from us to help... More
0
Votes
Google Translation
al22tecc
19 February 2016|
Answer
Response from EOFJ | Reviewed this property |
Hai sorry late replied, You can walking about 1-2KM from hotel to Grand City Mall or you can use Taxi from hotel its about 20K Rupiah or minimum order for taxi are 30K rupiah. The Exhibition / Grand City Mall is behind... More
0
Votes
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12
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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