We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-10-29 2017-10-30
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Mercure Surabaya

    Jl. Darmo 68-78, Surabaya 60264, Indonesia
    Save
    Lowest prices for your stay
    2017-10-29Check In 2017-10-30Check Out
    1 room, 2 adults, 0 children
    US$35
    US$35
    US$35
    Traveller (276)
    Dining (83)
    Room & Suite (79)
    Quest Hotel Surabaya
    321 reviews
    #59 of 135 hotels in Surabaya
     
    Grand Darmo Suite by AMITHYA
    391 reviews
    #18 of 135 hotels in Surabaya
     
    Artotel Surabaya
    487 reviews
    #8 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    226 reviews
    #34 of 135 hotels in Surabaya
     
    Overview
    • Excellent19%
    • Very good54%
    • Average20%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “pizza hut” (8 reviews)
    “new building” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Quest Hotel Surabaya
    321 reviews
    #59 of 135 hotels in Surabaya
     
    Grand Darmo Suite by AMITHYA
    391 reviews
    #18 of 135 hotels in Surabaya
     
    Artotel Surabaya
    487 reviews
    #8 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    226 reviews
    #34 of 135 hotels in Surabaya
     
    Rooms
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$35.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "63b3b4b94ff44018a315d598dfa98a05", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":651431,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[65324522],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":10,"year":2017},"checkout":{"day":30,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":35,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"63b3b4b94ff44018a315d598dfa98a05","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":35,"lowestMetaPrice":35,"additionalPartner":false,"highestMetaPriceDisplay":35,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":35,"lowestMetaPrice":35,"highestMetaPriceDisplay":35,"hotelName":"Mercure Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjYzYjNiNGI5NGZmNDQwMThhMzE1ZDU5OGRmYTk4YTA1IiwiQUlLIjoiZTkwZmJlYjAwOTgxNDZiYzhmMTQwZWU2MTRjMzg4MWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "29/10/2017", "checkOut": "30/10/2017", "lowestPrice": "US$35", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78861971":"OrbitzEWS","33296894":"Expedia","64695022":"AccorIB","109268805":"HotelsCom2IB","53946543":"TravelocityEWS","34377783":"Hotwire","65324522":"BookingCom","79414405":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (687)
    There are newer reviews for Mercure Surabaya
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    11 - 15 of 442 reviews

    Reviewed 16 August 2017 via mobile

    The hotel itself is very pretty on the inside with cool style and architecture. The room (Superior) is big with a flat screen TV, nice toilet and a big bed. Very good so far. The price of the hotel room itself is actually towards the...More

    Thank YannikBoserup
    Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 31 August 2017

    Dear YannikBoserup Thank you for the kind comment given. Please rest assured that we have shared back your comments with the Department Heads concern, for their evaluations and future improvement. Once again thank you for alerting us to this matter. We will keep on improving...More

    Reviewed 13 August 2017

    We stayed here for one day on our way to other parts of Indonesia. We found it to be mainly a business hotel. It is in the heart of Surabaya - around half an hour or more from the airport. The rooms are average sized...More

    Thank abhi2001_10
    Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 24 August 2017

    Warmest greetings from Mercure Grand Mirama Surabaya, Thank you for your kind feedback given to us. We are so sorry to hear some issues you had with us. Please rest assured that the comments given regarding the guarantee of reservation, Welcome drink as well as...More

    Reviewed 7 August 2017

    Great hotel. Easily accessible to everything Surabaya has to offer. Stayed in a superior room - decent sized room, great aircon, daily complimentary mini bar (Non-Alcoholic), rainfall and handheld shower heads worked well. Great on site facilities - decent sized outdoor swimming pool, well equipped...More

    Thank DeanVlek
    Response from Sugito A, General Manager at Mercure SurabayaResponded 13 August 2017

    Dear DeanVlek, We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya. It is always a pleasure to hear our valued customer comfortable during stay as well as enjoy Restaurant Service also Gym in Mercure Surabaya. I will share...More

    Reviewed 4 August 2017 via mobile

    Spend 4 nights at the hotel for business trip. Easy check in and out, staffs friendly and well-trained, complete facilities, kids pool available. But above all the food at the restaurant for breakfast, lunch and dinner was great. The food tasty and varied from indonesian...More

    Thank AlitcadWahyudi
    Response from Sugito A, General Manager at Mercure SurabayaResponded 7 August 2017

    Dear Alitcad Wahyudi, We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya. It is always a pleasure to hear our valued customer comfortable during stay as well as enjoy Restaurant Service in Mercure Surabaya. I will share your...More

    Reviewed 9 July 2017 via mobile

    I've stayed a couple of times in this hotel, in the suite and deluxe rooms, and I have experienced both the old part and the new part of the hotel. I must say I am impressed with the new part of the hotel, the rooms...More

    1  Thank Ivander A
    Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 12 July 2017

    Dear Ivander A, Greetings from Mercure Grand Mirama Surabaya, Thank you so much for the review. It is always a pleasure to receive the positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better...More

    Quest Hotel Surabaya
    321 reviews
    #59 of 135 hotels in Surabaya
     
    Grand Darmo Suite by AMITHYA
    391 reviews
    #18 of 135 hotels in Surabaya
     
    Artotel Surabaya
    487 reviews
    #8 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    226 reviews
    #34 of 135 hotels in Surabaya
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Outdoor pool
    • Golf Course
    Details
    • Price range
    • US$34 - US$55 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Surabaya
    • #15 Spa Hotel in Surabaya
    • #18 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 257
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, ACCOR, Agoda, Expedia, Priceline, Cancelon, TripOnline SA, Orbitz, Hotwire and Travelocity so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Mercure Surabaya Hotel Surabaya
    Add Photo Photos
    Traveller (276)
    Dining (83)
    Room & Suite (79)
    Pool & Beach (16)
    Hotel & Grounds (184)
    Bathroom (16)
    Family and Play Areas (4)
    Business Centre & Event Rooms (3)
    Nearby
    Sponsored by:
    Grand Darmo Suite by AMITHYA
    391 reviews
    .81 km away
     
    Artotel Surabaya
    487 reviews
    .57 km away
     
    Quest Hotel Surabaya
    321 reviews
    .10 km away
     
    Hotel Santika Pandegiling Surabaya
    226 reviews
    .84 km away
     
    Nearby Restaurants
    Ayam Bakar Primarasa
    228 reviews
    .38 km away
    Carpentier Kitchen
    73 reviews
    .33 km away
    Rawon Kalkulator
    62 reviews
    .30 km away
    Hari Hari Resto
    32 reviews
    .46 km away
    Nearby Attractions
    Surabaya Town Square
    467 reviews
    1.48 km away
    Bungkul Park
    712 reviews
    .69 km away
    Suroboyo Monument
    174 reviews
    1.23 km away
    Monumen Perjuangan POLRI
    63 reviews
    .50 km away
    Ask a question
    Questions & Answers
    Bayu S
    30 November 2016|
    AnswerShow all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    19 October 2014|
    AnswerShow all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
    Read review
    "Our room was fine and quiet. Not sure about any of the others"
    Read review
    "Ask for their new wing."
    Read review
    "new renovated room (620) exactly at front of the lift. nice view"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing