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The hotel itself is very pretty on the inside with cool style and architecture. The room (Superior) is big with a flat screen TV, nice toilet and a big bed. Very good so far.
The price of the hotel room itself is actually towards the...More
Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 31 August 2017
Thank you for the kind comment given. Please rest assured that we have shared back your comments with the Department Heads concern, for their evaluations and future improvement.
Once again thank you for alerting us to this matter. We will keep on improving...More
We stayed here for one day on our way to other parts of Indonesia. We found it to be mainly a business hotel. It is in the heart of Surabaya - around half an hour or more from the airport. The rooms are average sized...More
Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 24 August 2017
Warmest greetings from Mercure Grand Mirama Surabaya,
Thank you for your kind feedback given to us. We are so sorry to hear some issues you had with us. Please rest assured that the comments given regarding the guarantee of reservation, Welcome drink as well as...More
Great hotel. Easily accessible to everything Surabaya has to offer.
Stayed in a superior room - decent sized room, great aircon, daily complimentary mini bar (Non-Alcoholic), rainfall and handheld shower heads worked well.
Great on site facilities - decent sized outdoor swimming pool, well equipped...More
Response from Sugito A, General Manager at Mercure SurabayaResponded 13 August 2017
We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya. It is always a pleasure to hear our valued customer comfortable during stay as well as enjoy Restaurant Service also Gym in Mercure Surabaya.
I will share...More
Spend 4 nights at the hotel for business trip. Easy check in and out, staffs friendly and well-trained, complete facilities, kids pool available. But above all the food at the restaurant for breakfast, lunch and dinner was great. The food tasty and varied from indonesian...More
Response from Sugito A, General Manager at Mercure SurabayaResponded 7 August 2017
Dear Alitcad Wahyudi,
We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya. It is always a pleasure to hear our valued customer comfortable during stay as well as enjoy Restaurant Service in Mercure Surabaya.
I will share your...More
I've stayed a couple of times in this hotel, in the suite and deluxe rooms, and I have experienced both the old part and the new part of the hotel.
I must say I am impressed with the new part of the hotel, the rooms...More
1 Thank Ivander A
Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 12 July 2017
Dear Ivander A,
Greetings from Mercure Grand Mirama Surabaya,
Thank you so much for the review. It is always a pleasure to receive the positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better...More
US$34 - US$55 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#11 Business Hotel in Surabaya
#15 Spa Hotel in Surabaya
#18 Luxury Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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