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Mercure Surabaya

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Traveller (306)
Room & Suite (102)
Dining (82)
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Overview
  • Excellent21%
  • Very good52%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“pizza hut”(8 reviews)
“new building”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (741)
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All reviewspizza hutnew buildingchinese restaurantaccor hotelssuperior roomwelcome drinkswimming poolnice hotelbusiness triptunjungan plazablue bird taxitaman bungkulchecking inmeeting roomfront officebreakfast buffet ispleasant stay
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151 - 155 of 468 reviews
Reviewed January 11, 2016

smart coice to choose this hotel cause located on strategic place, service was excellent with fast respon, the room very nice n comfortable, also for the breakfast, friendly staff but seems difficult to connect wifi access, almost need unsimple log inMore

Thank Lux_rois
Response from Sugito A, General Manager at Mercure SurabayaResponded January 12, 2016

Dear Mr. Rois, Thank you for your support toward Mercure Grand Mirama Surabaya. We are more than happy having you stay with us when you visit Surabaya. It is our pleasure to give the best services and facilities we have to make your stay memorable....More

Reviewed January 11, 2016 via mobile

They called themselves a 4-star Hotel, don't trust them. Their outstanding service is way beyond 5-star. I had beautiful lunch experience in Trimurti Restaurant of Mercure Grand Mirama Surabaya. They offered us Internatiol Buffet Lunch, complete with their live-cooking stations of Soto Mirama Dan Beef...More

Thank Aviv Z
Response from Sugito A, General Manager at Mercure SurabayaResponded January 12, 2016

Dear Mr. Aviv Z, Thank you for your support toward Mercure Grand Mirama Surabaya. It is our pleasure to give you the best services and facilities we have to make your period of stay become memorable. We very appreciate your positive reviews from the bottom...More

Reviewed January 4, 2016

We stayed for four nights, including over New Year and had been kindly upgraded to a suite in the old wing by Trio. The suite was comfortable and certainly let us spread out and enjoy our time in Surabaya. The room overlooked Damo and was...More

Thank Fresco09
Response from Sugito A, General Manager at Mercure SurabayaResponded January 5, 2016

Dear Mr. Fresco09, Thank you for your support toward Mercure Grand Mirama Surabaya. We can not thank you enough for your testimonial. Very appreciate your positive reviews and your suggestions. We will take action for these matters and discuss it with management in order to...More

Reviewed January 2, 2016

we were assisted as a priority guest. they provide us a new furnished room in the new building..cozy and modrn romantic room. breakfast was so accor, full of choice including great coffee along with. hadn't have sufficient time to swim, so i didn't know the...More

Review collected in partnership with Accorhotels.com
Thank Ridwan K
Response from Sugito A, General Manager at Mercure SurabayaResponded January 5, 2016

Dear Mr. Ridwan, Thank you for your support toward Mercure Grand Mirama Surabaya. We are very happy to hear that you like our new room and breakfast menu during your stay. Hopefully we satisfied your needs and meet your expectation with our best services and...More

Reviewed January 2, 2016 via mobile

Stayed here for 2 night. Booked 4 rooms. Upgraded to premier superior room which is in the new building with new design. However the new room is smaller than then the old one, soundproof is very very poor. The fridge is not working during our...More

Thank Arief H
Response from Sugito A, General Manager at Mercure SurabayaResponded January 10, 2016

Dear Mr. Arief H, Thank you for your support toward Mercure Grand Mirama Surabaya. We are deeply apologizing for several things that made your stay inconvenient. Very appreciate your critisms and we absolutely will talk about those matters to our Management. We will continue to...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$34 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$34 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (306)
Room & Suite (102)
Dining (82)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
November 30, 2016|
AnswerShow all 7 answers
Response from Sugito_1 | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
October 19, 2014|
AnswerShow all 4 answers
Response from Sugito_1 | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"no comment on this, mine was great"
Read review
"Ask for newly renovated rooms. They are better, but may require room upgrade (pay more)."
Read review
"good location , good pool view 317"
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"Its suite rooms are very wide equipped with bathup"
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