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The Deluxe Room was nice and big except the bed was too soft. Compulsory New Year's Dinner was unappetizing. The main courses were stone cold especially the chicken was hard like rock. Not many facilities in the hotel. The disco was opened to public and...More
the 10 of us checked in on Mon, 11 Dec'17 for 3D2N stay at the hotel...check-in was fuss free and the staff were friendly and helpful...upon returning to the hotel after dinner, we returned to our rooms and had wanted to keep some of our...More
Upon arrival at Pacific Palace Hotel, I was really amazed with the size and grandeur of the lobby. My room was a Cabin Room, which overlooked the outdoor parking and the entrance of the popular Discotheque. I was surprised that despite some feedback of loud...More
Response from Monica W, Front Office Manager at Pacific Palace HotelResponded 3 October 2017
Dear Mr Jeffkgy
Warmest greeting from pacific Palace Hotel
What a wonderful note ! Thank you for taking the time to share your experience with us.
I am delighted that you left the hotel with such good memories following your recent stay. Your special recognition...More
One of the best hotel in batam, excellent management , friendly, helpful, attractive & fast thinking staff!! Breakfast is too good!! Room is big, clean & comfortable!! Definitely will come back again & will recommend this hotel to family and friends..Thank u for your serviceMore
1 Thank MohamedTahir
Response from Monica W, Front Office Manager at Pacific Palace HotelResponded 5 September 2017
Dear Mr Mohamed Tahir
Warmest greeting from Pacific Palace Hotel Batam
Thank you for spending your time to review us on Tripadvisor and to let us know your experience in our hotel. We appreciate your feedback which will be shared to the entire team for...More
Good and strategic location close to the mall and supermarket, mini market and restaurants.
However the breakfast was lame and the staff under trained . They are friendly and helpful but unprofessional.
The hotel is old and stinky, dirty, dusty and cluttered and messy. There...More
Thank Leny H
Response from Monica W, Manager at Pacific Palace HotelResponded 10 August 2017
Dear Ms.Leny H
Firstly, I wish to personally thank you for providing us feedback following your stay at Pacific Palace Hotel Batam. I am sad to know that your experience with the breakfast and service our staff at restaurant and also the room was not...More