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I reserve rooms thru mercure batam offical website, we received a confirmation email that rooms has been reserved. When we arrived, system shows our reservation did not went thru. The reservation staff mention tha our payment never get thru and our reservation has been cancelled....More
Old and tired hotel. Hotel is not centrally located. Front desk courteous and helpful. Room is spacious but smell musty. Air conditioning is very cold even after turning up temp. Small Swimming pool on upper floor but no lifeguard. Hotel is lax on Swimming attire....More
Stayed for a night as our usual hotel were fully booked. We don't expect much for a three star hotel but it seems they got renovation going on. Building looks old and smoky damp smell along hotel corridor . We stayed on the 5th floor...More
Spent my eve of new year 2017. Room is big and spacious bedrooms. Clean and big bed. Breakfast is not much but still the basic foods. But then for a rate we paid still worth it. Staff are friendly and quick getting things done when...More
Arrived late in the night and managed to get a room pretty quickly. The room is huge but there is a very strong smell of old funiture and furnishing. Air con was not cold and there are loud noise coming from outside the window. The...More
Response from Mercure_Batam, General Manager at Mercure BatamResponded 22 November 2016
Warmest Greetings from Mercure Batam.
Thank your for taking time to provide feedback about your stay with us.
TripAdvisor is proud to partner with Agoda, Travelocity, Hotwire, Orbitz, TripOnline SA, Cancelon and HotelQuickly so you can book your Mercure Batam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from Mercure_Batam | Property representative |
Dear Valuable Guest;
referring your question The Mercure Batam hotel near to Habourbay 10 minute,sekupang Ferry terminal 30 Minute and Batam centre 20 minute .distance , we have taxi with charge IDR.150.000 or 17 Sing$ one... More
Dear Valuable Guest;
referring your question The Mercure Batam hotel near to Habourbay 10 minute,sekupang Ferry terminal 30 Minute and Batam centre 20 minute .distance , we have taxi with charge IDR.150.000 or 17 Sing$ one way .
we have swimingpool for children,
Heru Wibowo (General Manager)
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"Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer..."