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Novotel Manado Golf Resort & Convention Centre

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Novotel Manado Golf Resort & Convention Centre
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451 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Manado Golf Resort & Convention Centre
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Showing 318: English reviews
Jakarta, Indonesia
Reviewed 28 July 2015

We were travelling to Manado last week and stayed for 3 days in Superior room. The room is nice and quite spacious, only we felt a bit uncomfortable with the noise of footsteps sounds from people that passed over the aisle. I think you need to consider laying down carpet to reduce such noise. Also, i got surprised by the...

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Helpful?
1Thank Astrid L
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Ms. Astrid, Thank you for your review. We apologize that the noise was really unexpected. At Novotel Manado, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing...

Woolgoolga, Australia
Reviewed 1 July 2015

Had a very delightful evening meal at the Novotel restaurant. Food was very good and the associated band and singers set up a very delightful family evening. We only had an evening meal in the restaurant and found the atmosphere beside the pool very good. The staff very helpful and were excellent at cooking a selection of different fish of...

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Helpful?
Thank Ron C
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Ron, Thank you so much for your amazing review. We are happy to hear that you have found us and you have an enjoyable time during your stay. We are excited to have you come back and have further nice experience in Novotel Manado. Thanks again, Debby Gerung

Jakarta, Indonesia
Reviewed 30 June 2015

I stayed in Novotel Manado for two nights - business. Rooms are clean and nice plus large. I have no problem with staffs regarding their services. it takes me about 30 minutes to the center of the city. Things that you must note when you stay here... the public computer is Apple so you need staffs to help you if...

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Helpful?
Thank Desieys
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Hello Desieys, Many thanks for your kind comments. We try our best to ensure that our guests will be comfortable during a stay in Novotel Manado. Hope we get the pleasure of having you stay with us again, you always have a home here. Warmest regards, Debby Gerung

Reid
Reviewed 10 June 2015 via mobile

It is the 5 time over 2 years I have been to the hotel and it seems that it is deteriorating each time, the staff are borderline and the food fails to improve!! This is very concerning when the menu is predominantly local and acquiring produce is not an issue. Rooms are ok but in need of repair. Just do...

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Helpful?
Thank Kenneth Paul R
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Hello Mr. Kenneth, Thank you for your reminding feedback. We would like to apologize for the inconvenience you may have experienced during your stay. You can be sure that your remarks on this regard have been addressed with General Management and Manager concerned, in order to ensure the satisfaction of our guests. We hope that you will give us another...

Jakarta, Indonesia
Reviewed 2 June 2015

We picked this hotel to overnight before heading out to Bunaken. The location is very convenient to the airport, but not convenient at all to downtown Manado. There is nothing to do in the area of the hotel except enjoy the golf or attend that convention. We were upgraded to a lovely room which was very much appreciated. However, with...

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Helpful?
Thank Mark M
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Mark, Thank you for your feedback. We strive to ensure that we meet our guest's expectations in all areas, however this is not possible without your constructive feedback, which will assist us in creating total satisfaction for all our guests. We look forward to welcoming you back to Novotel Manado. Kind regards, Debby Gerung

Helsinki, Finland
Reviewed 31 May 2015

We stayed a week in Novotel during our stay in Manado, but ended up changing hotel for the rest of our stay due to some serious issues in Novotel service. First good things: Room was among the best if not the best we had in Indonesia - Very stylish and nice. Also reception staff was effective, helpful and friendly. Pool...

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Helpful?
1Thank Mark V
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Mark, Thank you for sharing your review. Please accept our sincere apology for your disappointment of our services. From what you highlighted are most definitely not our standards and we are investigating it with respective department. Again, many thanks for your valuable comments. I hope we will get an opportunity to welcoming you back to Novotel Manado in...

Seoul, South Korea
Reviewed 25 May 2015

I've been stayed here several times, and they never disappointed me. Very peaceful and romantic atmosphere, good and kind staffs. It's little bit far from center of Manado, but that means it's out of crowds. You can visit Lippo Plaza just walking distance from the hotel where you can find restaurants, coffee shop, desserts and even movie theater. I will...

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Helpful?
Thank briankwon2015
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Brian Kwon, Many thanks for your kind review. Everyone is so nice because we have the best guests ! We will pass on your comment to Novan. Honestly, we are just there to help with all your need. Thank you for staying with us and please do come back to Novotel Manado.. Thanks for the love, Debby Gerung

Perth, Australia
Reviewed 21 May 2015

I have stayed here several times. Slight improvements. Customer service is clearly better. Eating has a way to go. Breakfast is basic and often the hot food is not hot. It is pre cooked refrigerated and placed on hot plates. Thus the food is cold to warm. Especially at breakfast. The hotel has only one eating place option. On this...

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Helpful?
Thank collie72
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Collie, Thank you for your feedback and your suggestion to our food & service quality. We have shared your comment with managers in charge. As to your info recently we ran out of stock soda ash in town however we make sure the pool is ready on your next visit. Hope to have you back soon at Novotel...

Indonesia
Reviewed 9 May 2015

I stayed overnight at this hotel because my brother in law's wedding. I get the special price using accor members and upgraded to a junior suite room with ample living space, kitchenette and a separate bedroom with a bathroom large enough. However my brother's superior room-bathroom didn't have a pleasant smell. Check-in process is fast enough, and the hotel is...

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Helpful?
Thank Rilly P
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your review following your stay at Novotel Manado. We are happy that you stayed with us on your brother in law's wedding, however we also sorry for the inconvenience of our bathroom smell. As for you info, we provide free parking for our guest staying inhouse. Again, thank you very much for your comment, we...

Jakarta, Indonesia
Reviewed 7 May 2015

I wrote this review as an appreciation to hotel staffs, especially Mr. Vanno, who gives superb service during my stay at Novotel Manado. From what i have concern this hotel have a great design and facilities. however in my personal opinion there is lack of quality control to maintain those great facilities of this hotel. for example when i got...

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Helpful?
Thank farid-aziz-saleh
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your assessment of our hotel and your suggestion to improve our room maintenance. We can assure you that we keep improving our room standard as it is one of our top priority. We look forward to welcoming you back to Novotel Manado so you can check on our improvements. Hospitably yours, Debby Gerung

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 

Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Region: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range: $56 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Novotel Manado Hotel Manado
Hotel Style:
#2 Luxury Hotel in Manado
#3 Spa Hotel in Manado
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Manado Golf Resort & Convention Centre staff and other travellers.
3 questions
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Questions? Get answers from Novotel Manado Golf Resort & Convention Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an executive room -- a lot more space for not much more cash.”
 of 5 bubbles JohnA299, 18 Dec 2016 | Read review
“Room on 2nd floor on south is more accessible to the pool.”
 of 5 bubbles wahyuni, 23 Nov 2016 | Read review
“For more quiet, ask for a room facing away from the pool”
 of 5 bubbles GeorgeI18N, 17 Oct 2016 | Read review
“There are rooms overlooking the golfcourse and mountain, and rooms overlooking the carpark ... make sure you specify!”
 of 5 bubbles frequenttraveller63, 3 Oct 2016 | Read review
“Check everything in the room before moving in. There are often problems with the plumbing and fixtures.”
 of 5 bubbles Nich0lasI, 3 Sep 2016 | Read review
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