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JW Marriott Hotel Medan

Hotels.comUS$54*
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#1 of 71 Hotels in Medan
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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JW Marriott Hotel Medan
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931 Reviews from our TripAdvisor Community

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Showing 695: English reviews
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Reviewed 6 days ago NEWvia mobile

I enjoyed its free jacuzzi with hot and cold pool, sauna, steam in the spa. Gym facilities is good but crowded. I like their staff friendliness and hospitality. Special thanks to Mr. Bambarg for his introducing Medan attraction to me during my first visit. I enjoyed the variety food in cafe, delicious at reasonable price range. Dun forget to use...

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Helpful?
Thank Lim T
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Lim T, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! I am then glad to hear that you...

Medan, Indonesia
Reviewed 1 week ago

good hotel, the service, the room, the food in restaurant is delicious..this is one of my favorite hotel in medan so far..but if you got room at floor 10th to top, the signal is not good enough..you need to go down so you can use your phone well..

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Helpful?
Thank swethamanik
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms swethamanik, With great appreciation, I thank you for your kind and wonderful comments regarding our hotel room and facilities at JW Marriott Medan. It's always great to know that you enjoy being at the hotel we are so proud to be one of your favourite hotel in Medan. Great to learn that you marked our service great. It...

Prague, Czech Republic
Reviewed 1 week ago

The room I got was upgraded for being a member and I was 100 percent satisfied. The TV remotes were 2 of them and a little tricky to use. They should have a simple instruction taped on each remote. Generally, the staff speak passable English and the phone conversation was sometiems very hard to understand but they tried best to...

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Helpful?
1Thank backpackmania
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Backpackmania, Firstly, I wish to personally thank you for providing us feedback following your stay at JW Marriott Medan. I am sad to know that your experience with us was not entirely enjoyable. As you know, we at the JW Marriott pride ourselves on the service we deliver and hence I am upset to know we fell short of...

southport
Reviewed 1 week ago via mobile

We arrived at the hotel way before the stated check in and we were given our room straight away. The room was spotless (2805) and the bed as ever in a Marriott hotel was super comfortable. We ate dinner in the main buffet and we were very pleased with the quality and selection of food on offer as we were...

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Helpful?
Thank juzzap
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Juzzap, Thank you for sharing your positive impressions of the JW Marriott Medan, part due to the gracious hospitality you received from our associates and I am so pleased to read that you had a memorable and enjoyable experience and that my team was able to exceed your expectations. We are very proud of our associates, who as...

Singapore, Singapore
Reviewed 1 week ago via mobile

Pretty charming hotel with extremely polite staff. Grand lobby with lounge on the right of the hotel and the restaurant on the left that serves a pretty decent spread of breakfast buffet. Room is spacious and the view is pretty gorgeous. Bed is firm but the 6 pillows on the king sized bed is a tad too flimsy for my...

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Helpful?
Thank Angel L
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Angel L, Thank you for sharing your feedback of the JW Marriott Medan, part due to the gracious hospitality you received from our associates and I am so pleased to read that you had an overall memorable and enjoyable experience. Our hotel has been indeed in the city for 8 years however, maintenance of the hotel has always...

Chevy Chase, Maryland
Reviewed 1 week ago

I stayed here for a couple nights on business. It's a beautiful property. My room on the 26th floor had spectacular views east over Medan. The gym on the 16th floor had a barbell bar (very rare in business hotels) and free weights, which enabled me to do a normal workout. That rarely happens when I travel on business. The...

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Helpful?
Thank Abbotsbury92
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Abbotsbury92, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! It's true that we are located in the city...

Reviewed 2 weeks ago via mobile

Simply the best hotel in median. The rooms are fantastic the service top notch. The staff makes you feel very welcome and will help with any problem you might have. The food here is the best I very came across at a hotel of any kind. Would definitely stay here again when in Median

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Helpful?
Thank Serjio L
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Serjio L, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. I'm glad to know that out staffs have made your staying experience even better! If you love our food, I hope you tried our most...

Medan, Indonesia
Reviewed 2 weeks ago

Stayed 1 night in this lovely hotel with family in a Deluxe room. At first, i was a bit disappointed when i had to wait for 1 hour full until i got a room because i saw other guests already got their room key while i was waiting in the lobby. But i had to wait until i asked the...

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Helpful?
Thank Julius R
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Julius R, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Thank...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Stayed here one night after coming back from Lake Toba. Wonderful and luxurious hotel and room. True to the JW brand. One hiccup though... we booked the last appointment for the spa. But halfway through the massage.. the music stopped. When we finished and came out from the room.. the spa was dark and no one was at the reception...

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Helpful?
Thank Lilaclines
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Lilaclines, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you enjoyed your time with us, especially with the pricing, service and facilities we are offering. It's great to hear that you made your time to try...

Reviewed 2 weeks ago

The room is spacious and cleanliness is okay. Service and response was quick, check in and check out was fast and great. I got free internet from Marriott membership. It would be perfect, if they have airport pick-up&drop service. So far the nicest hotel in Medan city. Good value of money for Marriott hotel chain.

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Helpful?
Thank marytanzil
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Mary T, On behalf the whole JW Marriott Medan team, it was our pleasure to have you here with us. Glad to know that you enjoy a whole bunch of benefits such as free internet from Marriott Rewards, one of the award winning membership. We appreciate you taking time to share with us about your experience while at...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Jade Chinese Restaurant
Jade Chinese Restaurant
Cuisines: Chinese, Asian
Marriott Cafe
Marriott Cafe
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $86 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#1 Spa Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not use Quan Spa, overpriced and unlicensed masseuses”
backpackmania, 16 May 2017 | Read review
“Higher floor will be better.”
  • View from my room during sunset
  • Amenitiesset in the toilet are complete but the quality is average. Not a 5 star standard IMO.
  • My room was on 22nd floor
  • Bathtub and shower are separated. look at the glass man....^^
435juliusr, 10 May 2017 | Read review
“Higher floors offer great view of city”
Dungdang, 24 Mar 2017 | Read review
“High floors, facing the city”
  • Business King Room
681veran, 20 Mar 2017 | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
AntonWidodo, 8 Mar 2017 | Read review
5 of 5
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US$54* /night
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Prices are for 1 room, 2 adults
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