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JW Marriott Hotel Medan

1,078 reviews
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Traveller (826)
Room & Suite (283)
Dining (84)
Overview
  • Excellent56%
  • Very good33%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Medan
Special Offer: Premium Room Offer
Hotel deals
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,078)Write a Review
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171 - 175 of 803 reviews
Reviewed 2 January 2017

We had 2 nights at the Marriott and found the place to be immaculately maintained,excellent staff and service. Good dining experience. The room was a delight, especially with a fully functional bath that had an ample supply of hot water, a rarity in many Indonesian...More

Thank NickHyam
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 January 2017

Dear Mr/Ms NickHyam, It is always encouraging for the team to read such positive comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. I also appreciate your recognition of our staff services, We will share your comments...More

Reviewed 1 January 2017

I had a business trip to Medan, and during my trip I stayed at JW Marriott for two nights. Everything was running so smoothly and was also in favor of me, as a hotel guest. Food and beverages quality were superb. Thank you Marriott.More

Thank RioTirta
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 January 2017

Dear Ms RioTirta, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. Furthermore, thank you for your positive comment on F&B, we...More

Reviewed 29 December 2016 via mobile

I strongly recommend you to stay at JW Marriott Medan when you come to Medan. This is my 3rd visit to this hotel, when the first and second visit had unpleasant experienced, but this time i had a wonderful and memorable stayed. Thanks to Mr....More

Thank Trie H
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 January 2017

Dear Mr Trie H, Firstly, a big thank you for your coming back to our hotel despite of the previous bad experience you had. Definitely we took your feedback seriously into various improvements and we thank you for sharing that with us. I'm so humbled...More

Reviewed 27 December 2016 via mobile

JW MARRIOTT Medan is Definitely the place to stay when you are in Medan, Indonesia. Every morning when I am ready to have my cappuccino or hot black coffee, there is a ginormous variety of fresh fruit, Indonesian classics, scrambled eggs and breakfast desserts at...More

Thank Paul C
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 28 December 2016

Dear Mr Paul C, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to...More

Reviewed 20 December 2016

My friend recommended me to stay at JW Marriot for my recent trip to Lake Toba. I realized there are more improvement to be done when the staff working in a small hotel in Lake Toba can provides me with a better service.More

Thank GleeLoveToTravel
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 21 December 2016

Dear GleeLoveToTravel, Firstly, a big thank you for your staying in our hotel and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver and I am upset to hear we didn't meet...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Airport Transportation
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#6 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#6 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (826)
Room & Suite (283)
Dining (84)
Pool & Beach (37)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Serjio L
4 March 2017|
AnswerShow all 11 answers
Response from PVK48 | Reviewed this property |
The airport has a fast train which is 30 mins if you manage to time it well. Costs 100,000 IDR ($10). After 9.30pm next one is not til midnight. I had to get a bus to town which was $2 but took well over an hour. Can get a... More
2
Votes
Vishnu V
2 October 2016|
AnswerShow all 5 answers
Response from vanessaharahap | Reviewed this property |
Yes i think so, but to more information please contact receptionist. Line: +61 4553333 😊
0
Votes
Hudsonmccraw
19 May 2016|
AnswerShow all 5 answers
Response from Fluffyplo | Reviewed this property |
It depends on what time do you arrive at the airport. If it is not in the rush hour (5pm - 7pm), then feel free to take Blue Bird Group Taxi from the airport to the hotel. It is more practical and might take approximately... More
2
Votes
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Room Tips
"The higher the floor, the better. Medan is very noisy."
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"ask for upgrade to executive deluxe"
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"Choose a higher room category"
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"Ask for a corner room. Bigger rooms with 180 view"
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