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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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908 Reviews from our TripAdvisor Community

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Showing 675: English reviews
Jakarta, Indonesia
Reviewed 26 March 2016 via mobile

I came here 21 March 2016 The bathroom is good but i'm disappointed why the hell there is not comb, there is not razor. I think thats strange to put the water for drink (aqua) in the bathroom. But the breakfast is good enough. There are various food to eat.

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Helpful?
Thank Andreas Syaloom K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr / Ms Andreas Syaloom K, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and rest assured that we...

amsterdam
Reviewed 25 March 2016 via mobile

Good location in centre Medan. Nice but dull outside pool with a good view, which can do with some work to make it more plesanr. Great lobby, but in this hotel you can feel to be in a lobby anywhere in the world. It just does not stick out, yet if you need an nice place to stay for just...

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Thank marcel v
Boston, Massachusetts
Reviewed 25 March 2016 via mobile

We were pleasantly surprised with or three day stay. The check in was fast and friendly the lobby lounge offered a fully stocked bar the room was to our high expectations. The only slight negative was the room AC did not cool the room during the mid day early evening hours even with the thick blinds closed.

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Thank Mwarren123
Amsterdam
Reviewed 22 March 2016

For a JW Marriott, the rooms are a bit worn out. Some lamps did not work and furniture needs clean up. The pool is perfect and good to relax. Petty, since the staff is very helpful and the breakfast is to die for! Really, don't miss the excellent breakfast buffet - probably the best (apart from the Peninsula in Hong...

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Thank AmsTravellers
Tangerang
Reviewed 15 March 2016 via mobile

Clean, nice, and decent place to stay. Also in the centre of the city. You do not habe to worry if you forgot to bring local electric head, they provide it. I really recommended this hotel whenever you go to Medan.

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2Thank Anna M
Batam Center, Indonesia
Reviewed 11 March 2016

We travelled to a family wedding in Medan and stayed as usual at the JW Marriott.We were met at check in by Mr. Pirton the room manager who checked us in promptly and took us personally to our room where a "welcome back" cake was waiting us! We extended our stay TWICE over the weekend and Mr. Pirton arranged everything...

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1Thank grdmck1
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs grdmck1, It is great to know that you had an excellent stay with us and that the team took care of your requests. We very much appreciate your recognition on the staff services, especially Pirton. Rest assured we will share your comments with the rest of the team, to celebrate their success. Thank you for sharing your review...

Shanghai, China
Reviewed 7 March 2016

My room is 2902. It's a non-smoking room. But if I turn on the air conditioner, it always smells smoking. I booked the hotel from March 4 to 7. The hotel facility is fine. So I booked another 2 days. I will check out on March 9. I've told the hotel reception I will stay 2 more days and the...

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2Thank helenawen
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Helenawen, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and rest assured that we will share your feedback with...

Jakarta, Indonesia
Reviewed 7 March 2016

There are only a few first class hotels in Medan and this is for me the best. Large rooms, well maintained. Large bathrooms with tub and shower, baywindows in the bathroom and you can see the city when taking a batch. Nice pool and large fitness center. Several restaurants and a good breakfast, bar with life music

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Thank CaptainIMR
Odenton, Maryland
Reviewed 7 March 2016

- The rest of the JW Marriott properties do not have to worry about this hotel setting a high standard they have to struggle to meet. Just the opposite; this property does not match the standards of the other JW properties we have stayed at. It is the little things that this hotel doesn't do that sets it apart. We...

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1Thank durayb2016
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear BJDMarylandUSA, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and rest assured that we will share your feedback with...

Singapore, Singapore
Reviewed 6 March 2016

This is the third time I stay at JW Marriot Medan in last 2 years, and I found the hotel getting better and better, both for the facility and service level by the staff the staff provide excellent service to make us feel like at home, and the location of the hotel at the central of the city give the...

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1Thank Mukhlisin2016
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Mukhlisin2016, It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your our facilities and services provided by our dedicated team members. We value your comments and suggestions which are shared with all and look forward to welcome you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $86 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
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 of 5 bubbles AntonWidodo, 8 Mar 2017 | Read review
“Rooms are overall very quiet. All rooms basically are facing the city view on different direction.”
 of 5 bubbles chiangf2014, 6 Mar 2017 | Read review
“Very good staff, rooms are luxurious with great views. food is excellent”
 of 5 bubbles 24fahadh, 28 Feb 2017 | Read review
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