We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

JW Marriott Hotel Medan

Show Prices
#1 of 69 Hotels in Medan
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
JW Marriott Hotel Medan
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

834 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott Hotel Medan
See the most recent reviews
Showing 622: English reviews
London, United Kingdom
Reviewed 23 August 2015

What really struck me when I set foot in the hotel was how bare and uninspiring the lobby was. There was nowhere obvious to sit and it was not welcoming at all. Going to the room I soon changed my mind because of the size of the bed and how comfortable It felt. I slept really well. The quality of...

 Report
Helpful?
Thank lily B
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Lily B As a Contributor on Trip Advisor, thank you for posting your review about our hotel. It was a pleasure to have you as our guest at the JW Marriott Medan and we are happy to read from your comments that you enjoy our property, especially our rooms. Your kind feedback is very much appreciated and we...

Jakarta, Indonesia
Reviewed 23 August 2015 via mobile

Spent 3 nights in JW Marriott Medan, me and my husband got warmest hospitality, excellent services from all staffs, nice room and also good foods. First thing, me and my husband would to say big thank you for Mr. M. Indra Ihwani, he is so helpful and very quick responsed to our needs. Chef Iskandar at coffee shop, thanks for...

 Report
Helpful?
Thank OrinRibaldi
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Orin Ribaldi Thank you for taking the time to share your feedback on Trip Advisor in regards to your recent stay at the JW Marriott Medan. Many thanks for your encouraging words to our Team and especially to Indra and Chef Iskandar. Your kind feedback is very much appreciated and will be shared within the team to celebrate...

Surabaya, Indonesia
Reviewed 22 August 2015

we (couple) had upgraded room,very large, beautiful scenery from our room, clean. Start from check in was very impressive quick. Swimming pool is also convenience to use, not very crowded. Location is prime

 Report
Helpful?
Thank franciscus heru S
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Franciscus Heru S Thank you for posting your review for JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards Gerald Moutte General Manager

Jakarta, Indonesia
Reviewed 21 August 2015

I can tell you that JW Marriott Medan is very good choice whenever you stay at Medan. Very good room with spacious and lux property as their standard, very nice hotel staff for their hospitality, perfect restaurant with a perfect food taste. Everything is perfect. Very recommended.

 Report
Helpful?
2Thank YohanesPeter
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms YOhanes Peter, Thank you for posting your review for JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated the cleanliness of our hotel and our staff, especially Vineet. Your kind feedback is very much appreciated and we look forward to welcoming you...

Manchester, Vermont
Reviewed 17 August 2015

Spent two nights here during a quick trip to Medan. Uber impressed with the hotel. Not only is it beautiful and well maintained, the room I stayed in was spacious and spotlessly clean. The staff was as friendly and attentive as any I've ever encountered (including bringing free bottled water to my room on demand). Ordered room service (breakfast) twice...

 Report
Helpful?
1Thank 2doglove
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms 2doglove, Thank you for sharing your kind feedback on Trip Advisor. We are delighted to hear that you found the hotel beautiful and the service friendly. We at the JW Marriott Medan strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured you...

New York City, New York
Reviewed 16 August 2015

A great experience in a excellent Marriott property. The staff was fantastic and even in an emergency, people such as Saddam rose to the occasion. Strong service by Indah in the lounge and others will have me return. Having stayed at another allegedly great hotel in Medan, I can say that the Marriott is the place to stay. I look...

 Report
Helpful?
1Thank Jacques398
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Jaxques398 Thank you for sharing your review on TripAdvisor. It is great to know that you had an excellent stay with us and that the team took care of your requests. We very much appreciate your recognition on the staff service, specially Saddam and Indah, who certainly are great assets to our team. Rest assured we will share...

london
Reviewed 11 August 2015

Hotel fantastic. Staff even better so accommodating. LOVED our stay with a group of 10. Cannot recommend it more highly. Nothing was too much trouble and the food great, rooms fabulous. Massage good..

 Report
Helpful?
Thank babyboomersLondon
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs BabyboomersLondon Thank you for posting your review for the JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated our restaurants and facilities. Your kind feedback is very much appreciated and will be shared within the team. We look forward to welcoming you...

Bali
Reviewed 7 August 2015 via mobile

To be honest I am not very impressed with the overall quality of this hotel. It's a bad case of style over substance. What's wrong? Let me count the ways: 1) one assumes that Marriott is in the hospitality business in Medan. Really?? Judged by the low quantity and quality of greetings I got during my week's stay there, I...

 Report
Helpful?
2Thank eesti_guy
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Eesti_guy Thank you for your comments through trip advisor. I would have been happy to hear about those comments during your stay, ensuring we deliver the service quality expected from a JW Marriott. Your comments will not go unnoticed and I will work with the Team to rectify them at once. We look forward to welcoming you back...

Reviewed 2 August 2015 via mobile

We stayed here for 2 Night, everything was very good and pleasent staff, they had knowledge about medan and everything was arranged for our departure to the AirPort. The pool and spa was relaxing and we had a nice 2 Night stay without problems at all. Would stay here any time i visit medan for sure.

 Report
Helpful?
1Thank Gustav A
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Gustav A Thank you very much for your kind words. It is great to hear that you enjoyed the room, Pool and spa, and that our staff service was up to your expectations. . I look forward to welcoming you back in the near future! Best Regards Gerald Moutte General Manager

Jakarta
Reviewed 2 August 2015 via mobile

Stayed for 2 nights to attend a family meeting. Reserved the excecutive plan. Check in was smooth, room in excellent condition. Tried the excecutive lounge and was satisfied. Breakfast was ok. The only drawback is the elevator, as we had experienced annoying problem where we could not push the right floor due to card not working properly. Otherwise a satisfying...

 Report
Helpful?
1Thank Farel S
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Farel S Thank you for sharing your experience at the JW Marriott Medan. I took note of your comments for the elevator card and will act accordingly. I apologize for the inconvenience. We look forward to welcoming you back again in the not too distant future. Best Regards Gerald Moutte General Manager

687 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (567)
Viewed
Hotel & Grounds (64)
Viewed
Room/Suite (127)
Viewed
View from Room (23)
Viewed
Pool/Beach Area (29)
Viewed
Dining (50)
Viewed
Bathroom (52)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (221)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (120)
Viewed
Business Centre/Function Rooms (4)
Viewed
Room/Suite (24)
Viewed
Hotel & Grounds (28)
Viewed
Dining (24)
Viewed
Pool/Beach Area (4)
Viewed
Other (36)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Medan hotels
1.3 km away
Aryaduta Medan
Aryaduta Medan
#6 of 69 in Medan
495 reviews
1.3 km away
Grand Aston Cityhall Hotel & Serviced Residences
1.3 km away
Hotel Santika Premiere Dyandra Medan
Show Prices
Show Prices
Show Prices
1.9 km away
Grand Swiss-Belhotel Medan
1.7 km away
Adimulia Hotel
Adimulia Hotel
#9 of 69 in Medan
48 reviews
22.7 km away
Hotel Deli River
Hotel Deli River
#2 of 69 in Medan
251 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $89 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Agoda, Hotels.com, HotelTravel.com, Travelocity, Priceline and Odigeo so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#2 Family Hotel in Medan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles e-funasan, 21 Nov 2016 | Read review
“nice room & great view”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
“Rooms at the ends of the hallways have amazing views on two sides.”
 of 5 bubbles starsky01, 2 Nov 2016 | Read review
“Choose a high floor.”
 of 5 bubbles Sowaran, 23 Oct 2016 | Read review
“Corner suites have a best view”
 of 5 bubbles wisenab, 17 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay