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Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
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684 Reviews from our TripAdvisor Community

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Showing 513: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Love the services provided by the staff, located beside shopping mall with convenient facilities n amenities. Shuttle service to nearby mall. Clean n cosy spacious room. Just LOVE all of it. Better than the ones in Batam. Would stay here again. The only disappointment was the rate for airport transfer was twice the rate compared to other hotel.

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Thank Kathy L
Reviewed 2 days ago NEWvia mobile

BBQ on the rooftop edge restaurant brought a taste of Australia to Medan the view is great the staff warm and friendly service is excellent food style is western but great thank you to everyone at Swiss belhotel for making my stay memorable

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Helpful?
Thank Mark S
jakarta
Reviewed 1 week ago

waiting too long to go up to 12 floor.please pay attention. thank you very much. the place is good because very near to mall. and you can find more food out side the hotel. the room is clean. keep up the good work

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Thank Darma N
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr/s. Darma, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and that you are taking your time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It is...

Melbourne, Australia
Reviewed 1 week ago via mobile

Stayed here many many times over the last few years for pleasure and work. Booking through Agoda.com or other booking agencies is never simple. Always takes forever to find the reservation. The fridges absolutely never ever work, incredibly frustrating. Staff are friendly and helpful. Plenty of options for buffet breakfast but vegetarians struggle especially in the restaurants. Clean but no...

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Helpful?
Thank Christie R
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Ms. Christie, Warmest Greetings from Grand Swiss-Belhotel Medan! Firstly, many thanks for being a loyal customer to our hotel; we appreciate greatly your feedback in Tripadvisor about your experience during your recent visit in Medan. We are delighted to hear that you had an excellent stay with us and particularly appreciate the service of our team members. We would...

Singapore, Singapore
Reviewed 2 weeks ago

I have stayed for one night on 23 Feb 2017. The hotel and its location is quite good. However, I had a very bad experience with the Massage. My room number was 1715 and I had ordered for a massage at around 10.40 pm for 90 minutes session. The female masseur who came is by the name of Rama. She...

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2Thank pioneeramartareksa
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize...

Reviewed 2 weeks ago via mobile

This is one of the best hotel in medan, the room kind of dark but you can open the glass wall vitrage and you get the view of city, food is good especially breakfast, and its cheap for a 5 star hotel. The location Is in The Centre of city so it Is easy to go anywhere. Within The hotel...

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Thank nizam a
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr/s. Nizam, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and you were very pleased with the room condition,...

Brewster, New York
Reviewed 3 weeks ago via mobile

The hotel in itself is nice, comfortable with good service. However the floors and room have a strong mildew smell. Looks like the hosed down the carpets instead of steam cleaning them. Although I did not detect mold. The smell at times was unbearable. I also don't think the hotel ventilation was adequate .

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Thank licketysplit59
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize...

Reviewed 4 weeks ago via mobile

Nice room, bed is very comfortable, toilets is quite spacey. Staffs are helpful and friendly too, very efficient. My frozen stuff can be well kept in concierge till next day I checked out. The view is nice bar at 26th floor with big lounge area and live band. From wine to Margarita, all best. The Edge restaurant on 27th floor,...

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Thank Henry S
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Henry, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and you were very pleased with the room condition,...

Penang
Reviewed 4 weeks ago

Variety of food, good breakfast and dinner buffet,environment so well easy to shopping link to mall, tiptop services 👍 I will stay back in medan.. room nice got tub in bathroom , price also suitable!

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Thank Fatillah
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Fatillah, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and you were very pleased with the room condition,...

Medan, Indonesia
Reviewed 14 February 2017

The hotels room is pretty clean. But about the bathub and the towel, please add more shirt towel cause its not comfortable if i have to use general towel after get up from bathub. And about the breakfast, yesterday i skip the breakfast cause i'm in hurry and i try to ask to delivery it but GSB doesnt have kind...

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Thank yesica2017
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Ibu Yesica, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 

Additional Information about Grand Swiss-Belhotel Medan

Address: Jl. S. Parman 217, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $80 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#2 Spa Hotel in Medan
#2 Luxury Hotel in Medan
#3 Family Hotel in Medan
#3 Business Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Grand Swiss-Belhotel Medan staff and other travellers.
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Questions? Get answers from Grand Swiss-Belhotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room is clean”
 of 5 bubbles darman2016, 11 Mar 2017 | Read review
“Ask for a high level room for great view”
  • View from the 20th floor
 of 5 bubbles Missmatya, 25 Jan 2017 | Read review
“Try to be familiar with rooms equipment on check in and ask higher floor”
 of 5 bubbles MasJ-S39, 16 Jan 2017 | Read review
“Rooms heading north or south, higher that 9th floor. Avoid rooms in the corner of the building which are usually smaller.”
 of 5 bubbles aji_44y, 9 Jan 2017 | Read review
“Please keep cleaning in the room, especially under the bad, i found waste under the bad and under the lamp-ion lamp. For the overall is OK, thank you very much”
 of 5 bubbles budia2017, 4 Jan 2017 | Read review
5 of 5