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The staff are very friendly and helpful, however the hotel itself is not being maintained to a four star level. There is an awful smell of sewage as you enter the hotel and the rooftop dining area looks very tired.
If you are staying in...More
Wifi in/out. We waited more than 1 hour and 20 min for our food and we was the only one in the restaurant.
Coffe station was the same - normaly 45 min.
The staff was extremly rude and show their anger when refused...More
It is located in the centre of Medan City. It is located nearby the famous tabona restaurant and chicken noodle Kumango. The hotel service and the staff are nice. They also serve variant food for breakfast buffet. The superior room is not too large but...More
I just spent a night there because I wanted to get closer to the city center rather than the outskirts of the city. The central location is definitely the one and only strenght of the Hermes Palace (and yes the breakfast area has a nice...More
Response from Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLENResponded 30 March 2017
Warm Greeting from Hermes Palace Hotel Medan.
Thank you for your review. We are pleased to hear about you comment, its very valuable for us. we will improve to make our customers happy and satisfaction stay in Hermes Palace Hotel. Once again, thank...More
Stayed in this hotel for couple times and just recently 3 consecutive nights. Hotel was clean and staff was friendly. The food was good and the price was cheaper as i booked directly through its website and got free room upgrade and free laundry. Close...More
Thank Era M
Response from Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLENResponded 20 March 2017
Dear Era M,
Warm Greeting from Us in Medan.
thank you very much for your enjoyable stay in Hermes Palace Hotel Medan, and taking time to share your comments with us.
we will maintain and improve all our facilities, product and services as well and...More
US$35 - US$55 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available
Number of rooms
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