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Four Points by Sheraton Medan

PricelineUS$37*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Four Points by Sheraton Medan
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291 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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Jakarta, Indonesia
Reviewed 1 week ago NEW

Stayed here for three nights. Room was very comfortable (for its price), superb breakfast and good concierge services. Location and parking is convenient, short drive to Medan central area. In addition, no sign that this was actually a refurbished hotel, everything is very well decorated and taken care of.

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Helpful?
Thank Rizbas
Management response:

Dear Rizbas, Thank you also sharing your positive comment about our tasty breakfast, our concierge services and our the spacious of parking lot. we really happy to hear that you have a great experience stay with us. we are looking forward to welcome you for your next visit. Thank you Wenny Suwisno Director of Sales Four Points By Sheraton Medan

Singapore
Reviewed 1 week ago

First impression of the lobby is really quite grand for the four points brand. Stayed here for 6 nights, felt that it could be better. I can see that these associates are trying hard, so maybe they will be better after 6 months? Upon check in, it took longer than expected as they are trying to upgrade me but then...

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Helpful?
Thank Bubbsy99
Management response:

Dear Bubbsy99, I'm apologize for your unpleasant stay experience with us . We really appreciate your comment. it really help us to evaluate what we need to improve. Thank you for your valuable time to write the review. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving...

Jakarta, Indonesia
Reviewed 1 week ago

I stayed there a few days after they opened that new hotel: - it is great that there is a Starwood hotel in Medan. - the entrance is impressive for that range of hotel. - as platinum/Ambassador SPG member, they were very welcoming. And I could feel they were briefed about me coming with the counter staff calling the boss...

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Helpful?
Thank Stoufensen
Management response:

Dear Stoufensen, Thank you for the wonderful review regarding your staying expiriance with Four Point by Sheraton Medan. we appreciate with your positive comment about how impressive our entrance, the warmth welcome from our team and also to meet the SPG service standard. Therefore, We look forward to seeing you back soon to Medan and have a fabulous experience stay...

Singapore, Singapore
Reviewed 2 weeks ago

This hotel was refurbished and rebranded to the Four Points label. The building is a bit ostentatious, but the interior has a modern look typical of the Four Points stable of hotels. The Good: * Ample counter tops for storage of stuff. * Generous offering of toiletry. * Well-stocked mini-bar. * Comfortable bed. * Carpeted floor gave a cosy feeling....

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Helpful?
Thank Asimofee
Management response:

Dear Asimofee, Thank you for staying at Four Point By Sheraton Medan and taking your time to write a review regarding your recent stay. We really appreciate your comment about the overall experience at the hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent...

Kuta, Indonesia
Reviewed 3 weeks ago via mobile

This hotel is well located in the city center. Good room and amenities with good level of sound proof, and worth the price. If we talk about the service, they staffs really need a Back to back Training session about basic things such : how to smile, how to greet the guest. I didn't receive any greetings during my stay...

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Helpful?
Thank Riiiiiiich
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Mr.Riich Thank you for taking time to share your comment during stayed in our hotel, I am continuously working with my Front Desk teams to ensure that they have enough hospitality basic training so that similar case will not be happened in future. I am also apologize that our break fast was not made your expectation, I have been...

Zurich, Switzerland
Reviewed 3 weeks ago

The hotel was only recently rebranded to a Four Points by Sheraton. So they are still in the process to adjust to Starwood standards. The staff throughout the hotel is very friendly. Though check-in was very slow. Check-out also took some time as they don’t observe the queue (whoever jumps the queue gets served first). The room was clean and...

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Helpful?
Thank mkoller
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Mr. Mkoller Thank you for staying at Four Point By Sheraton Medan and taking your time to write a review regarding your recent stay . We really appreciate your comment about the overall experience at the hotel . Currently we just re branding to Four Point By Sheraton Management and just migrated system at Front Office so make check...

Reviewed 4 weeks ago via mobile

Beautiful hotel, with very clean surrounding.Very helpfull staff especially Sartika at the back of the counter.Our trip is complete with her help.A piece of advice please talk to the hotel staffs and plan your trip.They are very helpful.Thank you guys! You guys are awesome!

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Helpful?
Thank Hooshmand R
Izwan_Jahri, Manajer Hubungan Tamu at Four Points by Sheraton Medan, responded to this review

Dear Hooshmand R Thank you for choosing Four Point By Sheraton Medan during your last visit to Medan and for taking the time to provide us with your comments on Tripadvisor! We are delighted to know that you truly our facilities and our team are commit try our best to taking care of all our customer to make their stay...

Jakarta, Indonesia
Reviewed 4 weeks ago

The room was very nice, spacious, bed is comfy, shower ran well, it's clean, and it has excellent gym. The location is great, not too far from city center and close to Duren Ucok, Napoleon cake, etc. It was also easy to find blue bird taxi. The hotel, however, needs to improve its services. It took sometime to check-in and...

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Helpful?
Thank Abdi617
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Thank you for staying at The Four Point By Sheraton Medan, and for taking the time to thoroughly share your staying experience, We also delight to know that you enjoy our spacious bed and our new Gym facility. Also, your feedback in regards to the check out process more than 25 minute and free mineral water and room amenities was...

Singapore
Reviewed 15 April 2017

Previously known as Grand Serela Medan. This is a well-appointed Hotel, clean and well decorated. Rooms are not big but spacious enough for 2 persons with 2 large size bags. View from the room is not great especially on the lower floor but we can live with it in exchange for good sleep quality. Breakfast served is good, though variety...

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Helpful?
Thank Kool123934
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Kool123934 Thank you for taking your time to write a review regarding your recent stay at the Four Point By Sheraton Medan. We really appreciate your positive comment about the overall experience at the hotel. And also thank you for your feedback and appreciate about our variety of b fast not meet your expectation and we do start to...

Reviewed 15 April 2017

Having never traveled to Indonesia, I felt most comfortable in a familiar Starwood brand hotel. English was no problem at all and it was a lot more grandeur than expected. Its a great place to find refuge from the bustling city of Medan. My room was quiet and very clean. They have an awesome gym and rooftop pool. As a...

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Helpful?
Thank Jonathan F
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Jonathan F Thank you for your great comments at TripAdvisor and it is a pleasure for me to hear that you were enjoying our hospitality during your stay with us, especially that you enjoy our room , gym , restaurant and also others hotel facilities .Together with our associates members, we are committed to make every stay is memorable,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on ... more   less 

Additional Information about Four Points by Sheraton Medan

Address: Jln. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Serela Medan)
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $57 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Medan 4*
Number of rooms: 220
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Hotel Style:
#6 Luxury Hotel in Medan
#6 Business Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Medan staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room away from the lift area.”
Asimofee, 5 May 2017 | Read review
“Business Room”
Honeypie78, 6 Apr 2017 | Read review
“Area lantai yang tenang di Lt. 7”
gabby_vinnia, 13 Feb 2017 | Read review
“higher floor for best view”
rizalerickson, 24 Oct 2016 | Read review
“good ornament”
danielnaldo14, 13 Oct 2016 | Read review
5 of 5
Priceline
US$37* /night
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Hotels.comUS$45
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Prices are for 1 room, 2 adults
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