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Mercure Padang

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Mercure Padang
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442 Reviews from our TripAdvisor Community

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Showing 261: English reviews
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London, United Kingdom
Reviewed 1 week ago

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jeffsal
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. Jeffsal Warmest Greeting from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith allow me to apologize for the inconvenience that occurred during your stay with us, input and comment that...

Reviewed 1 week ago

Stayed at Mercure Padang for two nights for a business trip. Located 2 minutes walk from the main road and the beach. Taxi is ready 24 hours in front of the hotel, ease your mobility. Check in swiftly, no issues. Made the booking via their call center. Front office staff was helpful and courteous. I stayed at twin share room...

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Helpful?
Thank rifqi f
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear rifqi f Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Your positive comment will encourage us to provide better service to all of our guests. We are looking forward...

Reviewed 1 week ago via mobile

This is my second time Mercure hotel, and I shall admit that the room and ambience is worth the price. It was a business trip after heading back from Muara Labuh. Here is my review of Mercure Padang hotel. ¤ Location It takes about 30-45 minutes to reach the hotel from airport. You can go to the beach, Pantai Padang,...

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Helpful?
Thank anahusna
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Anahusna Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are delighted to know that our hotel is your first choice if you visit Padang. We have received your comment in TripAdvisor about our facility and service that meet your expectation, this is our...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Stayed only one night in transit, staff were very impressive, they spoke good English and the hotel was very clean. Could not fault it at all! Will definitely stay there again when I'm next in Padang.

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Helpful?
Thank jim_outred
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. Jim_outred Warmest Greetings from Mercure Padang. Thank you very much for choosing Mercure Padang when you have a trip to Padang. We are very much appreciate with your comments regarding to your stay at the Mercure Padang. It is always a pleasure to receive positive feedback from our valued guests like you. It strongly motivates us to always...

Carmel Valley, California
Reviewed 3 weeks ago

Our deluxe room was small but had a great view of the ocean. Room 622. Bathroom with shower stall, hair dryer, two bottles of water. Close enough to walk to beach. Our service at dinner time was terrible. The food was spicy though we requested no spice and the food was inexpensive.

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Helpful?
Thank Sebastian3962
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Sebastian3962 Warmest greetings from Mercure Padang… Thank you very much for choosing Mercure Padang when you have a trip to Padang. We are concerned and deeply apologize to learn that you have some experience which is the problem of the restaurant service. We will always to try improve our service and make guest satisfied. We look forward to welcoming...

Jakarta, Indonesia
Reviewed 3 weeks ago

We booked 22 rooms via local travel agent, and specified that we wanted all non smoking rooms. The hotel sent confirmation, all are OK. However, when we checked in, most of the rooms were smoking rooms. We were looking for hotel manager, but could not meet. Finally after waiting for quite sometimes, only several rooms were replaced with non smoking...

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Helpful?
Thank hendra600
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Bapak Hendra600 Warmest Greetings from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice and for taking the time to share your comment with us. We do apologize regarding our staff service which is slow responding and did not meet your expectation. I will share these comments with our team and I...

rome
Reviewed 4 weeks ago

Only stayed one night. The hotel met my expectations based on other positive reviews found online. Clean, comfortable bed, good location, good breakfast, dedicated staff overall a positive experience. I will be returning to Padang soon and will definitely stay here again.

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Helpful?
Thank La S
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. La S Warmest Greetings from Mercure Padang… We thank you for your visiting Mercure Padang and give valuable feedback in TripAdvisor. We are delighted to know that you enjoy your stay with us and thank you for pointing your comments regarding our facilities and services that met your expectation. We hope to be able to welcome you back...

Bandung
Reviewed 13 February 2017 via mobile

It seems that eveything is perfect with this hotel. Clean, modern, very warm service , large room, free parking, nice breakfast..... Especially I love their pool side bar and restaurant, from where you can enjoy a glance of the blue sea, and a very very beautiful sunset 😍😍( see attached pictures). And last but not least , I love the...

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Helpful?
Thank henryr945
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. Henry945 Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are delighted to know that our hotel is your first choice if you visit Padang. It is always valuable to hear from you how much you have been pleased by both our product &...

Jakarta, Indonesia
Reviewed 12 February 2017

Stay In Mercure Padang, a few weeks ago,Lobby floor look very shiny,reception is very helpful and friendly, cozy room & Clean, I met Housekeeping Staff in corridor, Also they are very fast respond,breakfast also very good taste, overall Okeee feel Like Home (Very recommended Hotel)

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Helpful?
Thank Edward L
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear, Mr Edward L Warmest Greetings from Mercure Padang… Thank you for sharing your feedback, definitely I will share your comment and input to my team. We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback from our valued guests like you. It strongly motivates us to always...

Bengaluru, India
Reviewed 2 February 2017

This a a beautiful hotel, bang by the sea and also a lovely restaurant. enjoyed the food after a very long long walk on the day of Id-ul-Ada (Called as Bakr-Id in India), when the whole city was shut. food and fresh fruit juices were fine. Except for the hot milk that I ordered later, which turned all my taste...

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Helpful?
Thank ChetanHD
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. ChetanHD Warmest Greeting from Mercure Padang… Thank you very much for choosing Mercure hotel Padang when you have a trip to Padang. We are concerned and deeply apologize to learn that you have some experience which is the problem of the restaurant service. We have tried to solve this problem and we will always try to improve our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Mercure Padang, where sunset and sunrise collide, affordable comfort with beautiful Padang beach view is the gateway to your business trip and leisure in West Sumatra. ... more   less 

Additional Information about Mercure Padang

Address: Jln. Purus IV no. 8, Padang 25115, Indonesia
Region: Indonesia > Sumatra > West Sumatra > Padang
Price Range: $71 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Padang 4*
Number of rooms: 146
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Padang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Padang staff and other travellers.
1 question
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Providence, Rhode Island

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Questions? Get answers from Mercure Padang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick the rooms facing the ocean”
 of 5 bubbles aurac2017, 4 Jan 2017 | Read review
“Ocean views are always a dream...especially with the sunsets”
 of 5 bubbles brucef779, 20 Nov 2016 | Read review
“I don't smoke so I ask to stay in no smoking floor.”
  • Room view
  • Bed
  • Table and minibar
 of 5 bubbles conanb34, 18 Nov 2016 | Read review
“choose the room which have an ocean view”
 of 5 bubbles Nio0502, 12 Oct 2016 | Read review
“Room overlooking the sea is really nice”
 of 5 bubbles Rheizka, 30 Sep 2016 | Read review
5 of 5