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Mercure Padang

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Mercure Padang
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442 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Bandung, Indonesia
Reviewed 29 January 2017

proses check in dan check out bagus. walaupun kami datang malam hari namun tetap dilayani dengan baik. sebaliknya, breakfast time adalah yang sangat mengecewakan. makanan yang disajikan enak dan lengkap namun untuk ukuran chain hotel bintang 5, servicenya menurut saya sangat buruk. terutama karena ini bukan hotel Mercure pertama yang saya pernah menginap. Ketika breakfast beberapa kali saya mencoba mencari...

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2Thank wentiaviyuvi
MercurePadang, Manajer Umum at Mercure Padang, responded to this review
Google Translation

Dear Ibu Wentiaviyuvi Salam Hangat dari Mercure Padang… Terimakasih atas kepercayaan Ibu untuk memilih Mercure Padang sebagai hotel pilihan untuk...

Reviewed 25 January 2017 via mobile

I stay 1 night for business trip. Hotel located near the beach (you can have room with beach view). I got the superior room (which is very spacy room, with spacy bathroom as well). The service is great. Breakfast with plenty of food choices, and taste good. Got free sate padang on harum manis restaurant, but the portion is small...

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Thank Rifki A
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Warmest greeting from Mercure Padang… I appreciate the time you have taken to write this gracious review for Mercure hotel Padang during your stay with us. We are very pleased to know that our hotel is your first choice when visit Padang to your business trip. It is always valuable to hear from you how much you have been pleased...

Reviewed 25 January 2017 via mobile

I stayed with my friends for 2 nights during make up job at the wedding that held at mercure Padang Hotel. The room was facing towards the mountain and the ocean, i enjoyed a pretty view from my room. We have a pleasant stay here, bedroom was so comfy and clean. Bathroom was quite spacious. Breakfast menu were delicious, they...

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Helpful?
Thank Chintya H
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Warmest greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you for...

Jakarta Selatan
Reviewed 25 January 2017

Review collected in partnership with Accorhotels.com
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Thank 962ambikaj
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Canggu, Indonesia
Reviewed 12 January 2017 via mobile

Only reviewing because the hotel spammed me for weeks after I stayed with requests to review on TripAdvisor (even after I told reception I didn't intend on reviewing) So... - really poor internet speed (my phone as a hotspot was way faster) - located in an isolated part of the city, would have preferred to be more downtown - won't...

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1Thank Jake R
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr TripAdvJake, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We do apologize regarding our facilities especially for the internet speed and the service of our reception. We have taken note and concern with this problem, because in Mercure Padang we always improve and give...

Pekanbaru, Indonesia
Reviewed 8 January 2017

Hotel look very nice and clean. I said it is the best hotel in town but very slow in responding on customer needs especially for the house keeping. I stayed there for 1 night and asked for shaving kit instead they delivered sewing kit.

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Thank AISHA H
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Aisha, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during you stay at Mercure Hotel Padang. We do apologize regarding our staff service which is slow responding and did not meet your expectation. We are concerning of this input and hopefully we will improve our service. We are looking forward to...

Qatar
Reviewed 4 January 2017

Stayed here for week or so...Rooms are good size, clean and wi-fi reliable, restaurants food is good with great sample of local dishes to try at least before you explore more outside, pool facing the ocean that gives a great view for sun sets ( i didn't get so much of those though since it was rainy most of the...

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2Thank Aura C
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Aura C, Warmest Greeting from Mercure Padang… We appreciate the time you have taken to write this gracious review for Mercure hotel Padang during your stay with us. We are delighted to know that our hotel is your first choice if you visit Padang. It is always valuable to hear from you how much you have been pleased...

Reviewed 13 December 2016 via mobile

I stayed in Room 602 for 3 nights, From 10 -13 December 2016, everything was good, until I met the hotel staff, they are unfriendly, no smile at all, I think it is a serious issue, the management really need to do something.

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Thank Bramantyo A
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dar Mr. Brantyo A, Warmest Greeting from Mercure Padang… Thank you for sharing your experience through Tripadvisor. We are concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service and attitude of our staff and personally addressed this issue...

Reviewed 2 December 2016 via mobile

Nice hotel. Good facilities. Good services. High security. We stay at level 4. The room facing the sea. The internet is fast. Our booking not inclded the breakfast coZ with breakfast its too expensive. Overall I like it

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Thank linaznz
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr/Ms. Linaznz, Warmest Greeting from Mercure Padang… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. We happy that you satisfied of our services and facilities. Do rest assured that we will continue to work hard to ensure that...

UK
Reviewed 29 November 2016

Very clean, comfortable and friendly hotel. Our room was large, well-equipped, clean and the beds were extremely comfortable. The pool was hardly used, but I went for a swim and enjoyed it and the view out to sea. The restaurant was nice and the food very good. The spa was also great - my massage was fab, the staff great,...

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Thank Liz C
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Liz C, Warmest Greeting from Mercure Padang… Thank you for staying with us and taking your time to express your important feedback on Tripadvisor.  We are concerned and deeply apologetic to learn that you have to experience a situation regarding cigarette smoke in the spa reception. Actually, there is a regulation that prohibit guests and staffs to smoke...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Mercure Padang, where sunset and sunrise collide, affordable comfort with beautiful Padang beach view is the gateway to your business trip and leisure in West Sumatra. ... more   less 

Additional Information about Mercure Padang

Address: Jln. Purus IV no. 8, Padang 25115, Indonesia
Region: Indonesia > Sumatra > West Sumatra > Padang
Price Range: $72 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Padang 4*
Number of rooms: 146
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Padang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Padang staff and other travellers.
1 question
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Providence, Rhode Island

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Questions? Get answers from Mercure Padang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick the rooms facing the ocean”
 of 5 bubbles aurac2017, 4 Jan 2017 | Read review
“Ocean views are always a dream...especially with the sunsets”
 of 5 bubbles brucef779, 20 Nov 2016 | Read review
“I don't smoke so I ask to stay in no smoking floor.”
  • Room view
  • Bed
  • Table and minibar
 of 5 bubbles conanb34, 18 Nov 2016 | Read review
“choose the room which have an ocean view”
 of 5 bubbles Nio0502, 12 Oct 2016 | Read review
“Room overlooking the sea is really nice”
 of 5 bubbles Rheizka, 30 Sep 2016 | Read review
5 of 5