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CrestHill Suites Albany

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435 Reviews from our TripAdvisor Community

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There are newer reviews for CrestHill Suites Albany
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Showing 424: English reviews
Somerset, New Jersey
Reviewed 2 October 2014 via mobile

My wife and I stayed in this hotel for 3/4 days and loved the hotel - especially the suite we stayed in. The front desk staff was good enough to upgrade us to a two bedroom suite. Overall, a good hotel - under new management I believe. Good value for money.

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Helpful?
Thank vijay k
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for taking the time to review your stay here. Sharing your experience with others that use this platform to help them choose a hotel when visiting Albany is just priceless. We all appreciate it!

Sammamish, Washington
Reviewed 30 September 2014

So I usually give pretty good reviews ... and with apologies to the new manager since apparently some of the rooms have been renovated and guests had a great experience, I was not in one of them and my stay at the hotel was not pleasant except for the helpful and friendly staff. I’d arrived rather late (10 p.m.) after...

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2Thank Carpathia
Matt C, Manager at CrestHill Suites Albany, responded to this review

Well, that sure is an eye opening review. I appreciate your honesty and there is certainly no need to apologize to me! I offer my sincere apologies to you. Yes, I am quite new to the property but dirty rooms are not acceptable. I am working on training the team here and will do my best to turn it around...

Meridian, Idaho
Reviewed 22 September 2014

We loved the Cresthill Suites in Albany! Our rooms were large, comfortable, beautifully decorated, quiet, and reasonably priced. The service was over the top. We got there late after a stressful drive pouring rain, and the complimentary chocolate cookies were gone. So the young man checking us in volunteered to make more and call our rooms when the cookies came...

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Helpful?
1Thank Karen B
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for an incredible review of our hotel. As a new GM to the property, it is quite nice to read this. I do hope that you find your way back to us if ever in Albany again.

Somerset, New Jersey
Reviewed 21 September 2014

Was here for a work, stayed a week. Room was fairly clean, definitely needs updating. They need to rethink the location of smoking rooms. They are not located together on the highest floor. They are intermingled with non smoking rooms. Old laminate in the kitchen. Popcorn ceiling. Grout needs some fixing up in the bathroom. Would not sit on the...

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1Thank cindy l
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for the review. This property has recently undergone some major changes, with many more yet to come. I have only been the GM here for a week and am more than eager to see reviews of my guests' stays. I can learn so much, so quickly with these reviews. I assure you, I will work very hard to...

San Antonio, Texas
Reviewed 17 September 2014

During my recent business travel to Albany, my company booked our stay for the convenience of using the hotel shuttle services. I arrived to the hotel after a long day of travel and was given a room on the 3rd floor that had a horrible smell of pet urine, the bed was messy and a dirty towel filled with hairs...

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1Thank MikenCynt
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for your review of our hotel. I must say that I am quite embarrassed and extremely sorry for any and all inconveniences you encountered while a guest of ours. I feel it is very important to tell you that I have been the GM at this hotel for just over a week and truly appreciate receiving information such...

Saint James, New York
Reviewed 13 September 2014 via mobile

Was happy to find a dog friendly hotel in a convenient Albany location. The staff at the front desk were very friendly and helpful. The first thing we noticed when getting up to the 2nd floor was the strong smell of smoke. As non smokers this was not a good first impression. The room was spacious but the 2 "queen...

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Thank Doherty130
Delmar, New York
Reviewed 11 September 2014

love Angela,sweet lady who is the chef. The hotel's breakfast is the best. It is a small but lovely hotel in the downtown Albany, located very close to the Suny-albany campus, so if your family will visit the campus, the location will be the best. it is just a few minutes walk away.

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Thank tina w
Edmonton, Canada
Reviewed 9 September 2014

Overall I was pretty happy staying here at Cresthill! It was dog friendly and was in a great location by the highway but far away enough that it was quiet. I really enjoyed walking to the U at Albany across the street as well. The room was clean-ish. The couch was pretty stained and the shower curtain had the moldy...

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Thank vmeiyeung
Ithaca, New York
Reviewed 9 September 2014

We chose this hotel based on its website as well as the fair price of a suite. We were able to check in early and were greeted with friendly front desk staff. Gage was particularly nice. Our room was nicely furnished. I do agree with a reviewer that It needs some updating, namely carpeting and cabinets. However, it was clean,...

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Thank nanci_h_b
New York City, New York
Reviewed 5 September 2014

I stayed at the Albany Crest Hill Suites for 3 nights for business. The staff was very nice - Gage in particular was very funny and knowledgeable. All of the staff were friendly, but they are representing an old product, which is not their fault. When I arrived on the 3rd floor it had a horrible, old dirty carpet smell...

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Thank MyPartyofFive

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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about CrestHill Suites Albany

Address: 1415 Washington Ave, Albany, NY 12206-1093
Region: United States > New York > Albany
Price Range: $132 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CrestHill Suites Albany 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel
Hotel Style:
#11 Romantic Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from CrestHill Suites Albany staff and other travellers.
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4 months ago
Hudson River Valley, New York
over a year ago
Hamilton, Canada
over a year ago

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Questions? Get answers from CrestHill Suites Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To get a good room, go to a different hotel!!”
bswietlik, 5 Dec 2016 | Read review
“The hotel is all suites; you can't go wrong with any room.”
518susanq, 2 Nov 2016 | Read review
“Go to Expedia or HotelsTonight and ask them to match the rate.”
makoshikousuke, 30 Oct 2016 | Read review
“ll the rooms here are full suites with kitchens”
gregorylR998OF, 5 Sep 2016 | Read review
“washington ave side is quieter”
jintsrool, 23 Aug 2016 | Read review
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