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In recent times I've learned to discount lofty hotel chain ratings, as negative reviews submitted to TripAdvisor via hotel surveys are filtered out (i.e. ReviewFilter).
I was reminded on this second visit to the property why I had crossed it off my return list last...More
2 Thank Gary M
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded September 26, 2017
Dear Gary M,
Thank you for taking the time to review your stay with us. We would like to apologize for the issues you encountered with the air condition unit in your suite. We understand a restful nights sleep is extremely important and waking up...More
excellent service - quality food and service . cleanliness - great appearance- courtesy at front desk was amazing . breakfast was fast and efficient and coffee was delicious. bar service was excellent.
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Glad I stayed at this hotel. They are in a good location to many restaurants both chains a privately owned. Staff is friendly and rooms are clean. The hotel is maintained well. Quick distance to airport as well. Would recommend to others.
Very easy to get to. Close to downtown where The Egg, the capitol, and the old city hall are located. The rooms were large and clean. The staff was friendly and helpful, Sammie and Rachel, in particular. Definitely would recommend this hotel!
Very centrally located by the Suny Albany Campus near plenty of shopping and restaurants. Right off the Thruway!! Very nice room with King bed, Restaurant/ Bar on 1st floor with nice area with fireplace and couches to talk with friends, under ground parking.