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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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919 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Sovereign Hotel - Albany
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Showing 883: English reviews
Athens, Greece
Reviewed 8 February 2017 via mobile

The hotel location is ok in Albany. It has outdoor parking. It has indoor pool. The food is ok and the service is ok. Housekeeping staff are vefy helpfull and friendly. It is not recommended for long stays...

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Helpful?
Thank lbtraveller77
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear lbtraveller77, Thank you for taking the time to review your stay at the Best Western Sovereign. I am glad that you appreciated our location and amenities. I am sorry that you feel the hotel is "not so good" especially for long stays. Rest assured that will do our utmost to change that. We hope to see you again in...

Albany, United States
Reviewed 27 January 2017

Okay hotel but not spectacular. Hot buffet lacked variety. When we arrived back to the room after the concert we attended, our room was filled with an extremely pungent smell of defecation, probably due to our neighbors bowel issues and the fact that there was a door that connected to the room next to ours. The smell stuck in our...

Review collected in partnership with Best Western
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Helpful?
Thank brucesP2503LJ
Green Cove Springs, Florida
Reviewed 25 January 2017

The room was very nice, clean and comfortable. It is an older hotel and needs updating, carpets, etc. Great location in the middle of wonderful restaurants and entertainment. The staff was wonderful as well.

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Helpful?
Thank 72floridatravelers
Brooklyn, New York
Reviewed 24 January 2017

The employees at the front desk and in house keeping were and or professionals they help me with the smallest details on my stay wish there was more people like the employees at the best western loved the staff

Review collected in partnership with Best Western
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Helpful?
Thank Wilfredo C
Yonkers
Reviewed 18 January 2017

Maintenance of property left much to be desired. Don't remember ever having ripped or torn towels--neatly folded, in a hotel room. Lamp had two kinds of bulbs, neither working. Sound of neighboring room shower was really loud & toilet functioned poorly.

Review collected in partnership with Best Western
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Helpful?
Thank cindyv933
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear cindyv933, Thank you for reviewing your experience. We are sorry that we were not able to meet your expectations. I will make sure to correct the issues. Your feedback is important to us. I hope that you will stay with us again in the future. I am confident that you will notice that we have learned from your feedback...

Albany, United States
Reviewed 17 January 2017

Very nice hotel, friendly staff and good breakfast. Located only 4 miles away from Albany. The pool looked nice even though we didn't tried. The receptionists were very friendly and polite. Would recommend this hotel if you are in the area.

Review collected in partnership with Best Western
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Helpful?
Thank 339ingride
Centereach, New York
Reviewed 16 January 2017

Rooms desparately need updating! Water ran all night, TV didn't work when we got to room, heat didn't work. Staff took 2 hours to figure out that the tv didn't work because someone stole the cable. They were unable to fix the heat or running water in the bathroom. I will not be going back!

Review collected in partnership with Best Western
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Helpful?
Thank frankdA3748WV
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear frankdA3748WV, Our sincere apologies for a less than satisfactory experience. Please rest assured that these issues will be addressed and corrected promptly. I hope that you would reconsider not staying with us in the future so we can provide you with a much better experience. Sincerely,

Farmington, Maine
Reviewed 11 January 2017

I would recommend to anyone really. The pool looked nice although we didn't have time to use it. The bedding wasn't the best, many stains. We would stay again due to the nice and helpful staff. The lobby had a nice retro look and was very welcoming. The room was snug, but cozy and pleasant.

Review collected in partnership with Best Western
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Helpful?
Thank kew933
PA
Reviewed 10 January 2017 via mobile

Stayed overnight on a road trip with family. Had a double room. Clean but dated. Bathroom was half updated but very clean Staff very friendly and nice. Had dinner in hotel pub. Bartender was great. Food was surprisingly good. Burger and Reubens were very tasty! All in all would stay here again. Only real complaint was the hallways were so...

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Helpful?
Thank kevkrishark
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear kevkrishark, Thank you for taking the time to review your experience at the Best Western Sovereign. We appreciate your feedback, confidence and kind words. Rest assured that your comments will be shared with the staff! We look forward to seeing you again in the future. Sincerely, Gil

Bar Harbor, Maine
Reviewed 9 January 2017

In need of update Decor poor and hotel pool scruffy. Men's sauna did not work and women's sauna not switched on. Very poor breakfast some items were stale. sorry to say I would certainly looks else where to stay

Review collected in partnership with Best Western
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Helpful?
Thank 309mickw
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear 309mickw, Thank you for taking the time to review your stay at the Best Western Sovereign. We are sorry that we did not meet your expectations. We do offer a variety of items at our complimentary hot breakfast buffet. Scrambled eggs or omelettes, make your own waffles, oatmeal, turkey or beef sausage, bacon, yogurts (including Greek) hard boiled eggs,...

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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Region: United States > New York > Albany
Price Range: $122 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sovereign Hotel - Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just avoid a room on the last floor.”
nick001ca, 9 Feb 2017 | Read review
“Back is great if you have. Dog or smoke”
oharaknightmom1, 14 Dec 2016 | Read review
“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Hair (not mine) and just not wiped down... this is over the toilet.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
  • The AC was falling apart and filthy and just smelled of dust.
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • Again, this isn't even just rust, it's filth
  • This whole area has never been vacuumed and the wall is filthy.
  • This was a 'before' photo believe it or not. Really disgusting.
sandyosullivan, 12 Oct 2016 | Read review
5 of 5