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Extended Stay America - Albany - SUNY

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Extended Stay America - Albany - SUNY
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140 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Reviewed 3 weeks ago

Great management, clean room, very comfortable. Front desk answered all my needs and questions and were friendly and approachable. Room was clean and temp was perfect on arrival. Shower pressure was wonderful and beds were cozy. Had a good night's rest which is very important

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1Thank JessicaBolz
Reviewed 4 weeks ago

Having stayed at similar chains that offered full kitchen services, I found it very odd that the room was not stocked with dishes and I had to go ask for them at the desk. This was not explained when I checked in -- in fact, the woman pointed to the display with pictures and said they were in my room....

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Thank Nikki H
Reviewed 4 weeks ago via mobile

I found this hotel to have excellent customer service and couldn't have asked for better accommodations. The wifi was great, strong signal and my room was very clean. Upon checkin, I spoke with Mário and found him to be extremely helpful and knowledgeable of the area and hotel. He wanted to make sure that my stay was comfortable, and memorable!...

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1Thank Michelle M
Hudson Falls, New York
Reviewed 4 weeks ago via mobile

We found the rooms to be Clean and comfortable. We had no issues and enjoyed our stay. Mario is an accommodating and friendly GM. It's a great location and close to everything. Would stay here with my family again.

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1Thank eyeheartktk816
Clifton Park, New York
Reviewed 4 weeks ago via mobile

This property is great for a stay near the SUNY ALBANY campus. Very convenient to highway, University, restaurants, shops, etc. Staff is very nice and helpful. Rooms are spacious. Would stay again. Highly recommend, especially if you need to be near the campus.

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1Thank Julie Y
Reviewed 17 March 2017 via mobile

Very clean and comfortable. We found everyone to be very accommodating, especially the gm mario. Would stay again in a minute. So glad to have made this choice. P.s. The beds were the best. Wish i could take one home.

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Thank Priscilla C
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed your comfortable stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Plattsburgh, New York
Reviewed 16 March 2017

There were multiple issues with our stay here, The first being that the bedding in our room had stains all over it, and that there was an odder of smoke in the room. The second was that the people above us were making noise until 230am. We called and complained at 1 and nothing was done. So at 2, I...

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Helpful?
Thank leclairj35
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

Reviewed 15 March 2017

great.. emplyees were wonderful the manager actually GM was great.never have i expected such great hospitality from such a place. Wifi great. Close to so much.will definitely stay again. I stayed for the Garth Brooks Concert so it was a lovely location hopefully i will be back when hootie rolls into town.

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Thank erincozzens123
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to share your experience. I am pleased to read that you were well accommodated by our staff. They will be informed of the excellent job they are doing assisting guests. It is also good to know you would stay with us again. Thank you again for your kind words. The staff and I would...

Reviewed 20 December 2016

First room they placed me in had toilet leaking through the floor. WiFi has been nothing but problems. Why they can't place a CAT outlet in each room, and assign a router with separate IP and MAC address to each room is beyond me. Technical support is non existent. They give you a 877 number which gets called daily....forget cloud...

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Thank Henry B
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. First, please accept our apologies that you were inconvenienced with the WIFi and that your first room should have been better. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the...

Albany, New York
Reviewed 14 November 2016

Most of the front counter staff are accommodating. I was switched to another room when I could smell cigarette smoke in the original room (this room was next to a smoking room). The hotel let me keep some of my personal items in a storage room while I went home to WI for ten days.

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2Thank prparker2016
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are glad we were able to resolve your issues to your satisfaction. Thank you again for sharing your experience...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Albany - SUNY

Address: 1395 Washington Ave, Albany, NY 12206
Region: United States > New York > Albany
Price Range: $119 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albany - SUNY 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Extended Stay America Albany
Extended Stayamerica Albany Capital
Extended Stay Albany
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Questions & Answers

Questions? Get answers from Extended Stay America - Albany - SUNY staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own entertainment, or be prepared to eat up your data plan, as WiFi sucks.”
henryb426, 20 Dec 2016 | Read review
“Choose a room on the second floor for less noise.”
prparker2016, 14 Nov 2016 | Read review
“Bring your own breakfast food and cook it up in your room”
jamesthefirst2016, 12 Aug 2016 | Read review
“Don't pay more than $60 a night...”
389DavidJ389, 18 Mar 2016 | Read review
“Stay somewhere else!”
Neonladder, 14 Dec 2015 | Read review
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