It was our first trip since Covid started. I didn't have much expectations of the hotel or Jeju since my last trip to Jeju was many years ago. I was told it is better to stay near the beach on the south side of the island since I was travelling with children. Jeju dream tower is located on the north side, short ride from the airport. However, Jeju dreams exceeded my expectations. The rooms are huge and views from the rooms are amazing. We went right smack when Typhoon Hinnamor was to make landfall on day 2. Hinnamor is a category 5 Typhoon, and we were lucky to stay in the north as the typhoon came from the south. Although we did hear the winds howling when the typhoon made landfall, but we did not see much damage around our hotel at all. I love the bathroom and the cleanliness of the hotel. Hotel staff can all speak English or mandarin proficiently. They are helpful too. Food wise, they have a good selection of restaurants within the hotel. I would not say the food are the best, as I think the local korean restaurants serve more authentic food at a fraction of the price. We tried the Korean Street food, Korean BBQ and Chinese restaurant, even the dim-sum place within the casino. I do not find any one of them being very memorable. We drove out alot to eat, therefore I cannot comment about the restaurants nearby the hotel. Having said the above, I'll still want to go back to Jeju dreams to stay again.…
Hotel has beautiful facilities and staff are very helpful and responsive. When we left behind a watch charger and t shirt upon check out, staff were very helpful and assisted to locate the items; so we could swing by to collect them a few days later. 2 thumbs up!
The room was spacious and this is where the positive stop. The toilet and shower areas are kept separate which meant walking to and fro both areas. The laundry service damaged an expensive item and asked for an excessive amount of information just to process a compensation. If this is the standards of a Hyatt, then it surely is my first and absolute last time.
We were impressed from the get go. It is the nicest hotel we have stayed at and we wished we could have spent an extra day or two to fully enjoy the stay. The service was great, the room was very spacious and pretty we cannot help taking many photos! We like the extra large pillows and the recliner chair. We will definitely choose to stay here again for our next trip to Jeju!
We had a wonderful experience, made lots of memories for the family trip at the Grand Hyatt Jeju. The staff went above and beyond, here I want to give a big shout-out to my friend Juhe. Will definitely come back again for my next visit to Jeju.
The Grand Hyatt at Jeju exceeded my expectations! I can't emphasize enough how the staff went out of the way to accommodate us. My wife and I will be returning next year and staying at the Hyatt again.
Great location, and spacious room. The concierge staff was very friendly and helpful. Just a note, the local 'international taxi' actually cannot say a word of English although the taxi booking company told me they can (charged me more for that), you better off just book normal taxi to save money.
An excellent hotel! We stayed 3 nights in a room on the 24th floor in Tower 2 with a view of the ocean and large parts of the city. The view was magnificent! We could even identify some of the attractions that we visited. There are 4 restaurants in the hotel that we can go to for breakfast with one of them serving very good Korean dishes for breakfast. Location of the hotel was excellent as Grand Hyatt is well placed in the heart of the city and getting to places by taxi or public buses is also convenient. Fitness room, heated indoor and outdoor pools allows us to stay in shape while we enjoy our holiday in Jeju.
Positive experiences from carparking, to lobby and to check in, and finally getting into a clean and very nice room ........ hotel is in a nice location and within walking distance to a lot of eating and shopping places
We had a wonderful experience in pretty much all aspects at the Grand Hyatt Jeju. The rooms are very spacious, well and modernly equipped, comfortable beds. Service is excellent throughout. The location is very good: the Jeju international airport is a short drive away, and abundant shopping (e.g., eMart next door) and local specialty restaurants nearby. The only slight disappointment is the 36th floor lounge: while the ambience, the view, and the service are excellent, the quality of food is just average at best.