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Sheraton Grand Incheon Hotel

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Sheraton Grand Incheon Hotel
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520 Reviews from our TripAdvisor Community

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Showing 311: English reviews
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Cottonwood
Reviewed 4 days ago NEWvia mobile

The Sheraton Grand Incheon is a fabulous hotel. The rooms - especially the beds are really comfortable, the indoor pool and exercise room is great, and the concierge staff is extremely helpful. Thank you for a wonderful stay!?!

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Helpful?
Thank Joanne F
Stockholm, Sweden
Reviewed 1 week ago

I was in this hotel in March 2017. I stayed only one night. Room is nice indeed. When I was back at home I noticed that my sunglasses were missing in my bag. I mailed hotel and got a fast answer from a supervisor. We mailed many times and Finally after some days I got my glasses back. An person...

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Helpful?
Thank Pratbubbla A
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Pratbubbla A, thank you for your recommendation. We are delight to hear that your sunglasses arrived to you safely and your generous feedback has been delivered to related department. Dear Pratbubbla, thank you for staying with us and Sheraton Grand Incheon Hotel looking forward to seeing you soon in near the future.

Bern, Switzerland
Reviewed 2 weeks ago

Excellent business hotel. I always stay here when in Incheon and I already feel like home. ALL staff are amazingly attentative, relating, connecting, and very friendly. The gym recently got equipped with a continuous stepper, long bars, z-bars. The pool is beautiful, but you have to be either VERY early (6am) or late when everybody else is at the delicious...

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Helpful?
Thank peterspies
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear peterspies, greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you had wonderful stay with us. Your generous feedback has been delivered to related departments which will definitely cheer them up. Thank you and Sheraton Grand Incheon promises you to keep up the good work and hopes to greet you soon in near the...

Sarasota
Reviewed 2 weeks ago

I am complaining on a very high level, but for a five star hotel these things need improvements. Our room was separated with a room-to-room door, which I think is normal for this hotel. On the last two days, a family with one kid was moving into the room beside us and this was terrible. I am not blaming the...

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Helpful?
Thank Heinz S
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Hainz S, thank you for staying with Sheraton Grand Incheon Hotel. We are regretting to hear that you had uncomfortable stay with us. We will make sure to go through our service standard and put more concern to arrange the floor with business and family guests. Dear Hainz S, thank you for your feedback and looking forward to greet...

Reviewed 3 weeks ago via mobile

A great place to stay. I stayed here for two nights during a company event. Staffs are friendly and sincere. My colleague left some money when he checked out, to his suprise he received notification from the hotel after arriving home country. And they have returned the money to him. What a honest housekeeping staff. Must be a good management...

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Helpful?
Thank KP117
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear KP117, thank you for staying with Sheraton Grand Incheon. Every day our staff tries to make our guest feel home away home and put best efforts to do the right thing. We are more than happy that you noticed it. Your generous feedback regards on Housekeeping has been delivered. Thank you and Sheraton Grand Incheon promises you to keep...

Amsterdam, The Netherlands
Reviewed 3 weeks ago

Service is what I would expect from Korean hospitality and the Sheraton brand. Warm welcome at the reception and a excellent room. Think the hotel is still relatively new, in a new part of Incheon. Room are spacious, especially compared with some of other comparable hotels downtown in Myeongdong, although not as spacious as in KL. Across the street you...

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Thank Mark V
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Mark V, greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you had wonderful stay with us. Your generous feedback has been delivered to related department which will definitely cheer them up. Thank you and Sheraton Grand Incheon looking forward to welcoming you soon in near the future.

A TripAdvisor Member
Minneapolis, Minnesota
1 review
Reviewed 4 weeks ago via mobile

The tremendous service received begins at check in and doesn't stop until check out. As a frequent international traveler, the comforts of home are often left behind. This is not the case at the Sheraton. A warm smile and helpful attitude offered by Ms Catherine Kim at the front desk is only the beginning at the Sheraton. A wonderful assortment...

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Thank A TripAdvisor Member
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Warm greetings from Sheraton Grand Incheon Hotel. we are truly honor to hear that our service made your trip more comfortable. Your generous feedback has been delivered to related departments and it really cheer them up. Thank you and Sheraton Grand Incheon promises you to keep up the good work and looking forward to seeing you again in near the...

Honolulu, Hawaii
Reviewed 16 March 2017

After traveling for 16 hours, including 13 hours in the air, the Sheraton Grand Icheon Hotel provided the best rest and the most peaceful sleep I could have ever wanted. The bed was really comfortable and the hotel was really quiet. The staff was very professional, friendly, helpful and went out of their way to see that my wife and...

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Thank coachpate
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear coachpate, we are honor to hear that you had peaceful stay with us. Your generous feedback has been delivered to related departments and Sheraton Grand Incheon promises you to keep up the good work. Dear coachpate, thank you and we hope to greet you soon in near the future.

Tewksbury, Massachusetts
Reviewed 16 March 2017

First, this is a great hotel. Sheraton should be congratulated on such a great property. Upon arrival, the staff made me feel welcome, and actually seemed genuine in their concern. The location is wonderful. Song-Do “Central Park” is right across the street, and there are dozens of restaurants and shops within an easy walk nearby. If you need anything, the...

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Helpful?
Thank Traveler7388
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Traveler7388, thank you for your detail review. We are delight to hear that you recognized staff’ effort to make our guest feel comfortable. Please do understand since Sheraton Grand Incheon is first LEED (Leadership in Energy and Environmental Design) certified hotel, we try to avoid place any disposable products. Dear Traveler7388, thank you for your review again and Sheraton...

Porto, Portugal
Reviewed 13 March 2017 via mobile

Very good hotel. The staff is always present to help, bedrooms are large, comfortable and well equiped,the breakfast is super. The bedroom view is directed over the central park which looks great specially at night. Good indoor pool. Ideal for business in Incheon.

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Thank R_Gaio
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear R_Gaio, thank you for staying with Sheraton Grand Incheon hotel. We always put lots of effort to make our guests feel home away home and we are more than delight to hear that you also felt it. Sheraton Grand Incheon promises you to keep up the good work and hopes to greet you soon in near the future.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Feast
Feast
Cuisines: International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Let us be your home base when visiting Northeast Asia's vibrant new business hub, a unique new waterfront offering a wide range of residential, business, cultural, and retail facilities. The recreational attractions in our neighborhood include the beautiful Central Park. The Convention Center facilitates successful business meetings, and the Northeast Asia Trade Tower, and the Green Climate Fund are also located nearby. International Airport is only 20 minutes from the hotel, and Seoul is 40 minutes away. Watch the sun rise or set over Central Park from one of our 321 thoughtfully designed guest rooms, including 16 suites. All accommodations ensure a comfortable stay with our signature Sheraton Sleep Experience Beds. It is our goal to offer a clean, healthy, and comfortable stay to our guests, and we are proud to offer Korea's first fully non-smoking, 'Leadership in Energy and Environmental Design'-certified hotel. Our environmental efforts have resulted in several awards. Join us for an exceptional dining experience in one of our four unique, elegant restaurants, or unwind in the Lobby Lounge or bar. Relax in our indoor swimming pool or work out in the fully-equipped Sheraton Fitness center. We look forward to helping you feel comfortable and connected during your stay. ... more   less 

Additional Information about Sheraton Grand Incheon Hotel

Address: 153, Convensia-daero, Yeonsu-gu, Incheon 21998, South Korea (Formerly Sheraton Incheon Hotel)
Region: South Korea > Incheon
Price Range: $178 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Incheon Hotel 5*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#1 Business Hotel in Incheon
#2 Spa Hotel in Incheon
#4 Luxury Hotel in Incheon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Incheon Hotel staff and other travellers.
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Questions? Get answers from Sheraton Grand Incheon Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"park view" also means to the main road which you will notice in floors below the 15th”
peterspies, 4 Apr 2017 | Read review
“higher floor with view of the central park!”
500heinzs, 4 Apr 2017 | Read review
“Higher floors have a great view.”
  • A very comfortable room
  • the view
  • The view of the park across the street from the hotel
coachpate, 16 Mar 2017 | Read review
“Best views are the ones facing the water.”
travelerINaustin, 17 Jan 2017 | Read review
“room with the central park view”
Clara0531, 4 Dec 2016 | Read review
5 of 5