Ekho Surf
Beach Road, Bentota 80500 Sri Lanka
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Avg. C$229 /night, 11/8 - 11/9
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4.5
#4 of 42 hotels in BentotaLocation
Rooms
Value
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Service
Sleep Quality
Nestled along the sun-kissed southwest coast of Sri Lanka, EKHO Surf is an invitation to a paradisiacal haven. Here, on a kilometer-long expanse of velvety-soft sand, aptly celebrated as 'the longest stretch of beach' in the region, you'll be serenaded by the gentle waves of the Indian Ocean. It's not just a beach; it's a dreamscape brought to life.EKHO Surf is not merely a place; it's a state of mind. In this enchanting oasis, you'll savor the essence of a truly authentic tropical escape. Immerse yourself in Sri Lanka's rich culture, bask in the warm hospitality, and be mesmerized by the captivating beauty of the southwest coast. Here, we promise more than just a vacation; we promise an unforgettable odyssey into the heart of paradise. Come, embrace the tropics, and create memories that will last a lifetime. Your journey to pure bliss begins right here. EKHO Surf offers accommodation in 92 beautifully appointed rooms, each one a portal to the breathtaking Indian Ocean. These rooms p
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Kids stay free
Airport transportation
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Private beach
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Bottled water
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
Beach Road, Bentota 80500 Sri Lanka
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
33 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
Reviews
4.5
412 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled on a prime beachfront, Ekho Surf enchants guests with its stunning views and direct beach access, making it a popular choice for those seeking sun and sand. The hotel's amenities, including inviting pools and the tranquil atmosphere, are often lauded, though some guests suggest room service could be enhanced.
While the rooms earn praise for their cleanliness and vistas, a few travelers mention service inconsistencies. Despite occasional critiques of food and maintenance, many find the hotel to offer affordable luxury and commend the friendly staff, making it a great value overall.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Comfortable
Value
Affordable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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412Reviews5Q+A45Room tips
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Detailed Reviews
Hotel is a bit outdated e.g. we had old type keys. Also there were renovation going on near our room. Beach id close and pool clean. The room cleaning was low, done by young men, I suggest they should hire women and pay extra for quicker cleaning.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Jun 9, 2024
Dear Valued Guest, Greetings from EKHO Surf, Bentota! We gratefully thanking you for sharing your precious feedback. I am overjoyed to read that you enjoyed your stay with us and also be grateful for your recognition of my warm and friendly staff and will be sure to share your compliments to Aruni (Front Office) who will be delighted to read your comments. On behalf of the rest of my dedicated colleagues, it was a pleasure having you with us and we look forward to welcoming you back for another perfect stay at EKHO Surf Bentota very soon. With my warmest regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have a Big Group of 42 person for 3 Night Stay .
This is a very good place for you to relax, room are Clean . Most of the rooms are facing the sea, you can hear the sound of waves every time you sit on the balcony
morning and evening stroll on the very clean sea shore, the pure air will charm you, you will get many options for food, overall you will have a lot of fun here with family or in a group . I 100% recommended this place . I Request this Hotel maanger for Indian Tourist to keep Indian Masala tea and some more Veg options in Breakfast & Dinner.
2 Big size Swimming pool in this hotel .
You can arrange Pool party and Night DJ Party at outside Restaurant.
For Indian Guest who is 100% Vegitarian have one good Restaurant Golden Grill Just near hotel , you have Good Buffet Lunch there .
Thank you
This is a very good place for you to relax, room are Clean . Most of the rooms are facing the sea, you can hear the sound of waves every time you sit on the balcony
morning and evening stroll on the very clean sea shore, the pure air will charm you, you will get many options for food, overall you will have a lot of fun here with family or in a group . I 100% recommended this place . I Request this Hotel maanger for Indian Tourist to keep Indian Masala tea and some more Veg options in Breakfast & Dinner.
2 Big size Swimming pool in this hotel .
You can arrange Pool party and Night DJ Party at outside Restaurant.
For Indian Guest who is 100% Vegitarian have one good Restaurant Golden Grill Just near hotel , you have Good Buffet Lunch there .
Thank you
Read more
Date of stay: September 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Sep 27, 2024
Dear valued guest, We are honored that your time with us had exceeded your expectations. Thank you so much for highlighting all the incredible details that our hotel hold, guests like you are the main reason why we are always innovating and creating new experiences for our visitors. Thanks for taking appreciation to our staff who are constantly working on the well-being of all of you. Me and my team are looking ford in welcoming you back to EKHO Surf! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
+1
Check in 6/4 Check out 16/4
My 10-night stay at EKHO Surf has been absolute bliss. After a lot of travelling around the country, I couldn't resist kicking back for some sand, sea and sunbathing, which EKHO Surf definitely delivered! I've had the pleasure of such wonderful, caring and attentive hospitality from everyone working in the hotel. Food at breakfast and dinner was fabulous, with both international dishes and local Sri Lankan cuisine available. The rooms are clean and comfortable. And what a fantastic location for both sunrise and stunning sunset beach strolls, with the hotel grounds directly hugging the blonde sands of Bentota Beach.
All the staff worked especially hard getting things ready for Awurudu at the weekend and throwing us all a big party, which was so much fun! I don't think any hotel guests were left out of the games and celebrations 😂
Thank you to Nilshani, Aruni, Nimali, Gulara, Ajid, and Lavindu in the restaurant 👌🍴
Thank you to Sanat for every exquisite handcrafted cocktail 👌😋
Thank you to Vikki for our convos by the pool 🏊
Thank you to Saman for our friendly catch ups and for running a great housekeeping team, and a huge thank you to Mahesh for keeping my room spotlessly clean every day ✨
Thank you to all at reception, including Aruni, for your friendliness and care during my stay 💐
And special thanks to Asanka for all our nice chats and for going the extra mile and getting soya milk brought in especially for me 🤗
You're a wonderful team! Looking forward to seeing you all again soon! 🙏❤️
My 10-night stay at EKHO Surf has been absolute bliss. After a lot of travelling around the country, I couldn't resist kicking back for some sand, sea and sunbathing, which EKHO Surf definitely delivered! I've had the pleasure of such wonderful, caring and attentive hospitality from everyone working in the hotel. Food at breakfast and dinner was fabulous, with both international dishes and local Sri Lankan cuisine available. The rooms are clean and comfortable. And what a fantastic location for both sunrise and stunning sunset beach strolls, with the hotel grounds directly hugging the blonde sands of Bentota Beach.
All the staff worked especially hard getting things ready for Awurudu at the weekend and throwing us all a big party, which was so much fun! I don't think any hotel guests were left out of the games and celebrations 😂
Thank you to Nilshani, Aruni, Nimali, Gulara, Ajid, and Lavindu in the restaurant 👌🍴
Thank you to Sanat for every exquisite handcrafted cocktail 👌😋
Thank you to Vikki for our convos by the pool 🏊
Thank you to Saman for our friendly catch ups and for running a great housekeeping team, and a huge thank you to Mahesh for keeping my room spotlessly clean every day ✨
Thank you to all at reception, including Aruni, for your friendliness and care during my stay 💐
And special thanks to Asanka for all our nice chats and for going the extra mile and getting soya milk brought in especially for me 🤗
You're a wonderful team! Looking forward to seeing you all again soon! 🙏❤️
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Date of stay: April 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The Bentota train platform is right outside the hotel for any day trips you want to make down the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Jun 9, 2024
Dear Valued Guest, Greetings from EKHO Surf, Bentota! We gratefully thanking you for sharing your precious feedback. I am overjoyed to read that you enjoyed your stay with us and also be grateful for your recognition of my warm and friendly staff, food and resort services. Your comments will be cheerfully shared among the team. On behalf of the rest of my dedicated colleagues, it was a pleasure having you with us and we look forward to welcoming you back for another perfect stay at EKHO Surf Bentota very soon. With my warmest regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the first day, I liked everything, the friendly and courteous staff, there was a full and delicious buffet breakfast, but after 4 days the breakfasts became on the menu, not varied and slightly disappointed in taste. The water pressure in the room has been very weak for the last 3 days, so taking a shower took about an hour. It is not the season, there are practically no tourists, the coffee shop's work schedule is unclear and it is connected with the restaurant. There is constant dampness and moisture in the room, it is often impossible to open windows to the balcony, otherwise the whole room fumes up and things become instantly wet, it is extremely difficult to dry things, but there is a laundry room, the air conditioner must constantly work in the room so that things dry out, the bed linen is damp due to the climate. The room cleaning was pleasant, water is left every day for 0.5 liters per person. There were practically no people in the hotel and tourists are being watched like monkeys, the staff is friendly, but at the end of the trip there is a feigned politeness and a desire to get rid of us as soon as possible…The weather is a complete disappointment, the reviews wrote short-term rain once a day and then the sun, and you can swim in the ocean, as a result, constant rains with small gaps, strong wind. Bottom line: we advise you to fly to Sri Lanka in the dry season, or rather, to select regions of the island that are more suitable for the time of year. Excursions partially save the situation, you can rent a bike yourself, but be prepared that there is practically no chance to find a good and comfortable motorcycle for you, local people rent mostly scooters, sometimes enduro, good classics are left for themselves, it is not possible to see much on such trips, due to the discomfort of landing and disorderly traffic, people, animals.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: There is a good fish restaurant on site, by the ocean, open late, kari crab is great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded May 27, 2024
Dear Valued Guest, Greetings from EKHO Surf, Bentota! We gratefully thanking you for sharing your precious feedback. I am overjoyed to read that you enjoyed your stay with us and also be grateful for your recognition of my warm and friendly staff. Your comments will be cheerfully shared among the team. I sincerely apologize for any inconvenience or disappointment you may have experienced throughout your stay. Your comments are noted, and we will review these aspects to enhance our guest experience. On behalf of the rest of my dedicated colleagues, it was a pleasure having you with us and we look forward to welcoming you back for another perfect stay at EKHO Surf Bentota very soon. With my warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The check-in time was at 8am and this was confirmed the day before having called the reception. However, we had to wait more than an hour until they get the room ready and the male staff at the reception lacked the pleasant welcoming attitude. They were casually taking time, without being bothered about the check in delays or customer satisfaction.
Apart from the reservation of a room we also got the day package, where they said the lunch will be either served as a set menu or a buffet depending on the crowd. However, this specific day we got the set menu which was served as a limited menu. The food thoroughly disappointing as the taste was bland and the limited menu was not at all worth it. The prawn cracker had turned into extremely oily papadam served with white rice and pork which lacked any flavor. The tea/coffee served in the evening went straight into waste, as we prepared better teas ourselves. The food was utterly disappointing for reasons beyond comprehension.
Since there was a delay in check in, we got an extra half and hour to check out, and that was like the only gesture which made us happy during the stay.
Apart from the reservation of a room we also got the day package, where they said the lunch will be either served as a set menu or a buffet depending on the crowd. However, this specific day we got the set menu which was served as a limited menu. The food thoroughly disappointing as the taste was bland and the limited menu was not at all worth it. The prawn cracker had turned into extremely oily papadam served with white rice and pork which lacked any flavor. The tea/coffee served in the evening went straight into waste, as we prepared better teas ourselves. The food was utterly disappointing for reasons beyond comprehension.
Since there was a delay in check in, we got an extra half and hour to check out, and that was like the only gesture which made us happy during the stay.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Jun 9, 2024
Dear valued guest, It was a pleasure having you at our resort. We greatly appreciated your constructive review. Our valued clients’ feedback is essential in our effort to offer the best quality of service and features. We thank you for your loyalty and look forward to welcoming you soon. We’ll do our utmost to reverse the impressions you had during your recent visit. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Throughout our enjoyable three-day sojourn at Ekho Surf, Roshan & Shehan demonstrated their dedication and professionalism by delivering outstanding cleaning services. From meticulously tidying up our accommodations to ensuring every corner was spotless, their attention to detail was truly commendable. Their efforts significantly enhanced our experience, leaving us thoroughly impressed and grateful. We encourage them to continue their excellent work, as it undoubtedly contributes to the overall satisfaction of guests like us
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded May 27, 2024
Dear Valued Guest, Greetings from EKHO Surf, Bentota! We gratefully thanking you for sharing your precious feedback. I am overjoyed to read that you enjoyed your stay with us and also be grateful for your recognition of my warm and friendly staff and your comments will be cheerfully shared among the team. On behalf of the rest of my dedicated colleagues, it was a pleasure having you with us and we look forward to welcoming you back for another perfect stay at EKHO Surf Bentota very soon. With my warmest regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited Ekho Surf Bentota during my son's summer break. It was our first experience with the Ekho group. We were pleasantly surprised. The hotel staff were very welcoming, and the property boasts two large pools with easy access to a well-maintained, relatively private beach. We opted for B&B, which offered a good mix of Western and Sri Lankan options. The poolside cafe offered Western options at reasonable prices. The rooms and bathrooms were well maintained with a lovely view of the beach and lawn. Special thanks to Ruvinda (Ekho Reservations), Kavishka (General Manager); Nimesha (Front desk); Vikram (pool attendant); and Nandika from housekeeping, who kindly retrieved our frisbee whenever it flew off. If you're looking for a budget-friendly beach getaway, this is an excellent option that wouldn't disappoint. However, light sleepers might want to bring earplugs as the hotel is near a railway line, and you might hear trains before 6 a.m. and after 9 p.m.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Aug 20, 2024
Dear valued guest, Thank you so much for sharing your wonderful experience at EKHO Surf Bentota! We are thrilled to hear that you had such a fantastic time during your stay. It is truly heartwarming to know that you enjoyed the warm service from our dedicated team and that every host contributed to making your stay memorable with their bright smiles. looking forward welcoming you for another memorable stay at EKHO Surf! Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I stayed at Ekho surf in December 2023 for our first holiday in Sri Lanka.
It’s a beautiful hotel and at the time of booking it was No 8 on trip advisor with many more positive reviews than it has now - we’re not sure where they have gone but it’s definitely better than its current trip advisor rating
So to sum up:
Perfect location on a beautiful beach.
Wonderfully comfy and clean beds (I never really sleep on holiday but I slept so well here).
Good shower, always plenty of hot water.
Bottles of water replaced in our room every day.
Great air-con.
Wonderful views.
Beautiful pools.
Lovely cold lion beer and cocktails at Tuna Turner (Tina Turner themed bar/restaurant)
The sweetest staff, especially the team at Tuna Turner where we would enjoy a Lion beer or cocktail - they were so lovely. Also the guys who made our room so clean and welcoming, the reception staff who we’d laugh with as we both rushed to get to open the doors before them & finally the lovely team in the restaurant where we’d enjoy breakfast looking out to sea.
All the staff work so very hard and are always smiling, they really are a credit to the hotel.
The only comment I would make is that personally I wouldn’t recommend staying here on full board or AI basis because there are too many great restaurants in walking distance or by tuk tuk for around £2 return trip and the prices & quality are really good.
If you want affordable luxury and first class service in a tropical paradise then this is the place.
We really do have the post holiday blues, Sri Lanka is a very special place and we’re already looking to come back later in the year and we can’t wait to see everyone again.
It’s a beautiful hotel and at the time of booking it was No 8 on trip advisor with many more positive reviews than it has now - we’re not sure where they have gone but it’s definitely better than its current trip advisor rating
So to sum up:
Perfect location on a beautiful beach.
Wonderfully comfy and clean beds (I never really sleep on holiday but I slept so well here).
Good shower, always plenty of hot water.
Bottles of water replaced in our room every day.
Great air-con.
Wonderful views.
Beautiful pools.
Lovely cold lion beer and cocktails at Tuna Turner (Tina Turner themed bar/restaurant)
The sweetest staff, especially the team at Tuna Turner where we would enjoy a Lion beer or cocktail - they were so lovely. Also the guys who made our room so clean and welcoming, the reception staff who we’d laugh with as we both rushed to get to open the doors before them & finally the lovely team in the restaurant where we’d enjoy breakfast looking out to sea.
All the staff work so very hard and are always smiling, they really are a credit to the hotel.
The only comment I would make is that personally I wouldn’t recommend staying here on full board or AI basis because there are too many great restaurants in walking distance or by tuk tuk for around £2 return trip and the prices & quality are really good.
If you want affordable luxury and first class service in a tropical paradise then this is the place.
We really do have the post holiday blues, Sri Lanka is a very special place and we’re already looking to come back later in the year and we can’t wait to see everyone again.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Get out and about to eat, the seafood is amazing and everything is so fresh.
Be nice to the tuk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lilan Jayaweera, General Manager at Ekho Surf
Responded Jan 22, 2024
Dear Valued Guest, Greetings from team EKHO Surf, Thank you very much for the wonderful review on most visited travel site in the planet, we are delighted to know that we have made your stay memorable, your review highlight our effort was not wasted. we are more than happy to well come you back to EKHO Surf and experience our hospitality. once again thank you very much for the lovely review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed for five nights as a relaxing beach stay after a round trip through Sri Lanka. The modern hotel has the perfect location extremely close to the beach, good quality food in the restaurant and the rooms were beautiful so after Day 1 we would have awarded 5/5 for the hotel.
However, there were a few things that led us to a review of 3/5. First, the bathroom had some problems with very low water pressure in the shower and sink as well as a bad smell coming out of the shower drain. Second, the staff in the restaurant was overwhelmed the whole time and struggled with simple things like bringing the drinks menu.
Additionally, on the weekend we were staying in the hotel they were producing a promo video for YouTube about the hotel. This is no problem in itself, but we were really irritated by the fact that the staff tried to convince us to participate in that video multiple times throughout that weekend ignoring that we said no multiple times. The worst experience was when somebody of the restaurant staff came up to our dinner table telling us to interrupt our dinner and pressuring us to participate in a foto shooting.
Overall, it is a really nice hotel in a beautiful location, but the behavior of the staff showed us that the own marketing video was prioritized over the satisfaction of the guests which left us a bit disappointed at the end.
However, there were a few things that led us to a review of 3/5. First, the bathroom had some problems with very low water pressure in the shower and sink as well as a bad smell coming out of the shower drain. Second, the staff in the restaurant was overwhelmed the whole time and struggled with simple things like bringing the drinks menu.
Additionally, on the weekend we were staying in the hotel they were producing a promo video for YouTube about the hotel. This is no problem in itself, but we were really irritated by the fact that the staff tried to convince us to participate in that video multiple times throughout that weekend ignoring that we said no multiple times. The worst experience was when somebody of the restaurant staff came up to our dinner table telling us to interrupt our dinner and pressuring us to participate in a foto shooting.
Overall, it is a really nice hotel in a beautiful location, but the behavior of the staff showed us that the own marketing video was prioritized over the satisfaction of the guests which left us a bit disappointed at the end.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Jun 9, 2024
Dear valued guest, It was a pleasure having you at our resort. We greatly appreciated your constructive review. Our valued clients’ feedback is essential in our effort to offer the best quality of service and features. We thank you for your loyalty and look forward to welcoming you soon. We’ll do our utmost to reverse the impressions you had during your recent visit. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
**Terrible Experience at Ekho Surf Bentota**
We checked in at 1 PM, only to be disappointed right from the start. No welcome drinks, and the room wasn’t ready until 2 PM. We were asked to have lunch while waiting, but the restaurant shockingly had almost no vegetarian options—just two varieties of rice, a noodle, and a curry. We were then directed to another restaurant for better options, implying we should leave our son in the first restaurant as he had already started eating the buffet. Absolutely unacceptable!
After multiple requests, we were handed the cafe menu, only to find that half the items weren’t available. With the hotel at full occupancy, this seems like either gross mismanagement or a blatant attempt to push guests towards the overpriced buffet.
The lunch we finally received was a disaster. The so-called Spaghetti Stroganoff turned out to be cold, flavorless tomato concasse tossed spaghetti. Definitely not Stroganoff in any way! We ate it quietly because, frankly, we were too exhausted to complain anymore.
Adding to the frustration, the extra bed we had prepaid for while booking through Make My Trip two months ago took a shocking 7 hours and countless reminders to be placed in our room.
While the room itself was decent, there was no room service menu card, and trying to reach reception was a nightmare—no one picked up the phone for 45 minutes! After finally getting through, someone brought us a tattered menu with scribbles all over it, and again, many items weren’t available. Ordering food became an ordeal.
As we await dinner, our expectations are at rock bottom. We can only hope to survive the next 48 hours in this place.
#SriLankaTourism #EkhoSurfHotel #PoorServiceStandards #HorribleHospitality #NeverAgain
We checked in at 1 PM, only to be disappointed right from the start. No welcome drinks, and the room wasn’t ready until 2 PM. We were asked to have lunch while waiting, but the restaurant shockingly had almost no vegetarian options—just two varieties of rice, a noodle, and a curry. We were then directed to another restaurant for better options, implying we should leave our son in the first restaurant as he had already started eating the buffet. Absolutely unacceptable!
After multiple requests, we were handed the cafe menu, only to find that half the items weren’t available. With the hotel at full occupancy, this seems like either gross mismanagement or a blatant attempt to push guests towards the overpriced buffet.
The lunch we finally received was a disaster. The so-called Spaghetti Stroganoff turned out to be cold, flavorless tomato concasse tossed spaghetti. Definitely not Stroganoff in any way! We ate it quietly because, frankly, we were too exhausted to complain anymore.
Adding to the frustration, the extra bed we had prepaid for while booking through Make My Trip two months ago took a shocking 7 hours and countless reminders to be placed in our room.
While the room itself was decent, there was no room service menu card, and trying to reach reception was a nightmare—no one picked up the phone for 45 minutes! After finally getting through, someone brought us a tattered menu with scribbles all over it, and again, many items weren’t available. Ordering food became an ordeal.
As we await dinner, our expectations are at rock bottom. We can only hope to survive the next 48 hours in this place.
#SriLankaTourism #EkhoSurfHotel #PoorServiceStandards #HorribleHospitality #NeverAgain
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kavishka Fernando, General Manager at Ekho Surf
Responded Aug 24, 2024
Dear valued guest, Thank you very much for taking the time to share your feedback with us. I sincerely apologize that your stay did not meet your expectations. We understand how important it is to feel that you are receiving value for your stay, and we regret that we fell short in this regard. Your comments regarding the quality and variety of our food offerings have been noted, and I will be reviewing them with our culinary team to make the necessary improvements. I’m especially sorry that your child did not have more satisfying options during the stay, and we will work on ensuring a better dining experience for all our guests in the future. The team and I appreciate your constructive feedback and hope to have the opportunity to provide you with a much-improved experience should you choose to return. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
familygirlswinton asked a question Mar 2024
Manchester, United Kingdom59 contributions37 helpful votesAre toiletries provided in the bathroom?
Yes, toiletries are provided.
Yes it does!
I’m sorry but I do not know this.
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PRICE RANGE
C$119 - C$361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the surf bentota hotel bentota, lihiniya surf bentota, hotel lihiniya surf, lihiniya surf hotel
FORMERLY KNOWN AS
The Surf Hotel
LOCATION
Sri LankaSouthern ProvinceGalle DistrictBentota
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Ekho Surf
Which popular attractions are close to Ekho Surf?
Nearby attractions include Royal Palace (0.02 km) and Seashell Jewellery (0.2 km).
What are some of the property amenities at Ekho Surf?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Ekho Surf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ekho Surf?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ekho Surf?
Conveniently located restaurants include Esprit Seafood Restaurant and Bar, Vintage Restaurant, and Nova Seafood Restaurant.
Are there opportunities to exercise at Ekho Surf?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ekho Surf have airport transportation?
Yes, Ekho Surf offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ekho Surf?
Yes, dry cleaning and laundry service are offered to guests.
Does Ekho Surf offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Ekho Surf?
Many travellers enjoy visiting Wanawasa rajamaha viharaya (1.2 km).