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Facilities are available but staff are extremely unprofessional and at times rude.
We stayed for 9 nights and the view was great and the rooms were alright but the bad service stood out
The staff regularly barged into our rooms after smashing the door without...More
WORST MANGERS & STAFF MR OSHANTHA < WORST PERSON IN SRILANKA HOSPITALITY INDUSTRY
Extremely Poor service, Rude Staff, disgraced to Srilanka hospitality industry
Tv didn't work, went to the front desk. They sent someone to fix it. It took me an hour to get the...More
Super hotel and we had all our rooms facing the sea very Good buffet spread and some staff were very helpful... But some of them also made fun of us by calling us names in srilankan which we later came to know through our srilankan...More
Lovely place # the hotel is good # like the pool and the beach # good to walk along the beach the sand is so soft so peaceful # meals were good # staffs are friendly but not everyone # I love the place enjoyedMore
Thank Deborah M
Response from Asela K, General Manager at The Surf HotelResponded 2 weeks ago
Ayubowan! (May you live long)
Thank you very much for your review of The Surf - Bentota.
We are glad that you enjoyed our pool, beach sand and not forgetting to mention the food.
The Staff is grateful for your comments and we...More
Spent 2 memorable nights with family at this property. We were booked on half boarding basis.
Belonging to a vegetarian background, my wife and daughter didn’t have options to rely on from the buffet. The F&B manager - Mr. Sampath was very kind to have...More
You can exchange your currency at the airport, the rate is OK. But you can also use your card paying at the hotel. They charge all the services to your account and you pay for everything when you check out. There are some... More
You can exchange your currency at the airport, the rate is OK. But you can also use your card paying at the hotel. They charge all the services to your account and you pay for everything when you check out. There are some restaurants around where you can pay with credit card.