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Centara Ceysands Resort & Spa Sri Lanka

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Centara Ceysands Resort & Spa Sri Lanka
Centara Ceysands Resort & Spa Sri Lanka
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1,364 Reviews from our TripAdvisor Community

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Showing 1,105: English reviews
Jaipur, India
Reviewed yesterday NEWvia mobile

I was really disappointed with service and their behaviour. .I choose this place to make my stay pleasing and happening but i end up with frustration attitude ...i will not want to go there again since it was worst experience. .

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Helpful?
Thank mohsin m
london
Reviewed yesterday NEWvia mobile

Aweful, we booked on a half board basis for 3 nights and waited 6 hours for a room to be ready that doesnt smell of damp or pee. No customer service what so ever, had to send back the lunch because it was cold. Staff arent sympathetic at all to the long journey we took to get here and the...

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Helpful?
Thank leuchtendes-rosa
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear leuchtendes-rosa, Thank you for sharing some feedback with us. Please accept our sincere apologies for the delay on check in. Your points on how the team handled it will be shared with the team to ensure we improve. To clarify for other guests the delay mostly came from the point that the rooms showed either was not on the...

Liverpool, United Kingdom
Reviewed 2 days ago NEWvia mobile

We booked this hotel after travelling around Sri Lanka for two weeks in some fantastic hotels as it seemed to be a high end hotel for our final days in the country, we were very wrong. This hotel gives off the impression of being luxury until they get you across the river and inside and it is like a scene...

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Helpful?
Thank geeps1
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear geeps1, Thank you for your mail. Allow me to leave same feedback as shared with your travelling partner on her post earlier on. Please accept our sincere apologies for not living up to your expectation. Dear Katie Y, Thank you for taking the time to share some feedback with us. We received your guest questionnaire and have responded. Your...

London, United Kingdom
Reviewed 2 days ago NEW

We stayed here for 7 days in December before heading to the Maldives. The first thing to say is that the views from the back of the hotel are stunning. The beach is picturesque with very clear blue sea. We didn't swim in the sea because it tends to be pretty rough. We opted for the pool instead. The food...

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Helpful?
Thank Tom A
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Tom A, Thank you for taking the time to share some feedback. We hope to welcome you back soon again. Kind regards, Riaan

Leicester, United Kingdom
Reviewed 3 days ago NEW

After the unique approach across river the service from front desk to restuarants to pool was great. The SPA was very good had to go twice. I like to mention Mr Dilan in Bern Cafe and Nelka on front desk for making it a memerable stay.

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Helpful?
1Thank Adrian C
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear adaathome, Thank you for taking the time to share some feedback. We hope to welcome you back soon again. Your comments will certainly be shared with Dilan and Nelka along with the rest of the team. Kind regards, Riaan

Reviewed 3 days ago NEWvia mobile

Where to start? We stayed for 2 nights at the end of 3 weeks travelling around Sri Lanka. We wanted to treat ourselves to a beautiful resort for the last two nights, with the price we paid we were expecting a gorgeous resort, with exceptional amenities. What we found, however, was a tacky seaside resort you would expect to find...

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Helpful?
4Thank Katie Y
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Katie Y, Thank you for taking the time to share some feedback with us. We received your guest questionnaire and have responded. Your points has been shared with the various department managers to ensure we improve on them. Please accept our sincere apologies for missing out on various points. We hope all is not lost though and that you...

Wetherby, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed for 4 nights at the end of our trip around Sri Lanka. The hotel was very nice with a fantastic location. The staff all friendly and helpful. The pool area is wonderful but there is a lack of sunbeds as many claim them and then go missing for hours whilst others try in vain to find one and...

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Helpful?
1Thank FireTim44
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear FireTim44, Thank you for sharing some points with us and future guests. We will certainly share all your points with the team to ensure we improve them further. Please accept our sincere apologies for the points we failed to impress. Hope you visit us soon again. Kind regards, Riaan

Sofia, Bulgaria
Reviewed 4 days ago NEW

It is obvious that the whole property was very good some years ago. Not most of the rooms desperately need renovation. There are very nice rooms, but initially we were accommodated in a room that was so humid smelly that it was impossible to sleep. Luckily, we managed to change the room. Overall, the service was good. However, the deliveries...

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Helpful?
3Thank roza24
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear roza24, Thank you for taking the time to share some feedback. Your comments will certainly be shared with the team to ensure we improve on our short comings. Please accept our sincere apologies for the ones we missed. We hope you will grant us a future visit. Kind regards, Riaan

Manchester, United Kingdom
Reviewed 1 week ago

Firstly my expectation of Bentota differed from reality - I naively expected more of a resort as sold by Kuoni and we went for a week at the Ceysands before a week in the Maldives. 'The resort' is non existant and it isn't somewhere where restaurants and bars are plentiful let alone exist. With that said the hotel I will...

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5Thank Lee K
Waragoda M, Manager Quality & Assurance at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Lee K, Thank you for taking the time to share some feedback. Please accept our sincere apologies for the points we missed. Your comments will be shared with the team to ensure we improve further. The beaches in Bentota is public beaches not private hence hotels are not permitted to fill them with umbrellas and sun beds. We hope...

Stockholm, Sweden
Reviewed 1 week ago via mobile

We have visited Centara Ceysands for Two weeks. It has been a really nice experiance. The location is great, the Hotel is located on the river bank of the Bentota river. You have to cross the river by boat, but that's easy, a boat is availible 24/24. On the other side the Hotel there is a Fantastic beach. The staff...

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Helpful?
2Thank Tottelottis
General M, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Tottelottis, Thanks for taking the time to share some feedback with us. We hope to welcome you back soon again. Kind regards, Riaan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Set on Bentota peninsula Centara Ceysands Resort & Spa Sri Lanka enjoys a superb location with the Bentota River on one side and the Indian Ocean on the other, ensuring dreamy views from most areas of the resort, and offering a natural environment along with a wide range of facilities and activities. The resort is accessed by a short boat ride across the lagoon from a departure point a few minutes to Aluthgama station, and river and ocean boat trips are a major attraction. ... more   less 

Additional Information about Centara Ceysands Resort & Spa Sri Lanka

Address: Aluthgama, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Bentota
Price Range: $166 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Centara Ceysands Resort & Spa Sri Lanka 4.5*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Bentota
#4 On the Beach Hotel in Bentota
#4 Spa Hotel in Bentota
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Questions & Answers

Here's what travellers have asked, with answers from Centara Ceysands Resort & Spa Sri Lanka staff and other travellers.
110 questions
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Questions? Get answers from Centara Ceysands Resort & Spa Sri Lanka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always request a room on the 3rd floor with a sea view. The sea is almost impossible to spot from lower floor rooms.”
 of 5 bubbles roza24, 14 Jan 2017 | Read review
“Go for a room higher up and pay for the best view you can”
 of 5 bubbles KateJones, 11 Jan 2017 | Read review
“Rooms deluxe sea view , with balcony and view of ocean.”
 of 5 bubbles JanetRix, 9 Jan 2017 | Read review
“go for a suite if you with kids.”
 of 5 bubbles priyanwadac, 8 Jan 2017 | Read review
“We were very pleased with our first floor deluxe ocend view room.”
 of 5 bubbles AnnS623, 5 Jan 2017 | Read review
5 of 5
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