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Chateau de Chine Hotel Hualien

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Chateau de Chine Hotel Hualien
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1,351 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Melbourne, Australia
Reviewed 6 days ago NEW

We checked in on 17 April 2017 and checked out on 19 April, 2017. The beauty of this hotel and amazed us is their excellent customer service. Each and every person are fantastic at the front counter and concierge.. They work as a team. Location is good, breakfast has variety, room and beds are good. We had a wonderful stay...

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Helpful?
Thank ahmeddewan
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Dear Guest, Thank you very much for your wonderful review, we are more than happy that you enjoyed our service during your stay with us. Please be informed that we obtained five star hotel honor since from 2013, and we Provide a hundred percent five star service for our guest. Hence, we are most welcome for you and your family...

Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 17 December 2016 via mobile

Stayed 2 nights in this hotel while exploring Taroko Gorge. It was excellent! Our 2 children aged 4 and 7 enjoyed the large kids play area and wanted to spend every minute there. There was a ball pit, slides, a gym area, board games and even craft activities in the play room. The hotel even had a kids party in...

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Helpful?
Thank eyeoh
About Hotel's Favourite Review
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Dear eyeoh, Thank you for choosing to stay Chateau de Chine Hualien and sharing the experience with us. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon. Sincerely, CHATEAU de CHINE HUALIEN General...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Room size are in a small scare, bathroom facilities are just average however its clean. Hualien town is never too far from this hotel, staffs are friendly and eager to provide visitor guide and helping hand. The hotel is more cater toward parents with children market with cartoon features and a rather nice playroom with full fun facilities.

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Helpful?
Thank yoong w
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Dear yoong w, Thank you for your stay at CHATEAU de CHINE Hualien and sharing your review. Great thanks for your compliment. We sincerely look forward to having your return soon. Sincerely, CHATEAU de CHINE Hualien GM Claudia Cha

Singapore, Singapore
Reviewed 2 weeks ago via mobile

We stayed here for 2 nights mainly as a base to explore Taroko gorge. Hualien itself we found nondescript as a tourist destination. We booked ourselves a family room that sleeps 4 and came with breakfast. The hotel looks like it has recently been refurbished and the room was large and comfortable. Families with children aged below 8 will appreciate...

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Helpful?
Thank CWKLIM
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Dear CWKLIM, Thank you for taking your time sharing your wonderful experience with us. We are glad to hear that you enjoy our services. It is a great honor to know that you really loved to stay with us. We would definitely look forward to welcoming you back next time for another fabulous stay. Sincerely, CHATEAU de CHINE Hualien GM...

Reviewed 3 weeks ago via mobile

We arrived here after a long drive, and booked this hotel for the only reason that all comments was good for kids. Our son 22 months needed to enjoy his holidays too. Pool is closed until 10th may, it s not the season (it s burning outside) all others activities (like drawing) are extra charge. Rooms are from 70', we...

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Helpful?
Thank Solee21
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We feel truly sorry that our amenities and service didn't meet your expectation in your stay. An immediate investigation has been conducted for future improvement. We do appreciate your feedback which helps us to effect the changes we all desire. We would very much like to invite you back to...

Frederiksberg, Denmark
Reviewed 9 March 2017

Chateau de Chine probably have the friendliest staff in Taiwan. They are so polite that I almost feel embarrassed (which is my problem). After three days they still point you to the restaurant. And while you enter the lift they bow when the door closes. Not all of them speak English. But they always seem to manage to find one...

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Helpful?
Thank Morten-Elm
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. Regarding the pillow options, we do provide the pillow menu during your stay. Should you have request, please do not hesitate to contact us. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel...

Reviewed 16 February 2017 via mobile

OMG! Woke up at 5:45, got ready for the breakfast buffet...and when i opened the container to check on the foods and a live cockroache came out from it, a FIVE STAR HOTLE definitely shouldn't allowing this!! And I lost all my appetite..... hotel in Hualien called Chareau de Chine..staffs are nice, they even bow when sending you in elevator...but...

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Helpful?
Thank Beckey L
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Thank you for staying at CHATEAU de CHINE Hualien and sharing your review. It is a pity that the stay experience did not meet your expectation. We are truly regret to learn your stay experience. Your comments have been well conveyed to our management team for future improvement, we appreciate your feedback that gave us opportunity to become better. We...

Taipei, Taiwan
Reviewed 8 February 2017

Playroom for child was nice and more toys to play. Hotel room very clean,bathtub and baby bed,perfect room. Although small but good. We had a wonderful trip in chateau de chine hotel Hualien. Everyone very kind of guest.

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Helpful?
Thank 陳*云 E
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Hello 陳*云 E, Thank you for taking your time sharing your wonderful experience with us. We are glad to hear that you enjoy our services. It is a great honor to know that you really loved to stay with us. We would definitely look forward to welcoming you back next time for another fabulous stay. Sincerely, CHATEAU de CHINE HUALIEN...

Reviewed 2 February 2017 via mobile

Excellent five stars hotel. Kids enjoy the best! Clean, good water pressure good air conditioning big room! Lovely playhouse.....spa service, sand pool , convenience location near night market and airport!

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Helpful?
Thank Apollo K
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Hello Apollo K, Thank you for taking your time sharing your wonderful experience with us. We are glad to hear that you enjoy our services. It is a great honor to know that you really loved to stay with us. We would definitely look forward to welcoming you back next time for another fabulous stay. Sincerely, CHATEAU de CHINE HUALIEN...

Sudbury, Canada
Reviewed 31 January 2017 via mobile

This hotel was perfect for our 2 year old. They have a big outdoor pool and sandbox to play in, they also have a fantastic play area. The play area was where we spent most of our time. There were different themed rooms, such as a supermarket room, a ball room, a climbing room, and a car room. There were...

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Helpful?
Thank paynebrown
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this review

Hello paynebrown, Thank you for taking your time sharing your wonderful experience with us. We are glad to hear that you enjoy our services. It is a great honor to know that you really loved to stay with us. We would definitely look forward to welcoming you back next time for another fabulous stay. Sincerely, CHATEAU de CHINE HUALIEN General...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Chateau de Chine Hotel Hualien is the first international resort hotel in Eastern Taiwan which features the environmental concept of “green hotel,” featuring ecological, energy-saving, carbon-reducing and health-oriented green architecture. The 11-story hotel has 197 elegant rooms where beautiful natural scenery can be taken in from all sides—the vast blue Pacific Ocean to the east, the rolling greens of Central Mountain Range to the west, the Coast Ranges to the south, and the view of the Suhua cliffs to the north. Situated near the Hualien Port and Hualien Cultural Center, guests will find easy access to a wide range of activities in the Taroko Gorge and Eastern seafront. Jimmy, Taiwan famous artist, presents his magic world in Chateau de Chine and share the same concept-hug, love, and sharing.We invite everyone with open arms to embrace without a word, to exchange and deliver care, support, thanks, and many other positive energy. Througout the hotel corners, Jimmy’s installations and embrace story will quietly involved in your journey, we wish to recall your every touching moment and see your smile in Chateau de Chine Hualien. ... more   less 

Additional Information about Chateau de Chine Hotel Hualien

Address: No.2 Yongxing Road, Hualien City, Hualien 970, Taiwan (Formerly Chinatrust Hotel Hualien)
Region: Taiwan > Hualien
Price Range: $96 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chateau de Chine Hotel Hualien 5*
Number of rooms: 197
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Hualien
#2 Spa Hotel in Hualien
#5 Romantic Hotel in Hualien
#7 Family Hotel in Hualien
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Questions & Answers

Here's what travellers have asked, with answers from Chateau de Chine Hotel Hualien staff and other travellers.
7 questions
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Brisbane, Australia
Singapore, Singapore
5 months ago

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Questions? Get answers from Chateau de Chine Hotel Hualien staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View sea view room”
陳云e2016, 8 Feb 2017 | Read review
“Some floors have been renovated themed to Cartoonest Jimmy's works. I have not stayed at these rooms during my short stay but if renovations means updgraded hardware, I would hightly recommend it not for the decor but for better tubs, sinks and toilettes.”
VWCWTaipei_Taiwan, 20 Feb 2015 | Read review
“1) Do not choose low floors. There may be some noise from the street; 2) Make sure to try the Happy Forest if you go with kids, which is an indoor play ground for children.”
linandhui, 12 Jan 2015 | Read review
“Lower floor rooms can be very loud and have poor ventilation”
L_ZHU265, 7 Dec 2014 | Read review
“Choose room that are not on higher floor as the lift is quite slow especially during the weekends. The hotel is popular for wedding events.”
CheongM, 19 Nov 2014 | Read review
5 of 5