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Arusha Serena Hotel, Resort & Spa

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Traveller (352)
Room & Suite (103)
Dining (26)
Overview
  • Excellent39%
  • Very good49%
  • Average10%
  • Poor1%
  • Terrible1%
Travellers talk about
“lake duluti”(53 reviews)
“main building”(46 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Reviews (463)
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195
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3
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173
195
42
5
3
Show reviews that mention
All reviewslake dulutimain buildingkilimanjaro airportfirst nightone nightbeautiful groundsguided walklobby areaceiling fanlong flighttanzanian safarigreat place to startpre safarithe hotel offersour honeymoonno air conditioninggift shop
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21 - 25 of 418 reviews
Reviewed March 2, 2018 via mobile

Stayed here first night in Tanzania. About an hour from Kilimanjaro airport. Large clean round rooms with comfortable beds. Perfectly kept grounds and very quiet and relaxing. After being in Ethiopia seemed luxurious;). Excellent staff and good food and main House feels like old British...More

Thank sdwarrior
Response from SerenaHotels, General Manager at Arusha Serena Hotel, Resort & SpaResponded April 1, 2018

Dear sdwarrior, thank you for sharing your experience on your recent stay with us. we are delighted to read that you took your to appreciate our grounds and facilities. we have taken note of your comment on the AC and we shall review this with...More

Reviewed February 18, 2018

We had a day room here for about 10 hours prior to our flight home. Enjoyed the quiet room with excellent shower and comfy bed. Had a wonderful lunch in the restaurant and sat out on the lawn relaxing.More

Thank sabgkids
Response from SerenaHotels, General Manager at Arusha Serena Hotel, Resort & SpaResponded March 2, 2018

Dear sabgkids, Thank you for your wonderful review of your brief stay at the Arusha Serena Hotel. We hope we can have the pleasure of welcoming for an even longer stay next time to allow you to sample some of the extra activities we offer...More

Reviewed February 10, 2018

This was the first night of our 11 day trip to Tanzania. The "rooms" are in small buildings surrounded by gardens. Our bed was very comfortable, the bathroom was very large, we had a very nice breakfast. No noise from the other rooms or general...More

Thank travelfun001
Response from SerenaHotels, General Manager at Arusha Serena Hotel, Resort & SpaResponded March 2, 2018

Dear travelfun001, Thank you for your feedback and we are happy to hear that we provided you with a good start to your safari adventure. we are also to read that you greatly appreciated the set-up of the rooms and our signature mosquito net set...More

Reviewed February 3, 2018

We spent two days before our Kilimanjaro climb and four days after .The rooms were very clean and comfortable with a ceiling fan and mosquito nets.Bathroom was very clean and well maintained.Fresh towels were given twice a day and had a turn down service with...More

4  Thank Udaya T
Response from SerenaHotels, General Manager at Arusha Serena Hotel, Resort & SpaResponded March 2, 2018

Dear Udaya T, Thank you for such a wonderful review of your stay with us. We are delighted to read that you appreciated our facility and our service and i will be sure to share your comments with the rest of the team as well....More

Reviewed January 31, 2018 via mobile

Stayed here for one night after our flight from London before we started our safari. Lovely colonial house set in beautiful gardens. Really good service except for one rude waitress which was a bit of a spoiler. The rooms were excellent very clean very roomy...More

1  Thank grace5204
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About
Description
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Arusha Serena Hotel, Resort & Spa ( formerly Lake Duluti Serena Hotel) offers ...More heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Free Parking
Free Internet
Bar/Lounge
Breakfast included
Room Service
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Wheelchair Access
Pool
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (352)
Room & Suite (103)
Dining (26)
Pool & Beach (4)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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TheSafariSpecialist
January 16, 2018|
AnswerShow all 4 answers
Response from Jenny H | Reviewed this property |
Hairdryer yes, complimentary shampoo and shower gel not sure about conditioner. Have a great trip
0
Votes
tanner1Georgia
September 7, 2017|
AnswerShow all 6 answers
Response from vesperado | Reviewed this property |
The guide is reccommended since there may be snakes along the trail. The animals are mostly monkeys and birds...we didn't see a lot. Mostly broken branches and tree trunks we had to climb over and under....We could have done... More
1
Vote
Ercelle
June 21, 2017|
AnswerShow all 2 answers
Response from Lucille B | Reviewed this property |
We used Predator Safari Club in Arusha. Suggest you Google them.
1
Vote
Room Tips
"a room with a lake view is nice"
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"Single rooms are a long walk from the dining room. Request one closer so you're in the first building..."
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"Try to get one closer to the main building. The walkway to the other rooms can be a little challenging..."
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"Rooms facing the lake."
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